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Reviews of Best Western York House Hotel 3 stars

14-22 Royal Parade, Eastbourne, BN22 7AP, United Kingdom

#14 of 34 hotels in Eastbourne

Guests' Choice

Review score

Based on 1765 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    7.7

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 6 June 2024

    7.0
    A great base for a walking holiday.
    • Leisure trip
    • Solo traveller
    • Double Room with Sea View - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The area outside my window was very dirty. Birds perch there and leave feathers and a mess which is overlooked . I mentioned it needed regular cleaning on leaving. The breakfast was very limited, but the staff were helpful and friendly.

    The sea view, well worth paying extra for. Also the swimming pool, so relaxing after a day's walking. It's small but perfectly adequate, although not really suitable for lengths. I used it twice a day, mostly alone.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Sea View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower didn't work, room was very worn and needed updating bathroom was dirty

    Staff were very good

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Small Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The quietness the peaceful environment the swimming pool facilities

    Stayed in May 2024

  • Reviewed: 2 June 2024

    9.0
    Perfect for a few days by the sea. Perfect location. Clean , comfy rooms with a great brekkie to start the day.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the bathrooms are a bit dated. But does the job !

    The staff are always so friendly and helpful. The pool was a lovely bonus. Rooms are well appointed and extremely comfortable. Breakfast was excellent.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Lovely clean and friendly Hotel
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing I disliked.

    Receptionist lovely and very helpful and friendly. Answered all questions and arranged parking and taxi to pick us up on time to meet for family do.

    Stayed in June 2024

  • Reviewed: 31 May 2024

    8.0
    Overall good sized rooms with everyone having privacy-just sofa bed was not comfortable and caused body pain throughout
    • Leisure trip
    • Group
    • Superior Apartment with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The sofa bed was not comfortable- the springs were painful

    The facilities inside the apartment The hotel even though it’s dated- the rooms are updated.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Great value seafront hotel in Eastbourne
    • Leisure trip
    • Couple
    • Double Room with Sea View - Non-Smoking
    • Stayed 2 nights

    Little touches like water in the room and a fridge would have matched for the price. I did ask staff for a mini fridge to keep dog food in, and they kindly set on up !

    Great location with sea views!

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Enjoyable for a one night stopover.
    • Leisure trip
    • Family with young children
    • Family Room with Double and Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Possibly too much chemical content in pool as our eyes were stinging quite a bit compared to other pools. Not very much continental choice at breakfast and all a bit empty when we went down for 8.45 I had to ask for quite a few items glasses, crockery, cutlery etc… needed a good replenish of food too.

    Spacious room, great amenities, lovely being right on seafront. Brilliant pool for the kids, polite and friendly staff.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    well being a elderly solo traveler I found the restaurant a rather difficult place
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    room really close to the lift

    I liked where it was the room was nice though not what I imagined considering the price

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Fantastic and convenient location with good clean facilities, would definitely use again.
    • Business trip
    • Solo traveller
    • Small Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms were a little small.

    Excellent location and friendly staff.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Sea View - Non-Smoking
    • Stayed 3 nights

    Minor really- The indoor swimming pool has a flight of stairs that we had to use and my wife and I have trouble with stairs. There is a lift to the basement floor(-1) but the passageway from the lift to the swimming pool is reserved for 'staff only', clearly because of all the laundry stuff etc.. It would have been good not to have used the stairs!!

    The hotel comes under the 'shabby chic' category as it is very old as can be seen by the architecture and old window frames. However it was comfortable and the staff were incredibly friendly and helpful.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Was really nice stay
    • Leisure trip
    • Family with young children
    • Family Room with Double and Single Bed
    • Stayed 1 night

    Restaurant: dinner 11.05 potato chips were inedible, soggy. please pay attention to it. Although our veal was excellent, pizza was good

    Nice sea view from our room. Breakfast was good, we loved our kippers. Swimming pool is small and lovely, our children enjoyed it.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast priced in proportionally. My partner had less on plate but we were still charged the same. The phone set wasn't that clean and needed a wipe over. Biggest gripe was I ran a finger over a hanging picture in the room and a lot of dust came down. With the programme "four in a bed" running for decades on TV , this sort of attention detail shouldn't be overseen. Overall would happily stop here again.

    Staff were nice. Position excellent to centre. Evening meal brilliant, white wine chilled in ice buckets, a very good touch.Beds comfortable.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really. It was all good ,but the weather. Pool was clean and comfortable

    Breakfast was very good,staff waited on you for whatever your needs were.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Small Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lovely situation. Very convenient for all the town facilities. Very pleasant and helpful staff.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    7.0
    Very comfortable , friendly staff
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Food could of been better and a change of menu

    Location , room

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    This hotel suited our budget perfectly
    • Leisure trip
    • Couple
    • Double Room with Sea View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Maybe needs a little updating

    Location and staff

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Small rooms. Limited car park.

    Location, just across the beach and close to city centre. Clean rooms.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    8.0
    Lovely short stay, some housekeeping could make it excellent.
    • Leisure trip
    • Couple
    • Double Room with Sea View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness was an issue. There was a mouldy mess of a dumped waste bin on our balcony, which was partially cleaned up when we notified reception. The carpets were really dusty.

    Excellent location, the dinner was superb, great atmosphere and we got a free room upgrade, which was amazing. Nice linen and towels and aircon.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Lovely hotel in great location and friendly professional staff
    • Leisure trip
    • Family with young children
    • Family Room with Double and Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    We have no criticisms of the hotel

    We stayed in a family room on the first floor overlooking the prom and the sea. Room was clean and spacious. Breakfast was lovely, especially the Sussex sausages!

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Would happily stay again and would recommend to anyone.
    • Leisure trip
    • Solo traveller
    • Small Double Room - Non-Smoking
    • Stayed 2 nights

    The hotel could do with a lick of paint and some new fixtures and fittings in places. The shower enclose in my room was pretty ancient. The carpet in the lift was pretty yuk.

    Every member of staff I met was helpful and efficient. A problem I had with the tv was resolved immediately. I ate in the restaurant both evenings and the food was excellent and reasonably priced. Lovely comfy bed.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Small Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The indoor pool

    Stayed in April 2024

  • Reviewed: 18 April 2024

    7.0
    Met all expectations
    • Leisure trip
    • People with friends
    • Small Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom needs a refresh

    Easy parking. Excellent staff. Value for money.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 5 nights
    • Submitted via mobile

    Bed was large but uncomfortable and pillows were too hard...no alternatives

    Good position

    Stayed in April 2024

Showing 1 – 25

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