Cleanliness of rooms.beds were clean but thick dust on head board.filthy bathroom floors and hovering of room had not been done.Also a broken t.v left in the corner of the room.

This was a lovely old building.Reception,bar and dining area was lovely and relaxing. The breakfast was good quality and great value for money. While I could over look the tired decor of rooms the cleanliness was really poor. The cleaners are definitely letting this hotel down as the rest of the hotel staff were friendly ,and gave a fantastic service.

Stayed in May 2024

Everything was good

Parking, food

Stayed in May 2024

No lift to room in old part of hotel

Shower in newly renovated bathroom was excellent, breakfast was good, but waiting time was a bit anoying

Stayed in May 2024

The only moan we had was that there were no hangers in the cupboard and only one cup & one sachet of milk to make a cup of tea. Also, our room faced the main road so it was very noisy during the night.

We enjoyed our stay at the hotel, although it was just overnight. Beautiful building, but a little rundown, friendly staff.

Stayed in May 2024

No Lift and very steep stairs

Dinner and service

Stayed in May 2024

Cleaning crew knocking early despite us using the door sign. There was no door chain for security. The room was short of a few things for our stay, but the staff were very helpful in sorting it out.

The staff, location and comfort.

Stayed in April 2024

Shower wouldn’t get hot. Radiator wasn’t hot either

Located centrally pleasant surroundings

Stayed in April 2024

Whist the staff were friendly and did their best it was obvious that the property was understaffed. This resulted in long waits to check in a get a drink at the bar. The hotel is in need of some refurbishment, the stair carpet was threadbare in a number of places and the cleanliness could be improved upon. I did not consider our bathroom to be spotless, it was just about OK.

The staff were very friendly. The evening meal was excellent and very reasonably priced. Out room was ready on arrival.

Stayed in April 2024

Central heating not on as radiator taps seemed fixed. I wonder what the bedrooms would be like in winter.

Breakfast room good. Bright and good view to the back garden. Continental breakfast choice good. Would prefer cooked breakfast to be self service as I was not ready for it when it was served. Would have liked vegetarian option

Stayed in March 2024

bar was expensive and the staff there a bit aloof. in the room they could do with a few tea options. slightly dated decor - but clean. (and looks like there are updates in hand)

nice old building. spacious rooms. (a little chilly but was fine in bed!) good fresh breakfast, pleasant staff.

Stayed in April 2024

Didn't appear to have been hoovered and no toiletries in bathroom. Tea and coffee was not replenished on 2nd day.

Friendly welcome. Nice big room

Stayed in April 2024

The room didn’t have a fridge.

Very modern and clean! Great location and lovely rooms!

Stayed in April 2024

Move up with the times

Please change ur keys to digital

Stayed in March 2024

As above

Location but stayed in new part at back...very dated and bathroom.needs a refurb, broken lamp and room so hot .

Stayed in March 2024

We stayed in the Old Manor House side, quite dated,

The room was clean, bed very comfortable tea/coffee making facilities good

Stayed in March 2024

Breakfast one of the staff did not understand what we ask for. Still a lot of redirection going on. Got there at 2pm and the lady was quite rude as said you need to go away and come back at 3pm booking in time. Did not even check if room was ready like another hotel would

Old style, central to Banbury

Stayed in March 2024

shower nightmare to get a right temp, duvet cover had a mark on it and there were cigarette ends outside the window!!

liked the room although it was hot but we got a fan from the staff. staff are friendly and the bar is nice

Stayed in March 2024

The radiator was broken pumping out hot air. We complained but was not fixed.

The room we'd stayed in it before

Stayed in March 2024

We had an issue with no hot water on the second day and the room wasn't serviced after the first night but we were compensated for these issues

Location great, friendly staff and car parking

Stayed in February 2024

We had some issues,firstly the curtain was hanging off the rail,told the receptionist they was going to move us but said its fine was fixed the next morning,then booked and table for dinner on Saturday night came down at 6.20pm table was booked for 6.30 then was told the kitchen had a gas leak so had to go somewhere else went to the tai over the road witch was lovely,was staying with my girlfriend for her birthday was not impressed I also booked a room with a bathtub and had only a shower

Nothing will not be staying again

Stayed in February 2024

The shower room was disappointing as it had not been cleaned properly hairs in the shower cubicle and in the wash basin. And there was no vegetarian option for the cooked breakfast but there was a good choice for breakfast.

The room was comfortable and the bed very comfortable, I had a good night's sleep. The staff were helpful and polite. The breakfast was enjoyable though disappointing that there was no vegetarian open for a cooked breakfast.

Stayed in March 2024

The bathroom needed to be cleaned better Glasses with the tea and coffee making facilities would have been good

Good value for money The beds were comfortable and the room was warm The breakfast was nice

Stayed in March 2024

Dining room not signposted

The building

Stayed in February 2024

My fault. Being an old building it does not have a lift and I struggled to get to the second floor.

Lovely old historic building in the heart of banbury

Stayed in February 2024