Room decor tired and needs updating.

Friendly staff.

Stayed in May 2024

The sink was blocked in the bathroom so we had to use the bath tap for water to wash our face and brush our teeth. In the morning, the light would shine through the edge of the blinds at the windows which is only an issue if you are a light sleeper and wake up easily to the light.

I enjoyed the location of the hotel as it is situated by the Pier and my room had a stunning view of the park. It was a very comfortable sleep and the Family room was incredibly spacious.

Stayed in April 2024

Room was comfortable and clean. Plenty of space and tea and coffee making facilities in room. Restaurant downstairs

Stayed in May 2024

It's situated close to a road that had boy racers in loud cars late on, could do with curtains as well as roller blinds.

The Staff are really friendly and helpful.

Stayed in May 2024

Breakfast

Stayed in April 2024

Single ply toilet paper is penny pinching

Nice staff, comfortable bed and decent food

Stayed in May 2024

There was rubbish still left in the room but once again Lesley was grate she come straight over and removed it with in 2 minutes

Breakfast and dinner was really nice staff was really grate

Stayed in May 2024

Have stayed here twice before and had no complaints. Only thing that let us down this time was how uncomfortable the bed was, we could literally feel the springs in the mattress.

Great hotel in perfect location. Shame the bar wasn't fully finished and open but sure it will be next time. Lady on check in was so friendly and welcoming, then again thisndame the following morning when served our breakfast. Room was clean and overlooked the park. Breakfast was superb, freshly cooked and extra toast given no problem. Car parking is secure overnight and free, as long as you put in reg at check in.

Stayed in May 2024

Staff tried to do their best but there was no training when asked questions we got I’m not sure or we were given an incorrect answers but they were so friendly

Breakfast good large selection evening meal well cooked room large clean with a view over the sea or the park

Stayed in May 2024

Bath was too small

Close to the beach

Stayed in May 2024

We took my elderly parents to visit our Aunt. The hotel has not got a lift so we found this really difficult for my Dad especially, he struggled unfortunately so for that reason we won’t be staying at this hotel again.

Lovely hotel in great location. Clean room and staff were friendly.

Stayed in April 2024

Bed slightly hard for us.. Rom decor different to pics on website Reception not pleasant when you came in and out of the building throughout our stay only on check in or check out

Stayed in May 2024

Unfortunately, we were right next to the kitchen fans which were off through the night but came on at 7am and woke us up.

Attending a family party nearby, perfect location. Staff so very helpful and friendly. Breakfast wasn’t included and we paid separately and it was great value for money.

Stayed in April 2024

A bit of refurbishment going on but didn’t affect our stay

Excellent Location

Stayed in April 2024

Intermittent heating and hot water

Position Comfortable

Stayed in April 2024

Fantastic location

Very central, clean and good value for money

Stayed in April 2024

Bed 4 ft too small for double room

Staff location

Stayed in April 2024

Took £100 off credit card for damage to room waiver

Pleasant clean good breakfast

Stayed in April 2024

There was some work taking place whilst we were there but it was Easter break so nobody was working during the time we were there. Towels in the bathroom were not changed daily, (we were there a week), and the room wasnt swept daily. The weather was very wet at that time so we obviously had sandy muddy shoes almost daily. Once mentioned the floor was swept immediately.

the room was spacious and the bed was comfortable. I requested a walk in shower and it was in a very large sized bathroom in the annex part of the hotel. It was perfect for what we needed which was an hotel by the sea front to visit family. We were out during most of the days we were there, so didnt need anything more than what we got. The breakfasts were great and the staff were very polite and accomodating.

Stayed in April 2024

The room I had was tatty and needed work. The price can only reflect the location, it didn’t feel worth it to me for the room.

The location is great

Stayed in April 2024

Mattress was a bit thin and springs were very noisy.

Breakfast was extremely good.

Stayed in April 2024

Location

Stayed in April 2024

Unfortunately, there is no lift, making it very difficult for me to carry my luggage upstairs. As a senior solo traveller, this was a challenge. I stayed four nights and whilst I understand that Easter is a busy time, the breakfasts weren't the best with some items being unavailable. A workman repairing floorboards using noisy electric tools in the dining area during breakfast time was perhaps not ideal, although the refurbishment is looking good.

The staff were lovely. The room was fine. The hotel is undergoing maintenance work, so the room needed some paintwork finished. The location was perfect. Near the seaside and attractions.

Stayed in April 2024

Beds were creaky, although they had good bedding. Hotel rooms need upgrade. Staines on ceilings.

Location, staff, food and clean.

Stayed in March 2024