The lack of parking facilities and the need to valet and wait 30 mins when ever you needed the car.

Great location, the staff were excellent and the rooms were very comfortable

Stayed in May 2024

Original room 239 was extremely noisy ...I would not stay in that room or near the restaurant again

Staff very helpful as we had a really noisy room above the restaurant where band was playing loudly but they moved us without any fuss and were very understanding

Stayed in May 2024

Toilet is not fixed. Hot bed cover

Location.

Stayed in May 2024

the King Chamber room has no view just a shaft

Great location, beautiful hotel and comfortable room.

Stayed in May 2024

Breaksfast is good but for a 4-star hotel I would have expected more choice Eve restaurants low chairs are not comfortable to eat breakfast

Location Rooftop

Stayed in May 2024

Nothing

This is my second stay in this hotel and I loved it. The hotel location is very close to the Royal Mile and on the famous Victoria Street. The staff are very friendly and helpful. Cullen from the concierge arranged for us a wonderful tour with an excellent guide to visit the famous Scottish Highlands and we enjoyed every moment. The restaurant hostess , Manuela, is a very cheerful lady you should meet every morning for breakfast. Overall, When we return back to Scotland again we will be staying at the same hotel again

Stayed in May 2024

Absolutely Nothing

Everything!!! Location,great room.

Stayed in April 2024

Everything! The decor, facilities, food and really friendly service.

Stayed in May 2024

Room food excellent. Staff friendly and efficient.

Stayed in May 2024

Nothing.....

Amazing hotel in a very central location!!! Nice rooms and great restaurants. Highly recommendable

Stayed in May 2024

It’s a maze, you need proper orientation to get around. No proper lobby.

Location

Stayed in April 2024

Nothing.

Excellent breakfast.

Stayed in May 2024

Not a thing.

They were proper dog friendly. My little guy could go everywhere with me in the hotel. And the staff was so wonderful, kind and dog loving.

Stayed in May 2024

The buffet breakfast wasn’t great and was expensive

Location styling and staff

Stayed in May 2024

Every thing was just amazing 🤩, it’s one of the hotels that you can call it home away from home , all the staff are amazing and they would go the extra mile to make you stay just wow . I posted a picture from the hotel Terrace .

Stayed in May 2024

Concierge staff are very friendly. The welcome all the customers and explain very well the city and what you can do there. The suggested restaurants and best places to visit.

Stayed in May 2024

People smoking on balconies and smoke smell gets into rooms even with windows closed.

The staff were brilliant and had a great breakfast. Rooms are very stylish.

Stayed in February 2024

No negatives

Warm welcome, great room with terrace which had a lovely view. Fab location just off the Royal Mile.

Stayed in May 2024

Do not go for balcony. We were facing. Stone wall. No chairs sit on either. Complete waste of money. Which they did refund.

Location is great. Hotel staff are very helpful and friendly

Stayed in May 2024

Location was wonderful. Room was spacious and comfortable and very quiet. Had all the amenities we needed. We had a beautiful view of the castle from our room which was magical

Stayed in May 2024

Generally over-priced hotel for the service provided, definitely short on 5-star standards. Noise level during the weekend. Room's mini fridge doesn't keep anything cool. No coffee-machine in the room (chamber king). Housekeeping forget to replace towels and bathrobes sometimes. The "terrace" is a dead space, falsely advertised.

Great location, walking distance from many attractions. Spacious, modern rooms with luxurious dressing room. Lovely dining options in and around the hotel. Enjoyable Sunday brunch. Friendly, welcoming staff.

Stayed in April 2024

We stayed in Edinburgh only one night coming from London and heading to The Highlands. The hotel was great. Staff was great and friendly. The hotel had amazing decor with great little venues for different feelings.

Stayed in May 2024

This isn't a big deal, but it seemed there were a few things we didn't take advantage of because we didn't know about them until our last day. For instance, the outdoor terrace level. It would be nice to have a little informative brochure or list with all of the amenities upon checking into the room.

Excellent location. Everywhere we wanted to go was within walking distance to the hotel. The size/lay-out of the chamber-style room felt spacious. The gym facility was convenient and well-supplied with everything I needed. There was a yoga mat in our room for our use. The Commons Club bar was classy and elegant with excellent service and drinks. The outdoor terrace level in the hotel was relaxing and provided gorgeous views. The staff was very friendly, personable and helpful. They wrote a personalized "happy birthday" message on one of the smaller mirrors in our room which was a nice touch!

Stayed in May 2024

Nothing we loved our stay!

Everything was clean and comfortable and centrally located within the city. I called ahead to let them know it was our anniversary and the staff set up a nice welcome message with whisky, chocolates, fruit! Would definitely stay again!

Stayed in May 2024