The western food was not that great, therefore I think this establishment should focus much more on local Indonesian food which was amazing and especially the Satay Ayam.

As my second time staying in this establishment, I even more enjoyed the service. The staff is so friendly, so nice and so kind to the guest.

Stayed in May 2024

The activities - by third parties, weren’t as promising but enjoyed them nonetheless although a bit outside my budget

The drivers, staff, accommodation and food were terrific. I would highly recommend coming with your snorkeling gear during low tide. Would love to come again. WiFi worked well from my room too

Stayed in May 2024

The hour from the ferry might bother some people but we enjoyed seeing a bit more of Bintan. Our driver (extra fee for pick up/drop off) was punctual.

Wonderful staff at Bintan Exotica, very helpful. A nice quiet resort to chill out and relax. We had a nice little villa facing sunrise on the beach area. All the comforts of home. Activities you can partake in or just swim in the pool to relax. Breakfast options included and a varied lunch and dinner menu, mainly Asian but a few western items. We had a lovely five nights to relax on Bintan in the middle of our 2 week Singapore vacation from Australia.

Stayed in March 2024

A little expensive. The toilet initially had some rusty water flowing but it was cleared by the staff. There were some bug noises outside which were a little scary sometimes.

There were several leisure activities available including table tennis, cycling, swimming, rubber boats etc. The staff were all friendly. We had a countdown party together which was quite fun with karaoke for staff and guests together. Buffet food was good too.

Stayed in January 2024

Food menu is limited

Close to the beach, Pool open 24 hours

Stayed in December 2023

The most friendly and helpful staff ever

Stayed in January 2024

The pillows are quite high and the bed is soft - which is comfy, unfortunately I need a firmer mattress for my back. I did wake up with back pain due to high pillows and soft bed. This is not a complaint - I am just mentioning that comfy does not always equate to healthy :-) It would be nice to have a little shop where a person can buy some snacks during the day.

The room is very spacious and clean. The staff are really friendly and helpful. It is a beautiful resort. Thank you for really making an effort to please your guests.

Stayed in January 2024

The area beyond the hotel is little bit boring. If you want to have fun at bars or different cafes this is not for you.

The seaside and staff were great 👍

Stayed in November 2023

The only problem with this hotel is the location, since there is no much things to do around and it’s very far away from the Ferry Terminal.

The hotel was very charming and authentic, with comfortable and clean rooms, with friendly and kind staff. This hotel offers an extremely reasonable offer due the quality of the place and the price they offer for it.

Stayed in October 2023

Some small growing pains for a fairly new resort, but they are working through them.

First of all, the staff was really, truly wonderful. Everyone from the manager to the lovely people in the restaurant were so nice and accommodating. They really did everything they could to make our stay comfortable and enjoyable. The food was really delicious, and so many things to try. We loved it! The mangrove beach was lovely. When the tide comes in, there is a very long stretch of shallow water going out with extremely calm water, so it is nice and peaceful. The large beach area in front of the pool (where there is a wider stretch of sand) has a lot of natural debris and really wasn't pleasant. There had been a few big storms before we arrived which I think stirred everything up (and also made the pool unusable for a couple of days). The resort is not a place of pure sandy beaches to sit on all day, but the rugged beauty of the mangroves right on the beach and the perfect, clear water really set it apart from other larger resorts. It is quite special. Since the resort is still fairly new, there aren't a lot of activities. It is more a place for a short getaway, where you are happy just to relax. It is very peaceful. There is also a little menagerie of animals at the resort - the resort bunnies and chickens. There was also a beautiful little cat and her kittens, which honestly was my daughter's favorite part of the stay. We were very happy with our stay!

Stayed in July 2023

Overall very good. Woth what we paid for Food choice need to travel far to reach any of restaurent

Staff are friendly and accomodation was quite relax and clean

Stayed in September 2023

It’s work in progress. So, it’s possibly a bit unfair to say “didn’t like”. But they have a bit of finishing work going on at one end of the property. Once done, I expect that section to look as great as the rest of the property.

The greatest aspect of the property is the people who run it. From the manager Inselson, to Fina, Okto and others made us feel like a family. In terms of facilities - the layout, the swimming pool, the mangrove trees - together they made for a great mood. The Joglo cottage we stayed in had outstanding decor, and was the perfect setting for our couple experience. And not to forget the half-bust man, who make for an intriguing sight in the night, with sea waves lashing around him. :-)

Stayed in August 2023

-I was disappointed because the pool and beaches were not usable when I was there (still areas to sit and look at the water and places to swim easily). The pool was very green (they said it was safe to swim but I wasn't sure), one beach had construction (when this is finished this beach will be very nice), and the other beach had a ton of seaweed and a bit of trash. Once these things are resolved, I believe it will be a perfect place.

+The staff is the very best! Everyone I interacted with was very kind and accomodating. Great breakfast (huge menu served over lunch + dinner), gorgeous grounds and landscape, many nice spots to sit and relax, the rooms are clean and nicely decorated. The ocean was clean and swimable. Quiet atmosphere.

Stayed in July 2023

We enjoyed the realness of the facility - we didn’t mind a longer dinner wait when the restaurant was busy. We brought snacks as the shops nearby have limited supplies. It would be great if the ground staff started to remove some of the rubbish that builds up around the mangroves. This resort has so much potential!!! Bring earplugs if you are sensitive to noise as the night fisherman are going out to sea during the night.

The location is nice if you would you see more of the island and get outside the “resort” area. The surrounding beaches are nice - we swam in the ocean and enjoyed the pool area a lot. We also biked (complimentary) to the top of the peninsular so it was nice to see the local area. Everyone is very friendly. The restaurant is great, the food is delicious and the staff were all very friendly. We love the beachfront villa for a more rustic experience. The mangrove park is stunning and there’s beach hammock chairs right above the water to relax in.

Stayed in July 2023

There is no room service currently. It's a new place (opened just 4 months back), so their plan of action is to introduce this in the near future plus a in house bar. The Wifi is quite choppy, so don't expect to run your OTT apps without buffering every few seconds or be on social media throughout. I saw it as a chance to disconnect. I don't think it's something the restaurant can do much about. Just hope that it improves in the future. The toilet seats/pots were constricted in space, so it might be a challenge for larger people to sit comfortably (only in the room we stayed). The resort is secluded, so don't expect to walk around to nearby cafes, restaurants, etc. Anything would need you to hire a cab. We were fine without any of it as we stayed just for 2 nights.

The staff, including Caroline, Inselsen, Granny, and everyone else, go above and beyond to make you feel comfortable. Amazing vegetarian and non-vegetarian Indonesian food and delicacies for both breakfast and dinner buffets, which was amazing considering my wife is a vegetarian. Nice to order menu, but it is only available till 3pm daily. Absolutely amazing, Granny with her recipes that are served and her smiling face to explain them plus to give candies to kids. They have made the place very kids friendly for families with kids who stay, and it was clearly visible during our stay.

Stayed in July 2023

Nil

The location is just by the sea with very good sunrise view. The beach is very nice.

Stayed in May 2023

beach during high and low tide.

everything is good.

Stayed in May 2023

It is a little far but the overall staycation somewhat counterbalance over it.

Good breakfast and great beach. The resort is facing the south east which is especially wonderful for star gazing and astrophotography.

Stayed in March 2023

The staff is friendly and very helpful. It felt like coming home every day. They think along with you. The resort is also well located. The beach is a 15-minute drive away and activities are well taken care of. The facilities in the hotel are great, swimming pool and massage were very nice. The hotel is very flexible. You don't have to book an activity in advance, it can be done at any time. The resort is only 1 hour from the ferry terminal. The food is delicious at the resort! My best experience in Asia!

Stayed in April 2024

I can't think of anything. Going back in the next holidays!

The location is amazing, nestled between the forest and the sea. Our hut was right on the beach and to go to sleep/wake up with the sound of the sea is wonderful. We were welcomed like family and every need was met or exceeded.

Stayed in February 2024

Everything else The position is nice, but too little is offered. Everything is still new, so the rooms are clean and tidy. There is no refrigerator in the room, not a single closet or hook to hang clothes. The shower and toilet are inside the bungalow, but outside the AC room, so the presence of mosquitoes can't be avoided. The staff is polite and tries to be helpful, but all improvements that need to be made are related to management. All this is not yet routine, so it gives the impression of amateurism. It is especially annoying that everything has to be paid in advance and impossible to charge the room to be paid before departure. Buffet dinner, paid in advance, is below average. There are no restaurants nearby, and the only store offers basic groceries. Under such conditions, A la Cart must always be available. Only local food was offered, and the menu was identical for two days. Beer is served only slightly chilled, so it becomes warm in a few seconds. During the BBQ dinner, some food is half-prepared because the capacity of the grill is for family use, not for hotel use. Live chickens have no place near the dining area. Playing YouTube movies is not appropriate for this type of facility. A big complaint is the transportation from the ferry terminal to the hotel. It takes about an hour on local roads, and you need to pay IDR 400,000-500,000. Drivers are nervous and unprofessional; they race and like to be the fastest drivers in traffic. Given that the roads are narrow and winding, the result was vomiting... The Internet is weak and slow. The pool is too small. The beach is clean, and the nature is nice, but there is still a lot to improve.

Beach and room

Stayed in December 2023

Staff was the best. Great pool. Plently of things to do even though this place is literally far from everything. Such a relaxing experience - a true getaway. Would love to return someday.

Stayed in December 2023

Absolutely terrible food, and no restaurants for miles around

Clean

Stayed in December 2023

It was slightly far from any town and it wasn’t easy to do anything much out of the resort without arranging extra transport. however, for the purposes of staying at a resort and be happy and comfortable, it was superb!

Staff were very friendly, the rooms were the most comfortable I’ve been in a while, the beds were top 10 comfort! the view was great, access to the beach and swimming pool was great, everything was superbly comfortable.

Stayed in December 2023