Jalan Hr.Muhammad No. 31, Sukomanunggal, 60189 Surabaya, Indonesia
#17 of 163 hotels in Surabaya
Guests' ChoiceBased on 120 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
8.8
Facilities
8.7
Staff
8.9
Value for money
8.5
Free WiFi
7.9
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End of dialog contentReviewed: 23 January 2024
Paolo
ItalyAll really
Stayed in January 2024
Reviewed: 21 January 2024
Putri
IndonesiaNone
Hospitality, clean, and such a helpful and thoughful toward my family, experiences an emergency situation to hospital at 01:30 am. My mom condition was critical, the Staff able to help to provide vehicle for us to go to ER at nearby hospital. At the morning the manager reached me to check my mom condition, assisted my 3 years old son & his nanny for breakfast, such a thoughful of you. Thank you
Stayed in December 2023
Reviewed: 11 December 2023
Dawoodi
AustraliaFriendly
Tidy and clean
Stayed in December 2023
Reviewed: 28 October 2023
Agus
IndonesiaYour elevator (lift) is too few for the number of rooms that you have. We have to wait a long time before we can get a space in the lift.
Stayed in October 2023
Reviewed: 13 October 2023
Olivia
United Statesnothing.
Love the options of breakfast items and friendly service.
Stayed in September 2023
Reviewed: 10 October 2023
Agus
IndonesiaThe hotel pool is small
The breakfast is awesome, there are so many food varieties and The snacks and drinks in the room is free.
Stayed in October 2023
Reviewed: 9 October 2023
Ennie
IndonesiaNo bell captain
The bed is very comfy
Stayed in October 2023
Reviewed: 26 September 2023
Marno'
AustraliaWhen there are a lot of people we had to wait for long periods to get the lift especially on the higher floors because every time the lift arrives it is full of people.
Breakfast variety was great. The lady at the front desk (Suzan) was absolutely great. All the staff were very friendly and especially in the breakfast hall.
Stayed in September 2023
Reviewed: 1 September 2023
Miguel
MalaysiaFood and drinks at the lounge are quite basic. Fridge in the room was not working. Free minibar but no sodas. “Rain shower” was more of a drizzle.
Modern hotel with very friendly and helpful staff specially the client relationship manager Hary and Suzan at the front desk. Comfortable beds. Fancy toilet.
Stayed in August 2023
Reviewed: 26 August 2023
Samat
SingaporeNA
room was clean and facilities were problem free. food was palatable and the kitchen staffs were so warm and welcoming during breakfast sessions.
Stayed in August 2023
Reviewed: 14 July 2023
Agus
IndonesiaNice and clean. Recomended
Stayed in May 2023
Reviewed: 23 April 2023
Roby
IndonesiaNo Sauna Facility
Breakfast
Stayed in April 2023
Reviewed: 5 March 2023
Yi
TaiwanThe breakfast was good
Stayed in March 2023
Reviewed: 20 January 2023
Yayan
Indonesiabig space, clean, comfortable
Stayed in January 2023
Reviewed: 17 October 2022
Daniel
United Arab EmiratesThe entrance and reception area always too busy and cluttered, The flow of traffic in and out is wrong and finding a taxi very difficult.
Rooms & beds are comfortable, everything was better than I expected for that value sector. The location is very convenient, if you have your own transport.
Stayed in September 2022
Reviewed: 11 October 2022
Christian
Norwayall great
great
Stayed in October 2022
Reviewed: 21 September 2022
Novi
IndonesiaRestaurant location When we were staying, unfortunately, the hotel was fully occupied of group wedding, national football team, and corporate companies. Crowded hotel lobby and and super busy during breakfast.
Perfect location. Breakfast menu was amazing with full of choices.
Stayed in September 2022
Reviewed: 19 September 2022
Ronald
NetherlandsThere wasn't a comfortable chair in the room. There wasn't an office chair, nor a desk where I could comfortably work on my computer. Sitting on the couch without backrest at the round table was not very comfortable for my back: got back pain.
To my pleasant surprice I received invitation to participate on the 33rd floor, the VIP lounge, for breakfast and late afternoon drinks and snacks. Very nice and excellent . Thank you
Stayed in September 2022
Reviewed: 27 July 2022
Teo
Singaporenone
convenience
Stayed in July 2022
Reviewed: 28 May 2022
Dinda
IndonesiaI booked for 2 rooms and I had to wait for almost an hour for my 2nd room.
the room is beautiful and the staff is friendly
Stayed in May 2022
Reviewed: 6 May 2022
Fonny
Indonesiaaccsess to parking lot a little far
food, bed, room facility and amenities,m
Stayed in May 2022
Reviewed: 19 April 2022
Gusti
Indonesiathe service
Stayed in April 2022
Reviewed: 8 March 2022
Robert
IndonesiaThe parking space is so limited and quite bothering during a peak season. The entrance sign is not that clear because you need to use the next office building to go into the hotel.
It is relatively new hotel with good ambience.
Stayed in January 2022
Reviewed: 7 March 2022
Ayu
Indonesia- Small swimming pool - The room is smaller than other 5 stars hotel in Surabaya
- The rooms are clean - Friendly staffs
Stayed in December 2021
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