Castle Garth, Newcastle upon Tyne, NE1 1RQ, United Kingdom
#28 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3833 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.2
Facilities
8.4
Staff
8.7
Value for money
8.1
Free WiFi
7.9
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End of dialog contentReviewed: 29 May 2024
Perry
United Kingdomits was a lovely place to stay very clean but a lil expensive for the mini bar in your room and not much of a 24hr food menu other than that it was beautiful and would stay there again
Stayed in May 2024
Reviewed: 28 May 2024
Sandra
United Kingdomexcellent welcome. lovely staff super room good service
Stayed in May 2024
Reviewed: 27 May 2024
Janet
United KingdomThe safe wasn’t working,there is a broken window panel on the outside sash window. We think for a hotel at your high level you could have complimentary water and nibbles.
Room was fine. Breakfast was excellent and staff were fantastic.
Stayed in May 2024
Reviewed: 27 May 2024
Derek
United Kingdomroom and location
Stayed in May 2024
Reviewed: 27 May 2024
Tracey
United KingdomThe lifts need improvement
Stayed in May 2024
Reviewed: 26 May 2024
Lisa
United KingdomGood location helpful staff clean comfortable.
Stayed in May 2024
Reviewed: 25 May 2024
Cliff
United KingdomNot enough staff during busy periods at reception and the bars
Staff were great friendly and helpful
Stayed in May 2024
Reviewed: 24 May 2024
Norman
United KingdomToilet was a bit of a hit or a miss when flushing
Handy for local bars and restaurants and nice breakfast in the morning the room was comfortable with good facilities and a well stocked mini bar
Stayed in May 2024
Reviewed: 24 May 2024
Charles
United KingdomBreakfast service rather slow and the coffee was not good, completely tasteless don't think there had been any coffee beans near it
Stayed in May 2024
Reviewed: 24 May 2024
Jan
United KingdomRoom was disappointing- tired, dark and noisy from the heating system outside our window(?). Sink in bathroom was chipped, cracked floor tiles and horrible cheap toilet paper.
Great location
Stayed in May 2024
Reviewed: 23 May 2024
Brigg
United KingdomLift not working (getting stuck and going to wrong floor) kitchen noise, train noise. Reception staff abrupt
Breakfast and restaurant staff were excellent. Room was clean and comfortable
Stayed in May 2024
Reviewed: 23 May 2024
Louise
United KingdomThe unfriendly guy at the door by the lifts this morning Very dismissive and didn’t engage in any conversation and totally blanked when we left and said Thankyou Such a shame as being the face of the hotel when you arrive Apart from that perfect
Clean comfortable and great location
Stayed in May 2024
Reviewed: 23 May 2024
Sylvia
United KingdomThought there was dressing gowns and slippers.
Location, layout of apartments, good that there is 2 bedroom apartments as travelling with friends. Kitchen and mini bar in fridge.
Stayed in May 2024
Reviewed: 23 May 2024
Cheryl
United KingdomN/A
Spacious quiet room. Early check in Great location
Stayed in May 2024
Reviewed: 21 May 2024
Bessford
United KingdomHaving to only book in at 3pm with no exceptions even though arrived earlier and noted in booking. When did go back 3pm stuck in queue Lifts not working
Location close to city centre Breakfast good value
Stayed in May 2024
Reviewed: 20 May 2024
Wei
United KingdomThe toilet seat in my room was slightly broken which made it slightly odd to use.
Hotel was well-located, close to the train station. The local area is also flush with great historic pubs. The staff were lovely and very accommodating, I would return for sure.
Stayed in May 2024
Reviewed: 20 May 2024
Paul
United KingdomPubic toilets
Location
Stayed in May 2024
Reviewed: 18 May 2024
David
United StatesKind of noisy street noise on Friday night but that was not the hotel’s fault.
Very nice location close to the river and restaurants and next door to the New Castle Castle- everything in walking distance. Enjoyed a fantastic breakfast buffet
Stayed in May 2024
Reviewed: 18 May 2024
Carole
United KingdomLocation was fantastic close to everything staff very friendly couldn’t think of one negative really enjoyed our stey
Stayed in April 2024
Reviewed: 14 May 2024
Richard
United KingdomHotel excellent and location, but spoilt by rubbish on the steps and walkway leading down to the quayside. Nothing to do with the hotel itself.
Very friendly, professional and helpful staff. Great breakfast choice.
Stayed in May 2024
Reviewed: 14 May 2024
Kim
United KingdomBreakfast was average. Couldn't get a drink after the show as only 1 barman on duty who couldn't cope with all the people in the bar.
Location is excellent, room was clean and comfortable.
Stayed in May 2024
Reviewed: 14 May 2024
Anna
ItalyBreakfast
Stayed in May 2024
Reviewed: 14 May 2024
Barbara
United KingdomGreat location. Stylish hotel. Nice room. Great staff
Stayed in May 2024
Reviewed: 13 May 2024
Stephen
United KingdomMattress was really hard and uncomfortable
Lovely place
Stayed in May 2024
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