Breakfast spread were quick to finish & the top up was slow so you have to wait awhile for the food. Hotel need to invest new sets of towels. Our room was exactly behind the reception so my girls can hear noise during the night. Other then that we sleep peacefully as we were too tired😴

Great location, near eateries, walking distance to museum angkut, beautiful view while having breakfast,delicious breakfast spread,relaxing ambience,staffs were friendly & helpful.

Stayed in April 2024

Everything was nice

The view, cleanliness, staff and the bathroom

Stayed in April 2024

Mostly domestic tourists.

It was clean, the pool was quite big with a whirlpool with warm water. The breakfast was abundant and the rooftop view is beautiful as well. We took a massage at the Spa of the hotel which was also great.

Stayed in August 2023

Nothing

All its amazing

Stayed in July 2023

Rooms were too small.

The location was perfect to visit the Jatim Parks with family. Restaurant has a good range of food. Hot pool was fun.

Stayed in July 2023

Nothing

View, akses dan lokasi serta ornanen2 Hotel its verry2 Amazing

Stayed in July 2023

One important thing to be improved is the cleanliness. Dont think they cleaned up the room properly. Green mold in the bathroom curtains. They don't even bother to wipe out the water stains at the mirror, bathroom doors, soap&shampoo dispensers. We had to ask for new bedsheets on our first day due to some fresh stains. The cleanliness of other facilities also needs to be improved, e.g. at the hotel corridor, swimming pool. The room is not soundproof properly, it was challenging to get proper sleep with the noise from nearby roads.

Strategic location, within walking distance to the Jatim Park 1 and the Museum Angkut. The restaurant on the 7th floor and Sky lounge on the 8th floor have an amazing view. The food was also good at a reasonable price. The room was spacious for a family of four (6yrs & 11yrs old). Beds were comfortable.

Stayed in July 2023

Need to get mineral/ drinking water from outside the room You can just provide us with bottled water. More convenient.

Food. Great variety Spoilt for choice Really enjoyed my breakfast

Stayed in June 2023

lokasi dan rooftop

Stayed in April 2023

Room not so big, small toilet

Direct access to pool

Stayed in April 2023

The room quite small for family room

The location, the view from the hotel, the hotel service which provide 24hours restaurant, the breakfast buffet

Stayed in January 2023

There are a lot of cocroaches and insects in the Cottage room. But the staff and manager handled it really well and responsibly.

Staff responsibility, facilities.

Stayed in December 2022

The view from the hotes is the best, and location is near from tourist attraction like Jatim Park 1,2 , museum angkut, and souvenir shop

Stayed in December 2022

Our room didn't have the greatest view.

Impressive development since the last time I stayed there in 2020.

Stayed in November 2022

I like when we ate on the roof top. The roof top is nice location since we can view the Batu city. Otherwise in the evening. It’s so beautiful scenery.

Stayed in July 2022

I am a repeat visitor and I've never felt disappointed until this last booking. The bed sheet and blanket in my room were dirty even before I used them. I think the staff didn't change them. Please put more commitment in providing a clean room.

The location is pretty great, easy to find. There are a lot of street food stalls nearby. I ordered Javanese Fried Rice and it was pretty tasty.

Stayed in May 2022

nothing

the room and the weather

Stayed in March 2022

The Bathroom quite dirty

Too noisy for the cottage room

Stayed in January 2022

Overpriced even for the pool access. We ended up paying more at this hotel than what was supposed to be the most expensive hotel in Batu.

Stayed in February 2024

It’s dirty. Everywhere there is stain and dirty. The towels were dirty, the lining were dirty. The staff is very young and not able to responsibly work if not supervised

The building is very good conditions given the average buildings in the area. Also the restaurant and sky lounge are properly decorated

Stayed in December 2023

The place was generally not very clean Very poor soundproofing WIFI did not work We had a rodent in our room the first night and moved room the next day. The area was very noisy.

The staff were nice, but limited English The breakfast was nice The reception / restaurant was homely The location was good

Stayed in October 2023

I was on ground floor. Very noisy. No fridge in room (3 star I guess), very few power sockets. Most staff had poor English so many communication breakdowns: best to say “I don’t understand” instead of nodding and then messing up! Down to very poor leadership!!

It was simple, good location and Sky Bar was great

Stayed in December 2022

The room we booked was the romantic cottage. Upon entering the room, we noticed that the floor felt and looked dirty, and it didn't help that the room was poorly lit. Walking towards the bed, we could see visible lizard droppings on the bed along with dust and other dirt particles. The bath tub didn't seem to be cleaned as there was soap that dripped down from the soap dispenser above the tub, and like the bed, it had dirt in it. After we cleared the bed of the lizard droppings and dirt, we lay on it to rest for a bit after dinner and that was when we saw a rat run across the ceiling beams. We immediately packed our things and headed out to the front desk for a change of room.

We were grateful nonetheless, for the front desk staff to be understanding about our room situation and gave us an upgrade to the pool access room. The new room looked better maintained and had clean sheets and floors. The aircon however, didn't feel cold enough but that was fine and we were able to over look it. The bed sheets felt a little sticky though, and had a weird smell to it. But overall, it was a much more pleasant experience as compared to the cottage we booked.

Stayed in July 2022

Nothing, except we didn't spend enough time to use many of the facilities.

Great room and facilities Nice base for climbing Butak, easy to arrange ojek to trailhead

Stayed in June 2022