Reviews of Best Western York House Hotel 3 stars
14-22 Royal Parade, Eastbourne, BN22 7AP, United Kingdom
#14 of 35 hotels in Eastbourne
Guests' ChoiceReview score
Based on 1783 hotel reviews
7.8Score breakdown
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Cleanliness
8.1
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Comfort
8.1
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Location
9.1
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Facilities
7.9
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Staff
8.8
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Value for money
7.7
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Free WiFi
7.4
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Reviewed: 12 May 2024
Fair
United Kingdom6 reviews8.0Very good- • Leisure trip
- • Couple
- • Small Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Breakfast priced in proportionally. My partner had less on plate but we were still charged the same. The phone set wasn't that clean and needed a wipe over. Biggest gripe was I ran a finger over a hanging picture in the room and a lot of dust came down. With the programme "four in a bed" running for decades on TV , this sort of attention detail shouldn't be overseen. Overall would happily stop here again.
Staff were nice. Position excellent to centre. Evening meal brilliant, white wine chilled in ice buckets, a very good touch.Beds comfortable.
Stayed in May 2024
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Reviewed: 10 May 2024
Edwards
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing really. It was all good ,but the weather. Pool was clean and comfortable
Breakfast was very good,staff waited on you for whatever your needs were.
Stayed in May 2024
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Reviewed: 9 May 2024
Linda
United Kingdom18 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Small Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Lovely situation. Very convenient for all the town facilities. Very pleasant and helpful staff.
Stayed in May 2024
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Reviewed: 7 May 2024
Elaine
United Kingdom2 reviews7.0“Very comfortable , friendly staff”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
Food could of been better and a change of menu
Location , room
Stayed in May 2024
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Reviewed: 6 May 2024
Ajay
United Kingdom17 reviews1 helpful vote8.0“This hotel suited our budget perfectly”- • Leisure trip
- • Couple
- • Double Room with Sea View - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Maybe needs a little updating
Location and staff
Stayed in May 2024
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Reviewed: 6 May 2024
Kazim
United Kingdom14 reviews3 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Small Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Small rooms. Limited car park.
Location, just across the beach and close to city centre. Clean rooms.
Stayed in May 2024
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Reviewed: 30 April 2024
Pia
United Kingdom5 reviews2 helpful votes8.0“Lovely short stay, some housekeeping could make it excellent.”- • Leisure trip
- • Couple
- • Double Room with Sea View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Cleanliness was an issue. There was a mouldy mess of a dumped waste bin on our balcony, which was partially cleaned up when we notified reception. The carpets were really dusty.
Excellent location, the dinner was superb, great atmosphere and we got a free room upgrade, which was amazing. Nice linen and towels and aircon.
Stayed in April 2024
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Reviewed: 25 April 2024
Robin
United Kingdom4 reviews1 helpful vote9.0“Lovely hotel in great location and friendly professional staff”- • Leisure trip
- • Family with young children
- • Family Room with Double and Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
We have no criticisms of the hotel
We stayed in a family room on the first floor overlooking the prom and the sea. Room was clean and spacious. Breakfast was lovely, especially the Sussex sausages!
Stayed in April 2024
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Reviewed: 21 April 2024
Pannell
United Kingdom2 reviews9.0“Would happily stay again and would recommend to anyone.”- • Leisure trip
- • Solo traveller
- • Small Double Room - Non-Smoking
- • Stayed 2 nights
The hotel could do with a lick of paint and some new fixtures and fittings in places. The shower enclose in my room was pretty ancient. The carpet in the lift was pretty yuk.
Every member of staff I met was helpful and efficient. A problem I had with the tv was resolved immediately. I ate in the restaurant both evenings and the food was excellent and reasonably priced. Lovely comfy bed.
Stayed in April 2024
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Reviewed: 20 April 2024
Melanie
United Kingdom6 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Small Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The indoor pool
Stayed in April 2024
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Reviewed: 18 April 2024
Ray
United Kingdom12 reviews1 helpful vote7.0“Met all expectations”- • Leisure trip
- • People with friends
- • Small Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Bathroom needs a refresh
Easy parking. Excellent staff. Value for money.
Stayed in April 2024
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Reviewed: 17 April 2024
Colin
United Kingdom3 reviews7.0Good- • Leisure trip
- • Family with young children
- • Executive King Room
- • Stayed 5 nights
- • Submitted via mobile
Bed was large but uncomfortable and pillows were too hard...no alternatives
Good position
Stayed in April 2024
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Reviewed: 14 April 2024
Heather
United Kingdom8 reviews1 helpful vote8.0“Great location, friendly staff, reasonably priced”- • Leisure trip
- • Family with young children
- • King Studio
- • Stayed 2 nights
- • Submitted via mobile
Parking was so tricky this time but to be fair, it was a bank holiday. It wasn't the most clean room, bathroom wasn't particularly clean and the kitchenette was a bit dirty (items not properly washed up) other than that, all good
Location, staff friendliness, sea views, cheap parking and kitchenette in room was ideal.
Stayed in April 2024
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Reviewed: 13 April 2024
Cairparavel9
United Kingdom18 reviews8.0“Ideal for visiting Eastbourne and surrounding area.”- • Leisure trip
- • Family with young children
- • Family Room with Double and Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
Parking was difficult as the seafront area was very busy
Good location. Lovely room. Great view across the sea. Convenient for local amenities
Stayed in April 2024
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Reviewed: 12 April 2024
Lisa
United Kingdom1 review8.0“Mostly comfortable and luxurious with courteous welcome staff.”- • Leisure trip
- • Family with young children
- • Small Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
No curtain in bathroom. Outside appearance looked a bit rundown and off putting in places. Breakfast croissants were tough and dense.
The room was nice and big with a comfortable sofa.
Stayed in April 2024
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Reviewed: 10 April 2024
Julien
United Kingdom38 reviews7.0Good- • Leisure trip
- • Couple
- • Small Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The swimming pool is more a puddle for children but not an issue, didn't go. In
Sea view and good value for money. Didn't try breakfast.
Stayed in March 2024
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Reviewed: 9 April 2024
Juliette
United Kingdom5 reviews1 helpful vote7.0“Great location,”- • Leisure trip
- • Family with young children
- • Family Room with Double and Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
Double bed lumpy and uncomfortable Sausage at breakfast terrible!!! As was the coffee
Location, clean. View
Stayed in April 2024
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Reviewed: 8 April 2024
Foteini
United Kingdom7 reviews9.0“Good value for money with great sea view!”- • Leisure trip
- • Family with young children
- • Family Room with Double and Two Single Beds
- • Stayed 1 night
Great hotel on the beach front, the room was spacious with view at the sea. The swimming pool was a great plus for the kids. Good walking distance from the pier and the city centre. Helpful and friendly staff. There's room for improvement as far as the breakfast is concerned. Overall a great value for money and a positive experience.
Stayed in April 2024
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Reviewed: 4 April 2024
Linda
United Kingdom8 reviews8.0Very good- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Reception staff were super welcoming. Good beachfront location Good breakfast, plenty of choice
Stayed in March 2024
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Reviewed: 1 April 2024
Rebecca
United Kingdom5 reviews8.0“We will be back!”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
It’s a little tired.
Free early check in. Huge breakfast. Lovely pool all to ourselves! Comfy bed and massive bathroom and sea view!
Stayed in April 2024
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Reviewed: 1 April 2024
Anna
United Kingdom8 reviews8.0“Fantastic shirt trip to Eastbourne and the hotel served a purpose.”- • Leisure trip
- • Family with young children
- • Small Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The rooms are dated, there was a big ball of hair in the carpet under the bead.
A great location, staff were very helpful and friendly. The breakfast was good.
Stayed in March 2024
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Reviewed: 31 March 2024
Sophie
United Kingdom7 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room with Sea View - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Bit noisy with neighbours and the main road, tiny pool , food ok
Location, clean, helpful staff, cheap parking
Stayed in March 2024
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Reviewed: 31 March 2024
Vicki
United Kingdom4 reviews9.0“Lovely hotel enjoyed stay”- • Leisure trip
- • Family with young children
- • Small Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Lovely hotel excellent location staff very helpful enjoyed stay
Stayed in March 2024
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Reviewed: 28 March 2024
Jewel
United Kingdom6 reviews7.0Good- • Leisure trip
- • Group
- • Double Room with Sea View - Non-Smoking
- • Stayed 1 night
The hotel was not busy at all... The breakfast service is good, but the food quality is very poor, so I would not eat there again. I asked the receptionist, who told me that a late checkout was no problem as we were running in the morning. However, when I double-checked with another receptionist in the morning, she told me I had to pay an extra £20 per hour from noon. I won’t book the hotel again for running next time.
I booked the sea view room, and the facility is old-fashioned
Stayed in March 2024
