Had to change room due to heating thermostat broken so no adequate heating Second room toilet seat broken and extract fan not working.

Decor, bar area, comfy beds.

Stayed in April 2024

There was what looked like damp on the shower ceiling, but didn't cause us any issues. No one knew how to get the electric car charger to work , luckily it wasn't essential for us, but would have been handy.

Convenient for motorway access , friendly, helpful staff. Decent breakfast and nice rooms.

Stayed in April 2024

We booked a table for dinner and the food was superb just rounded off a lovely trip

Stayed in April 2024

Location

Stayed in April 2024

Information about breakfast not clear. No selection of teas provided either in rooms or at breakfast unlike most hotels of similar standard.

Very friendly staff. On site restaurant with decently priced menu.

Stayed in April 2024

Nothing

Friendly staff on reception. Room warm and comfortable with plenty of tea/ coffee etc

Stayed in April 2024

only had toast & coffee/orange juice for breakfast but still was £12.95

very pleasant helpful staff, evening meal was very good( Fajitas), room was very good.

Stayed in April 2024

Weekend break away, would like to have had breakfast included in one night stay. Felt the breakfast was too much money, so decided to have breakfast elsewhere. Food in restaurant in the evening was good, but again felt it was expensive.

The free upgraded room was brilliant. Nice and clean as well.

Stayed in April 2024

Nothing.

Staff were very helpful and cheerful.

Stayed in April 2024

The heating in our room wasn’t working.

Easy to get around. And good having a restaurant on site.

Stayed in April 2024

Nice room and the decking would have been great in better weather

Stayed in March 2024

There was confetti and part of a sweet wrapper under the futon (I folded it away to make space for the ironing board) and a piece of biscuit or something crumbly under the plug in heater so the cleaner could have made sure to clean under things that guests might move. The rest of the room was spotless so it was a little disappointing and undermined the otherwise high standards. We borrowed an iron and it had stuff burnt on so it set off the fire alarm as it heated up. Thankfully we were the only ones in the family block so nobody had to evacuate but if it had been busier there could have been some upset families. This was rectified quite quickly - someone came to turn the alarm off and they replaced the iron. They even gave us our breakfast for free to compensate so we were happy with the resolution. We sat down to eat dinner near the start of service, around 5:30 or 6 I think. Service was great at the beginning but slowed as they got busier at the bar. Maybe it was busier than usual so they were caught off guard and didn’t have enough staff but they could have done with one or two more as we waited a while for our bill and ended up going to the bar without it to pay - would have been happy to do so to start with if the waiting staff had told us it could take a little while. Even being busy, however, all staff were happy, approachable and helpful.

They have a “family block” which is a separate building slightly apart from the main hotel. This is good because you couldn’t hear any people outside in the smoking area or anyone coming/going when you’re trying get a baby to sleep when most people are just going for dinner. The room was clean and we felt comfortable allowing our baby to crawl on the carpet. They also put out a cot (as we requested) with flat sheets on the mattress of the cot and two knitted blankets. We brought our own bedding to help the baby sleep with familiar scents around but I thought it was a nice touch. The heating had also been put on ahead of our arrival (wall mounted electric heaters - not central heating or an automatic thermostat so someone made a partial effort to warm the room). The bathroom was a good size and had a shower above a bath so if you need to bathe kids you can - a lot of hotels just have showers nowadays so this was nice. We ate dinner at the restaurant and I had a very nice fish and chips and my partner had the mixed grill. He said you could taste the gas from the grill on the meat a bit, but he still almost all of it so it wasn’t bad! They have high chairs with straps in for the baby and very polite waiting staff. This hotel is on the outskirts of my hometown and finding reasonably priced accommodation for visiting family regularly is difficult without compromising on cleanliness or safety. I would happily make Twin Oaks my regular hotel for future visits and am disappointed that I hadn’t tried it sooner.

Stayed in March 2024

Staff are friendly and helpful, and accommodation is clean and comfortable.

Stayed in March 2024

Mattress was a bit thin & room quite tired Food quite overpriced for what you get

nice location, good value for money room

Stayed in January 2024

toaster is complicated

The suite was fantastic, very clean and huge just perfect!! it has been modernised in the bar area and there is some great settees which is perfect. all staff very welcoming and friendly and great bar service.

Stayed in March 2024

Breakfast was confusing, wasn’t sure what was on offer.

Was upgraded to a suite, very comfortable

Stayed in March 2024

n/a

Value for money place when visiting Chesterfield attractions like Hardwick Hall & Chatsworth House. We had evening dinner and all the dishes were really good.

Stayed in March 2024

Nothing not to like

Great location, lots of parking, nice room

Stayed in March 2024

Restaurant prices more expensive than I expected. Would've preferred breakfast finish time to be later.

Great location, great price, lovely and welcoming staff, comfortable room, spacious suite, and lovely big bed.. Decent amount of parking too.

Stayed in February 2024

Not much not to like,couple of minor issues not enough and coffee and sugar and only one shower gel and there was two of us,with us only staying one night didn’t bother to take any

Our suite was lovely,own decking area,it’s lovely and roomy,the meal was lovely at night and also breakfast the portions are very big so felt bad as couldn’t eat it all on a whole lovely place

Stayed in March 2024

Wifi connexion was poor, tunig the heating was tricky, maybe I missed something.

Nice suite, good value for the price. Confortable bed.

Stayed in February 2024

Staff were very welcoming and nothing was too much trouble. Excellent location. V clean and comfortable rooms.

Stayed in March 2024

Nothing

The hotel is on a great location for the Derbyshire countryside. The had a suite which was lovely, spotlessly clean and lovely & warm. The staff were friendly and nothing was too much trouble.

Stayed in February 2024

The bed was like rock. The worst nights sleep ever had in years. My hip still hurts 3 days later. Really really poor mattress. Shame as rest of room was nice. However this would definitely stop us returning.

Very clean and staff lovely

Stayed in February 2024