Needs blackout curtains in room

Bed was comfy breakfast very good

Stayed in May 2024

N/A

The room Wed booked wasn’t available so we were given adjoining rooms instead. Breakfast was excellent. Staff were very polite and helpful.

Stayed in May 2024

Decor a bit dusty and cluttered, stair carpet needed a good vacuum, and the kettle in our twin room was on the floor because the extension cable was too short. Not very safe, silly really as it could be easily sorted. To make room for the kettle the TV could be on a wall bracket.

Central location, roomy historic old hotel, free live folk music in the bar some evenings, friendly helpful staff.

Stayed in May 2024

Minor Gripe with the Tv remote not working.

The room appeared to have been recently refurbished with new carpets ,shower and furniture which was welcome,overall appearance of the hotel seemed a lot cleaner compared with my last visit.

Stayed in April 2024

We have stayed at the Union at least 6 times now and always been satisfied with the the service and staff. Always feel welcome and nothing is to much trouble. We love that each of the rooms we have stayed in have art works by different artists.

Stayed in February 2024

Nothing not to like

Its a very nice hotel and the room i had was great with nice view of st michaels mount

Stayed in February 2024

Made me breakfast the night before I had an early start

Staff are great, super friendly

Stayed in November 2023

having a lift would have been a lot better but the age of the hotel unfortunately dose not allow for one

We booked breakfast which was excellent and also had two evening meals while staying which was also excellent.

Stayed in November 2023

Amazing history about the death of Nelson CT

Stayed in October 2023

The Shower fitting was old and did not work properly with the result that it was impossible to get a decent shower. The bathroom was big enough to have an up to date shower cubicle installed while leaving the existing bath as is.

Stayed in September 2023

The people and room were lovely. Breakfast was OK.

Stayed in September 2023

The bath and shower arrangements were sub-standard. Lots of stairs to climb. The property is past its best but could be incredible with some TLC. We were there in a relatively warm, humid period. In room air on would have improved the experience.

Lots of character and history. Great view from the room. Excellent breakfast and lovely staff. Great location within east walking distance of all amenities including train and bus station, pubs, restaurants, parking and shops. Opening window in the room made a big difference.

Stayed in October 2023

The hotel is characterful with plenty of faded elegance but accordingly is quite tired. Our room was large but the beds were past their best.

Central location is great for all local amenities. Staff were very good and the breakfast excellent. Onsite parking was very convenient for a town centre hotel.

Stayed in September 2023

Read above

The staff were amazing, so accommodating and helpful. The building is beautiful but run down and thread bare in places. Even so the staff keep it clean. The owners need to replace the main hallway carpet or see if the hardwood under can be refinished. Wifi is sporadic and weak.

Stayed in September 2023

Location - excellent

Stayed in August 2023

As above

The room was not very clean and it was quite dated, curtains wouldn't close on both windows, they were stuck on the rails, one of the wall lights didn't work above the bed, also I would have expected a bath for the price of the room. Breakfast was quite basic. Assistance to help me with my luggage to the top floor would have been nice. However, the staff were very friendly and helpful, good parking facilities, very central location and the views from my room were stunning.

Stayed in September 2023

Chef was on holiday so there was no lunch or dinner available.

Location was great for walking around Penzance and car park was convenient.Breakfast was generous and quick and served in a lovely room. Bedroom was a little small but the bathroom was large with a big tub. Staff were very friendly and chatty.

Stayed in September 2023

Breakfast not the best.

Location was great staff were nice and loved the bar.

Stayed in September 2023

The TV was on the small side, though it functioned well. The shower was in the bath and I prefer a separate shower. It was an electric shower, not in itself bad, but I could not get it to give water at a constant temperature. It cycled between too cold to too hot and back again. I had to time when I stood under the shower and when I stood back. I liked the hotel, but it's tired and needs a major refit and decoration.

Clean, friendly and helpful staff. Extraordinary comfortable lounge and Waterloo Room with wonderful paintings in both. Good beer.

Stayed in September 2023

Nothing

People History Location

Stayed in September 2023

Nothing

Location, it’s history

Stayed in September 2023

Dated furniture/furnishings.

Friendly staff, good service, large room, convenient location, parking available.

Stayed in September 2023

Shower in the room, but bath ok.

Breakfast served in a very stylish historic room plus good food

Stayed in September 2023

Bedrooms looking a bit dated could do with an update

Convenient for town Good breakfast

Stayed in September 2023