Two weak points: bathroom and other guests. Bathroom door handle comes on and off. Seat on the loo falls apart. Toilet paper has no easy access if you're doing your number 2. A few rough looking people around rather annoying then harmful. Carpet could be replaced sooner or later

Close to Newcastle centre - about 20 minutes on foot. Room was comfortable enough. Fresh beddings, towel. Well equipped room. Staff was very polite, helpful. Small car park had lots of spaces. Despite the bad points i listed (see below) it was okay for a short stay and i'd probably use them again

Stayed in May 2024

Couldn't get television to work

Breakfast was good value

Stayed in May 2024

Tired decor, noisy from other rooms due to thin walls and noisy floors. Shower needed repairing.

Convenient location, easy to find, decent price

Stayed in May 2024

It leaves plenty to be desired but for the price you really can’t complain. A single night whilst away for work was fine but I don’t think the wife would appreciate it for a getaway!

It was very cheap. The staff were pleasant. The bedding and towel were nice and clean. Unexpectedly a cooked breakfast was included in my rate. I just went for a coffee but was presented with a full English whether I wanted it or not!

Stayed in May 2024

Bed was a little uncomfortable

Price

Stayed in May 2024

Been there before-no suprises.

Stayed in April 2024

Room was a little tired, double bed was very small, only a 4' (although there was a single bed too), definitely needs redecoration but obviously you'd have to pay more then.p

Good value, breakfast was good.

Stayed in May 2024

No lift for our pram, small stains on the bed sheets. Bathroom didn't feel completely clean.

Close enough to Gateshead metro and Saltwell Park. Little to no noise at night.

Stayed in May 2024

Not suitable for disabled, very unkept and not asked what you would like for breakfast just automatically cooked it for you, no good when your vegetarian

Easy to find

Stayed in May 2024

See above.

This is supposed to be a 3 star hotel and the pictures certainly looked it. Definitely didn't match what the pictures portrayed but maybe I didn't meet the tier as I only paid £18 for a last minute room in which I arrived for 2300 and left by 1100. I think they need to review the atar rating system and have it updated to a 1 or 1.5 (maybe 2 at a push). Also, they need to add toilet roll to the large toilet upstairs near room 29 and maybe fix the cieling light in room 29. The brown wires could be seen. Other than that, for £18 it was acceptable.

Stayed in April 2024

No extra towels, shower curtain didn’t touch floor in en suite wet room

For £40 couldn’t grumble about a bed and some beet for 2. Only 1 pillow though but made do by folding a towel

Stayed in April 2024

You can hear some noise from outside (Traffic and ambulances) The bathroom and the main facilities need some maintenance ( i.e loose shower panel, difficult/tight to get the key on the lock, you need to fully turn over the tap on the bathroom to get hot water and you will spill the water all over, the facilities are old fashioned) Don't check the expiring date on the dairy products.

Affordable price. Good location. The bedroom was clean and comfy bed. Friendly chef at breakfast. Near a very nice church/coffee shop ( recommended to stop by)

Stayed in April 2024

This hotel was ok. Staff more interested in the phone than checking you in.. could do with abit of TLC in some areas

Stayed in March 2024

The property is very dated and does need some TLC, however was fine for just needing a bed for the night. Served it’s purpose well.

Location was excellent for getting to Utilita arena, 20 minute walk. Beds were very comfortable so slept well.

Stayed in March 2024

No toilet in room

Stayed in February 2024

WiFi was not working in the room and therefore smart TV was useless. Window was broken so could hear all the outside noise

Comfortable bed, tasty breakfast

Stayed in January 2024

- Toilets/showers need more maintenance, some stuff was broken - Some showers had issues with hot water, it was lukewarm

- Staff is very nice - Reception works 24/7 - Sink in the room - Good wifi - Pretty clean

Stayed in February 2024

No shower. Warm water just dribbled through the shower hose. One of the radiators did not work. Called the housekeeper, he came, said it might take a few 20 minutes … but we ended up sleeping in coldness.

Free parking. Close to Newcastle. We had the family room—spacious, nice

Stayed in February 2024

Window was broken, didn't close. Breakfast was poor.

Parking was easy. Wifi was good.

Stayed in February 2024

I did not paid big money. But for a one night stay What ı except from a hotel is a clean room and quiet environment to sleep. The hotel was not cleaned properly.

Staff were really polite. Location also good.

Stayed in January 2024

Although it says soundproof, You can hear everything, what happens all over the hotel, how couple chatting at the next room, although they were not loud. Woke up as they used sink in the morning and noise was awful, tried to get asleep again, but cleaners started hoovering, and it sounded, like it was on our room. Everything, apart from bed, sqweaks or makes other noises. Also from 2 showers on the floor, 1 was out of order, the other one has no even door and You can't set up normal water temperature, it's just cold or boiling hot

Bed was comfy and blackout curtains allowed to have some rest after travel

Stayed in January 2024

The hotel is out of the way if walking from Newcastle

Double room was spacious

Stayed in December 2023

Good location 10 mins from town

Stayed in December 2023

Standard of the decor.

Stayed in December 2023