The hotel should honor the booking or tax rates if there is a miscalculation due to human error or a system glitch. We ended up paying more than what was confirmed at the time of booking, but we didn't make a fuss since it was still a very good deal. I also shared 2 additional points with the hotel directly, and they were addressed immediately.

1. I love my water villa bedroom, and I appreciate the generous selection of tea and towels. 2. Thank you for the beautiful birthday decorations and the delicious chocolate birthday cake. 3. I was well taken care of by your team when I experienced abdominal pain during my stay. Jane noticed I was unwell and arranged for in-house doctor when my condition worsened during the buggy ride back to our villa on the morning of May 10, 2024. Prior to that, Alex at the reception strongly advised me to see a doc when he knew I was unwell. I was surprised that the doc did not charge me for the consultation although the medicine doesn't work for me. 4. I greatly appreciate John's service recovery with the late check-out and the sparkling wine. 5. Most of the staff we encountered, including the security, engineer, and gardening teams were friendly. I am glad that I chose the Holiday Inn Resort for our first trip to Maldives. I know we will be well taken care of no matter what happened and that has proven to be true!

Stayed in May 2024

Location and privacy

Friendly staff

Stayed in April 2024

The mattress was a bit tough, but that's for my taste.

The setting of the resort was really beautiful, and the staff was super friendly and helpful. It provided also a lot of activities to do. The buffet food was also delicious and varied.

Stayed in April 2024

Our family recently had the pleasure of experiencing the most delightful stay at Holiday Inn Kandooma. From the moment we booked our stay, we knew we were in for something special. Opting for a family-friendly offer that didn't break the bank, we found ourselves nestled in a charming beach house right by the water. The views from our balcony were worth the 11-hour travel to get to this beautiful place. The tranquility of the surroundings was a welcome change from our bustling lives back home. Unlike some other resorts we've visited, Kandooma Island struck the perfect balance - not too crowded, not too noisy. Initially, we worried about feeling bored, but soon followed the island chill. Snorkeling, suntanning and enjoying lovely resort's cuisine was just more than enough for us. At the end we spend our best family holidays. We hope to come back one day:) many thanks to the staff, always making sure everyone feels special here at this little ocean paradise.

Stayed in March 2024

My only real complaint is the drinking water. While it's clean and safe to drink, it tastes terrible - like drinking chlorine. I think swimming pool water tastes better. Most people didn't seem to mind, so maybe I'm just extra sensitive. Luckily, I found a water filter in the fitness center that has better tasting water. You are isolated on an island, so anything extra you need to buy is very expensive. Whatever you can buy at your supermarket will cost 5-10 times more here. Remember that when trip planning.

Amazing place. I wish we could stay here longer. The sea view rooms have an amazing view of the ocean. The bed is very comfortable, and the room has great working A/C. WiFi works decent (for an island). The bathroom + closet space is fully covered but open to the outside (no A/C). Surprisingly, no mosquitos. (I think they fumigate the island once a week.) The room shower has great water pressure and temperature range. Outdoor showers are provided to wash away sand before entering the room. I love being able to walk from the bedroom into the ocean in less than a minute. Breakfast and dinner buffets are superb. Lots of variety each meal (Indian, Chinese, local, International) and very tasty. The fitness center is pretty good, and there are so many free activities to do there: kayaking, snorkeling, sunbathing, swimming in the ocean or pool, volleyball, walking around the island, kids area, etc. When we stayed, certified divers are allowed 2 free dives EVERY DAY - and this has been the best diving area I have done so far. There are also a lot of paid activities (surfing, jet ski, dinner cruises, ...) - but we had plenty to do with just the free activities. Sunrises and sunsets are amazing. Staff is very friendly. I was happy to propose to my future wife here on the beach.

Stayed in March 2024

Soft drinks in the room should have been free.

The overall property was nice to my surprise for Holiday Inn. The staff was very nice.

Stayed in March 2024

Nothing. We absolutely loved it here.

We had the most incredible experience at this resort. Everything was perfect. We loved the resort, the staff provided world class service and they went out of their way to ensure all of our needs were met. The food was excellent and lots of choice, the cocktails were perfect and we loved our beach house. The bed and pillows were so comfortable also. I really enjoyed my strolls around the island, chats with the staff and watching the sun set. I can't wait to come back. An extra mention to the baker, who made the most incredible pastries and cakes during our stay and the Cocktail waiter who has perfected the Mai Tai.

Stayed in March 2024

The drinks were very expensive. Although the waiters were very kind and helpful they were slow in cleaning the tables.

We liked the scenery, the beach, the villa house was very comfy and had a beautiful view.

Stayed in March 2024

The buffet should be better and the restaurant should have an A/C because sometimes it’s too hot to stay and should serve some seafood. Also, it would be nice to add a movie night

Clean, family friendly and it is close to airport. It has more activities for kids and adults

Stayed in March 2024

All was great

Staff were very friendly

Stayed in February 2024

The smell in bungalow was not pleasant.

Beautiful island, nice bungalow overlooking the beach, big and various selection of meals for breakfast and dinner, very friendly personnel.

Stayed in February 2024

New year eve party is costly, but it was mandatory.

Clean modern and convenient water villa

Stayed in January 2024

The spa amenities could have been a little better. (Area where you wait for spa treatment)

Friendly staff, clean, beautiful beach area. Fun free snorkeling. Deep tissue massage was great

Stayed in February 2024

everything was perfect and the staff was always friendly and helpful

Stayed in February 2024

Of all the options in the buffet, the vegetarian options were still a bit underwhelming. Especially when it comes to protein options for vegetarians. Having tofu dishes in the buffet would have definitely completed the stay. We did state our dietary preferences beforehand as vegetarian so we still had good options but not as much protein.

Truly a great resort. Decent price for all that is included in half board: the buffet was very filling, the beach house/room was stunning. The staff and management were truly exceptional. We had some of the fastest housekeeping turnaround inexperienced. The resort itself is very big, lots of activities within the resort: gym, tennis, basketball, etc.

Stayed in January 2024

Proximity of neighbouring island and the building work.

The staff were amazing very helpful and very courteous. Excellent customer service. The dive team were exceptionally good Tomoyo and Nooh. Very knowledgeable, professional and very safety conscious. Their expertise was very much appreciated ! Thank you

Stayed in January 2024

A bit worn down More variety in the menues

Location and divesites

Stayed in January 2024

Beautiful island and premises, some options for the beach, good value

Stayed in November 2023

It was our third time so we already knew about the ugly view towards the constructions happening on the local island. Not the hotel’s fault and not in their control at all, but this is a warning to fellow guests that they may be a bit disappointed with the view if they are looking for an unspoiled tropical island…

Holiday Inn Kandooma is a hidden gem, mostly thanks to staff at the resort - kind, sweet people that want to help you in any way possible. Thank you for another wonderful stay at your island and thank you for making me feel special on my birthday. The beach, all the facilities and our bungalow were sparkling clean. Breakfast was delicious, such variety of food that we did not get bored after a week. My daughters loved the ladies at the kids club and all the craft activities they offered.

Stayed in December 2023

I would offer more entertainment and more complementary excursions.

Staff is very kind and always willing to help and solve any issue you might have. Food was delicious and generous portions. Calm and quiet

Stayed in November 2023

Nothing really, some trips not possible due to low quorum.

Food was excellent, very good breakfast with many options and very nice buffet dinner with international and local foods, the restaurant is literally in front of the beach, facing a fantastic view of the shore and sea. Good infrastructure and places to go around the island, where you can relax in different beaches/pool or go snorkeling around, kayaking with free lent equipment. There are optional paid tours which are worth it, like the shark/turtle/ship wreck/sand bank tour which I definately recommend. Unfortunately missed the whale shark, maybe next time. We really liked the room, beautiful laid on the water. Very relaxing and private.

Stayed in November 2023

Dinner is below 5 star expectations, very hard beds

Very nice place, friendly staff, beautiful sea, smooth check in and out, water villa is having enough room for a family, great breakfast

Stayed in November 2023

Lovely resort with good food, great beach and water activities. Best place to unwind

Stayed in October 2023

Just across from our villa the local island was doing a lot of building which is quite noisy (and not that attractive) as well as the call to prayer 5 times a day. While this is not something the resort can control, and Maldivians need to live their lives, it does somewhat spoil the tropical paradise vibe. If you stay on the surf break side of the island you will avoid this.

We stayed in a 3 bedroom villa with pool. It was spacious and clean and very comfortable. The highlight of the trip was the resort staff. The staff member who looked after us Sreeju was amazing - very happy to help with the smallest detail and genuinely wanted us to have a great time. The free snorkelling was fun, beach, gym, and pool were great and we have the All Inclusive package which had a lot of variety and the drinks flowed freely. The spa was lovely and would highly recommend Putu and Yanik.

Stayed in September 2023