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Reviews of The William 3 stars

786 Harrow Road , Brent, London, NW10 5JX, United Kingdom

#356 of 1,018 hotels in London

Guests' Choice

Review score

Based on 628 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    8.0

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 22 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    3 things: Stairs :( Although it's only a couple of flights of stairs, we had big suitcases and it was a bit difficult. Also, the beige carpeting in the hallway was already discolored making it look dirty. Lastly, that wooden plank that covered the radiator in our room was not well fastened and fell and scratched my leg. Luckily, it didn't cause any scrapes or gashes but it did cause slight irritation and redness.

    Great and friendly staff. Breakfast was superb as well.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Double Room
    • Stayed 5 nights

    Delicious breakfast with many options! Friendly staff.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Great hotel within an hour from London center with a tasty, wonderful vibed restaurant.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Delicious made to order breakfast included in the rate. Dinner at the restaurant was very tasty, too. Restaurant vibe was great. Staff were always pleasant and accommodating. The neighborhood was nice and quiet. Ear plugs recommended if you’re a light sleeper.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    The carpet in the bedroom didn't look very clean; small bathroom.

    The staff was very kind and the breakfast was fantastic. Very good location, 10 minute walk from the underground.

    Stayed in May 2024

  • Reviewed: 25 April 2024

    8.0
    Fabulous !
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights

    the only little weakness for us was that we were located in a room above the main road , so it was a bit noisy, but not to the point to spoil our night. It is a bit far from the centre but very well connected (bus, tube)

    Charming place, especially the pub. Our room was cosy and neat. Staff is absolutely adorable. The Chef cooked us fantastic breakfasts and meals (they were as good as they look on their insta), yummy!

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Comfortable little guesthouse
    • Leisure trip
    • Couple
    • King Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Soundproofing in the room was not very good. However, the pub downstairs was closed already at 23 and the street beside wasn't so busy, so it wasn't so disturbing anyway. The carpet in the room wasn't very clean and the ventilation in the room was quite poor.

    The guesthouse was small and comfortable. Especially the interior in the pub/restaurant was beautiful. We didn't get the room (king) we had booked, which was of course a disappointment, but the staff compensated it well. The room (queen) we got was also nice. Staff at the guesthouse was always friendly. They often kindly asked how the guests were feeling and what were the plans for the day. Breakfast was great! It was ordered from the variety of their breakfast menu. Even if the way to the city was a bit longer, the guesthouse is located just a walking distance from Portobello Road and Notting Hill. Also the tube-station and bus stops are near. I warmly recommend this place!

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The carpet wasn't clean upon our arrival and we didn't like the bed as it was too narrow and the mattress too soft

    The staff is very friendly and nice. We liked the breakfast very much. The guests can choose any dishes from the standard menu. The hotel area is quiet and even the location is bit far from the main attractions, the bus stop is very near

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    The walls are far from sound-proof. One day we were woken up by neighbor's alarm clock - it was like it rang right in our room

    Amazing breakfasts Nice staff Comfortable The look of a traditional pub

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    Great location for a London stay away from the city but with easy access to attractions
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I mentioned this as we left, the breakfast fruit platter was rather short on variety - some berries could have been included - but the Greek yoghurt was lovely. Food in the restaurant is a bit expensive, but it is of good quality and freshly prepared. Just be aware that there’s a number of stairs, and if you’re in a hurry to get away the breakfasts are prepared to order, so it’s a leisurely breakfast experience, not fast food (not a criticism, we were very happy with this, it’s just for info).

    Very friendly staff, chef was very helpful in adapting a meal to make it gluten free for me. We were surprised how large the room was. Great location, just a few minutes walk from Kensal Green station. Bus stop just outside the property, very handy if travelling by public transport. Breakfasts are high quality, freshly prepared and included in the B&B rate. Would happily return here when visiting London again.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Good value for money
    • Leisure trip
    • Couple
    • King Double Room
    • Stayed 1 night
    • Submitted via mobile

    Access to rooms difficult

    Convenient

    Stayed in March 2024

  • Reviewed: 7 April 2024

    7.0
    Good option for London accommodation
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was too hot, which is an odd complaint but no way to turn it down! Room got very hot even in April so it would be a nightmare in the summer. Outside can be noisy but this didn't carry on late.

    Nice staff, easy check-in, great breakfast included, clean, comfortable bed, handy location for London (bus stops outside and tube station 5 minute walk). Good restaurant options in Kensal Green, but a lovely quiet residential area.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Great place for a short stay in London.
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Cream carpets in rooms should be clean more often. A small fridge would be a great bonus.

    Close to the underground transport, Easy access to city centre. Amazing breakfast 😁🍳

    Stayed in April 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The mattress in the room could have been a little better, was a bit thin and soft for our liking but it wasn't too bad. There also seemed to be a problem with the motion sensor light in the hallway which kept flashing on and off during the night which you could see under the door. Luckily we could ignore it easily enough.

    The food was great! Breakfast every morning exceeded expectations - lots of options! We also had dinner one night in the pub which was equally tasty and super convenient for us. It was a good location, while a little further out from the city centre it meant that it was nice and quiet at night.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Not the best bed ever

    Cosy place Very nice breakfast and staff

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    Good place to stay with a lovely breakfast
    • Leisure trip
    • Family with young children
    • Small Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed could have been more comfortable, but it was clean, if a little in need of updating in places.

    Breakfast was very nice, the staff were lovely and welcoming

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Friendlyt personnel, spacious room, high cleaniness, comformable room
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    Very friendly personnel, excellent breakfest

    Stayed in March 2024

  • Reviewed: 2 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    Bed too soft, front room noisy, bathroom mixers are old and rusty

    Breakfast and ambience

    Stayed in February 2024

  • Reviewed: 1 March 2024

    8.0
    Food exceeded my expectations and it looks great after the refurbishment.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    Apart from the drooping shower head, everything was great. Please remember to change the incorrect wifi password on the laminate card in the room.

    The hotel has recently undergone a refurbishment, and both the pub and the room exceeded my expectations based on previous visits.

    Stayed in February 2024

  • Reviewed: 1 March 2024

    9.0
    Great place to stay!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Street parking is very difficult here.

    Grand old fashioned London pub with great food and comfortable rooms.

    Stayed in March 2024

  • Reviewed: 24 February 2024

    9.0
    Awesome stay. Would highly recommend
    • Leisure trip
    • People with friends
    • King Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The road can be a little noisy if I’m being picky

    Friendly staff, comfortable room, great pub and very convenient for getting into town

    Stayed in December 2023

  • Reviewed: 19 February 2024

    7.0
    Loved the accommodation and location. However we were offered possibly one of the worst rooms.
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    We stayed in the attic in a family room. The size was perfect. The room needed a full refurbishment, I believe the lower floors had been. However I was cold in the night and there was no additional bedding.

    Location, staff and in general the whole building

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Lovely pub in great location.
    • Couple
    • King Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a little cold, but plug in heater provided. Bathroom small.

    Friendly staff and great food. Great location.

    Stayed in January 2024

  • Reviewed: 13 February 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly staff Fantastic breakfast Quite during the night Short walking distance to Bakerloo Line

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    A warm welcome and a top quality breakfast
    • Leisure trip
    • Group
    • Small Twin Room
    • Stayed 1 night

    Not your fault! - but parking is difficult and it would be great to have some permits for hotel guests.

    Breakfast was the highlight - top quality ingredients, freshly cooked and beautifully served. A warm welcome from the staff. Generous time windows for checking in and check out.

    Stayed in January 2024

Showing 1 – 25

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