Trying to get into the shower in room 3 was a very tight squeeze once shower door was opened, sitting on the bog was tight too

Old and quirky , good bar

Stayed in April 2024

Accessing plug points was challenging!

Nice old pub, friendly staff, free parking. Pianist in the bar on Friday evening! Good location near the cathedral and town centre

Stayed in April 2024

The bathroom needs better ventilation as the damp had damaged the floor and was causing some mould to appear in the shower cubicle.

A lovely 15th century coaching inn near the cathedral. The bar serves cask ale and within a short stroll there are plenty of good other pubs and restaurants.

Stayed in April 2024

Had to wait a little too long, no other real issues with breakfast. We requested a room with the least steps, but initiallly we were given a small room at the top of the building. The hotel staff were responsive and offered us a much better room afterwards so the issue was resolved. Suggest staff check the requests made by clients on the booking form.

Very good well cooked and plenty to eat. Staff good and receptive to needs

Stayed in April 2024

Rooms quite small but understandable given the age of the building. Building needs sme TLC.

Location opposite the Cathedral was perfect.

Stayed in April 2024

The carpets on the stairs were worn and needed replacing

Lovely old rooms with character

Stayed in April 2024

room heating was not working well

Staff and food very good

Stayed in April 2024

The bathroom was far too small in Room 1. The noise of the hotel sign banging in the wind throughout the night meant little sleep.

Hotel overall was fine and cooked breakfast very good.

Stayed in April 2024

Bathroom a bit tired, though shower was powerful.

Decor, tudor style bar, friendly helpful staff. Lovely quaint room with comfy beds and plenty of space. Good tea/coffee making facilities and had shampoo, shower gel and conditioner.

Stayed in April 2024

?

Location, the building, and its history. Breakfast was huge and the staff very friendly

Stayed in April 2024

Mould on the ceiling in the shower. It needed a refurb. No pastries at breakfast - if it's on the menu I expect it to be there

Food is great. Lovely staff, helpful

Stayed in April 2024

Room could have been cleaned with more detail. Shower was a bit messy but did the job

Fantastic location, hotel with lots of character, staff really helpful, awesome bar with live music and good breakfast. Room was very cute and bed super comfy.

Stayed in March 2024

A window direct on the road that doesn't seal properly. Cold and loud

Location. 600 year old building full of character.

Stayed in March 2024

No water in the room and was charged £7.20 for two tiny bottles! Blackout curtains would also be beneficial

Great location, good size room and excellent breakfast.

Stayed in March 2024

Car park had a 'Full' sign up when I arrived. This was actually to make sure that there was room for guests - so that was a good thing, but it would have been helpful to have known this in advance as I had to find another car park (and then - had to go and fetch my car when I got to reception to find that there were actually spaces). Thankfully the fare for the other car park was only £2.

Young lady on reception helped me out with car park issue. All staff were friendly and professional. The hotel is in a good location for St Albans city centre. Obviously has a lot of character with all the wood paneling etc. Breakfast was of good quality. Everything in room was very clean.

Stayed in March 2024

Paid 5x £12 for breakfasts but the two main items we asked for were unavailable, no kippers-on-the-bone (we were told there must have been an old menu in the bedroom) and no American fluffy pancakes (grandsons very disappointed with the French toast alternative). Apart from breakfast value everything else was good.

Historic building with sloping floors, winding stairwells and trippy stairs (loved them 👍) and low doorways 🤕, excellent shower, good beer, friendly staff! Would definitely stay here again 👍

Stayed in March 2024

This is a very very old building sloped floors funky everything but I liked it

This is a very very old building and I found the rate attractive for one night.

Stayed in March 2024

All good

Excellent location and lovely staff

Stayed in February 2024

Bedroom was really cold and had to wear pjs and jumper to bed. Lots of damp in bathroom

Location, shower and nice bar

Stayed in March 2024

Difficult access to room and toilet (my mother finds lots of stairs difficult)

Good breakfast. Helpful staff.

Stayed in February 2024

Nothing much

The staff were excellent !

Stayed in February 2024

The bar/common space is very small, and the beer they served was flat. There was loud music coming from somewhere (admittedly possibly not the hotel) late at night (c.1am) and in the morning (at least at 8:30am). The room felt crowded with old-fashioned cupboards and drawers, but that is a minor point.

The room was comfortable, check-in and out easy, and the building is charming. The hotel is well located and had everything we needed, including parking.

Stayed in February 2024

Just a personal preference but I would have preferred the eggs to have a runny yoke. Oh and we didn't see or hear the ghost.

The hotel was very old and had plenty of character. The room was more modern and comfortable. The bed was large and very comfortable. Our breakfast was good with one slight reservation, that is the eggs were overcooked and the yokes were hard. Overall it was a pleasant stay and the staff were nice and were courteous.

Stayed in February 2024

Location , car park, breakfast

Stayed in February 2024