Slow service at the restaurant

Rooms were good.and clean

Stayed in January 2024

Food was Not that tasty

Ambience

Stayed in July 2023

parking is limited

courteous staff, room size, clean bathrooms and a decent breakfast spread

Stayed in December 2022

The service is not good. They need to improve the quality. It was very difficult to reach reception and restaurant as half of the time the phones were engaged. we have to try for half n hour to get the required things. Even after ordering a small thing such as water bottle we have to call again and again to remind them about it. Overall the service is very poor. apart from this the quality of food is not good. The quantity is very less and the taste is also not good. It’s better to eat outside than to order from hotel menu. even the breakfast buffet had very less and repetitive options with poor taste. This seems like an average hotel with average amenities. They do not stand up to the standards of Sterling group of Hotels.

The property is well maintained.

Stayed in December 2022

Food

Spa, friendly staff

Stayed in December 2022

Dinner Buffet needs improvement in the quality.

Stayed in October 2022

The location was not good.The views from the room were not very great.The property is overbuilt and not very spacious with very little open space.

The rooms were comfortable and food was good.The service was very good.We suggested some improvements to the staff.eg toilet needed extra hooks,windows needed stoppers,bath slippers needed to be provided.

Stayed in October 2022

exhaust fan was not working we had to complained

food was great, location is also good.

Stayed in September 2022

Location and quality of the rooms in terms of up keep. The rooms need renovation.

Decent, clean place to stay for a short period

Stayed in July 2022

The main building gives a lavish feeling but the other building seems cramp and isolated - probably better illumination should help. Rooms were large in size and yet better illumination would make them feel more comfortable and welcoming.

Breakfast was great, with extensive options and it was always tasty - with on-demand dishes being served pretty fast too! The ambience at the restaurant is also good and cozy.

Stayed in June 2022

the breakfast could have been better especially coffee.

the property was clean and hygienic.

Stayed in June 2022

Bfast was very nice - dinner buffett was good - room size was good - room service was fast

Stayed in June 2022

The property is getting old and needs renovation. The breakfast was okay but not very good. These people try to charge for kids on accommodation basis even if we do not require extra bed. There are many new properties coming up in Manali which can even be tried

The location is okay

Stayed in June 2022

lack of amenities and open spaces in a resort, looks more like a city hotel.

Service and staff

Stayed in June 2022

Food wasn’t upto the mark Our initial room wasn’t quite in good condition which was changed on next day View from all the rooms are also not that great

View from room

Stayed in May 2022

parking was too small. could hear the voices of pigeon throughout the night from roof of the room. the gallery leading to rooms was dingy. breakfast was average

staff was cooperative

Stayed in April 2022

Food taste was average, Verity wasn't attractive to open up stomach. Specially nonveg. Atleast cotton slippers to provide in rooms.( A suggestion) Glow your outer name signboard, it was difficult to search property in late night

View from the room was excellent, Room was neat and clean, staff was good at property. Even at my late night check in staff was smiling and took just about a minute to check in.

Stayed in April 2022

The staff's attentiveness to any requests And the travel desks help

Stayed in December 2021

Room service was quite dissatisfactory

The front office did a very good job

Stayed in July 2021

Value for money is not justified.

Parking guard is a good person

Stayed in June 2021

1.No Doctor on call available which is must.Instead they gave us a local doctor number and he never picks up call. 2.Hotel run by trainees..everytime you call them from room, a trainee will attend and will say 'we dont know as we are trainees'. 3.Morning breakfast was good..but waiters were very less..we had to wait for 20-30 mins for evey single order.Crockery is limited..We had to wait for spoons and bowls at morning buffet counters. 4.About the room: good rooms size but AC/heaters sound was annoying..old Ac installed with gives sound when is On. 5.Checkin : again handled by Trainees.I booked a premier room with sofa cum bed..but she alloted us basic room which was smaller than shown in booking.com and she kept on saying that this is premier room.I always do my homework before checkin.i had to show them pics of rooms shown on booking.com.Only then she admitted and changed our room to premier one which was bigger.

Avg Hotel..nothing special

Stayed in January 2024

Premier room was very small, bathrooms were very small and water stagnates, no place for clothes inside bathroom. Breakfast was average.

Stayed in December 2023

Location

Stayed in December 2022

Nothing

Gala, lunch, breakfast, dinner, rooms view, play room, welcome way

Stayed in January 2023