We got emailed an upgrade offer to a studio and in the email it offered us a kitchenette with a microwave which we decided to do so we could feed our young child in the hotel room and get her settled rather than keeping her up to find somewhere to eat. On arrival I confirmed the upgrade we had paid for (extra £30 per night). Our room did not have a microwave or a sink. I went to reception to ask about this and the woman on reception was very dismissive (not Florina) and said we only upgraded to a basic and it did not come with a microwave. When I tried to navigate back to the page the hotel had emailed to show them the offers page just said thanks and all offers wiped. Should have got a screen shot as that was the whole reason we upgraded. When I explained this she said she could give me a bowl and I could use hotel kettle. Not sure how one bowl and a kettle can replace a strong microwave to heat food for a child..... I ended up having to buy baby pouches for my 3 year old that I could heat in hot water using a shallow bowl in bathroom sink.... it also meant we couldn't eat anything we bought so had to order room service two nights as our daughter needed to sleep..... for some reason the curry is only on the menu for room service after 11pm... The lighting in the room is around the edges and is either full on bright or dim and difficult to see which we had to use when our child had gone to bed. There are redevelopment/upgrades taking place to the hotel, unfortunately these were being done in the rooms adjacent to ours so while they were very pleasant builders and fitters it was always a noisy wakeup as they came to get started on the wardrobes of the room next door. For the reasons of you dont get what you actually pay for I would not choose to book this venue again and go back to the Riu which is right next door.

Excellent staff on reception Florina was brilliant with our daughter and did everything she could to make our stay pleasant and was very friendly and welcoming and professional, excellent Nice breakfast selection and minimal.wait in queues for tables and food. Good separate dishes for people like me with severe allergies to stop cross contamination

Stayed in May 2024

For what we wanted, there was nothing to dislike.

The location for our Pullman trip from Victoria was ideal. The room was spacious and comfortable. As we were out most of the time, liked the idea of forgoing the servicing of the room in exchange for a gift.

Stayed in May 2024

Digital key great idea but can’t use lifts without physical key card so a bit pointless.

Room was lovely and clean and well appointed. Huge comfy bed! Great location with top transports links.

Stayed in May 2024

Corridors were not very clean, dust under the bed, after room service not everything was clean.

Spacy room, silent AC, good location. Nice neibourghood with lot of restaurants around the hotel. Close to Victoria station and underground.

Stayed in May 2024

Lovely helpful staff, comfortable bed, very clean.

Stayed in May 2024

AC did not work and had to move in the middle of the night.

Location, close to train station.

Stayed in May 2024

Everything was amazing.

Modern, digital, clean, great location and walkable to all major attractions.

Stayed in May 2024

The air freshener used in the lobby was bothersome

The people were very helpful and nice

Stayed in May 2024

Great location. Room was nicely decorated, clean and spacious for central London. Staff were pleasant and check-in/ check out experience was smooth.

Stayed in April 2024

The only thing that I would mention as a negative, was that the furniture seemed dated and quite worn - it was clean but overall look of the room could have been better.

Everything was really nice, the room was very quiet, tidy and the beds were very comfortable. the location of the hotel was very convenient. the breakfast was really good, tasty and not at all crowded - well managed. overall, I was very satisfied with my stay, if I come back to London, it is very highly possible that I will stay here again.

Stayed in May 2024

Bathroom fittings not the best - glass sink got very dirty and marked with water - we opted for non cleaning due to the eco promotion.

Location, room

Stayed in May 2024

Clean, comfortable hotel, seconds away from Victoria station. Very nice bar food.

Stayed in May 2024

Great location.

Stayed in May 2024

Breakfast was overpriced at £20 - £25 per person dependent on whether you booked it on arrival or at the restaurant in the morning, therefore we went to a local bar for breakfast at half the price of the hotel. The tea and coffee supplies in the room were limited with only 2 sachets of milk in our room on arrival. Housekeeping was slow in providing further milk when requested, (one of the times we never received any more at all). We requested wine glasses which only arrived 3 hours later following a 2nd request. This is why I have scored the hotel at a 7 rather than more especially considering the cost of the stay.

Hotel was in a great location with lots of restaurants and bars in the local area. Hotel was clean & comfortable. We liked the eco option of opting out of the room cleaning for a gift for which we received a bottle of wine.

Stayed in May 2024

The staff were super friendly

Stayed in May 2024

Perfect location - Victoria train & tube station! Very good breakfast! Clean room, well equipped!

Stayed in May 2024

Breakfast very expensive, digital key on app didn’t work

Comfy bed, quiet room, room had everything I needed

Stayed in May 2024

One of the reception staff a bit brusque and not very helpful about a payment problem. However, others were kinder. Room could do with a bit of maintenance- bedside light control not working.

Easy access to Victoria train station and theatre.

Stayed in May 2024

We could not order pizza from the restaurant during dinner time; we had to eat in the lobby in order to have pizza.Not a comfortable place to eat with people coming and going. the Dining Room was very loud ; no sound absorbers so it was unpleasant to eat an expensive dinner because we could not hear each other.

Excellent location, clean and comfortable rooms except that there was a small area in front of the bathroom with wet carpet. Staff was very helpful and prepared a boxed breakfast for us on a day that we had to leave early for a day trip to Liverpool. However, they gave us yogurt with out a spoon and no juice to drink.

Stayed in May 2024

Nothing comes to mind!

Clean and stylish

Stayed in April 2024

We arrived around noon and were told our room is not ready yet. However, if we add 20 pounds, the room will miraculously be immediately available (we chose not to but found it a bit devious). We booked a room with two single beds and got a room with one twin bed. We left our luggage at the storage room and when we asked for it the concierge gave us someone else's luggage and asked us to come identify our own suitcase. These are all small things but I expect more from a hotel at this level.

The hotel fitted our needs. The room is spacious and clean. Excellent amenities. The location is good. A practical and safe choice which was exactly what we were looking for.

Stayed in April 2024

The AC was pretty awful and made it difficult to sleep until requesting a fan. Without the fan I would have looked for a different hotel.

The property was very clean and the staff were friendly. Location was pretty good.

Stayed in May 2024

When another room closed windows it shook our room and made a loud sound. Shower sprayed the floor a bit, need better door or curtain instead.

Lots of choice and enjoyed

Stayed in May 2024

I had requested late check out and I clearly had a do not disturb on as I wanted to do some work. Unfortunately there was a lady who kept knocking on my door asking why I had not checked out and when I was checking out. I just found this annoying and honestly the system should be telling her who had booked a late check out than knocking on my door where I had clearly indicated I didn't want to be disturbed. Worse late check out is a paid service

Breakfast ok but need to be more varied Was a bitt confusing with the set up of cereals as there were two sections in different location The fruits at breakfast were lovely and fresh and the variety of them was also appealing

Stayed in May 2024