A little too dog friendly for our liking, also the room does require some attention around the decor and a couple of items need in house maintenance.

Central location, everywhere was easily accessible by foot.

Stayed in May 2024

The showers in the rooms are awful. They are so old, and there was a notice that said, sometimes if the water runs cold you have to turn it off and wait, then switch it on again! This is ridiculous when you are standing in a bath, soaking wet and having to wait for the water to get hot again. Not good. The mattresses in our rooms were not that comfortable, particularly room 9. There was no parking available at the site. They have very limited spaces, and it is very small. I had to park in a public car park around the corner, so my car wasn’t in view. I was told that most people who stay there have to park in the public car park. There was no charge for this, it was just inconvenient having to carry luggage back to the hotel. Also the radiators didn’t work, but there was a small fan heater in the rooms, so we had to use these for any heat. I don’t think it was worth the money charged.

The hotel room size was excellent. It was very clean. The location is perfect. The breakfast was lovely and the restaurant is great. The staff are lovely too. The food was wonderful.

Stayed in May 2024

A wall light in the bedroom had a bulb which didn't work.

Very comfortable Superior room & bed. Enormous choice for Breakfast, all very nicely cooked & presented. Charming staff.

Stayed in May 2024

Limited parking

Location

Stayed in May 2024

The toilet was very close to the bath and the wall in room 8

The location, the staff, the atmosphere of the whole place

Stayed in May 2024

People outside in early hours.

Staff friendly and food was very good. Room comfortable. Fabulous location.

Stayed in April 2024

It would have been nice to be able to have more than a quick drink at the bar when we returned but it closed at 11.

We chose not to eat breakfast in the hotel but the location was so central it was easy to find somewhere for a coffee etc. The hotel was very handy for the cathedral, Oliver Cromwell’s house, the river and the railway station.

Stayed in April 2024

Perhaps a little too "no frills" for the price. Fortunately only there for a night so didn't need to buy toiletries beyond the basic hand wash provided.

Clean, comfortable. Good breakfast. Friendly staff. Good location in centre of town

Stayed in April 2024

I think the lack of lift was a minor problem My parents are elderly and mobility is an issue When they booked they didn’t see that the Hotel didn’t have a lift Additionally we did have a drink in the bar but all the lower height tables were reserved The bar stools and tables were just too high for them to sit on or even get on to sit

I liked the food choice and the friendliness of the staff. That was excellent The Hotel is extremely well placed in the Town of Ely. I loved it and I really enjoyed my first visit to Ely We all loved it. Thank you all

Stayed in April 2024

The bathroom was a bit outdated but functional. The rooms were quite warm and it was only April so I can imagine it’s quite hot without air con

It was a spacious room and the beds were sooo comfy, I had a great nights sleep

Stayed in April 2024

Only drawback was a loud humming possibly which I found intrusive at night.

Room was comfortable and spacious. Staff were friendly and helpful. There was a great range of food at breakfast. Location was perfect for us as we were attending an event at the Cathedral.

Stayed in April 2024

A light over the bathroom mirror to help with shaving and putting on makeup would be a good idea.

We had a thoroughly enjoyable stay. The food was excellent and very reasonably priced. The staff were so helpful and friendly without being intrusive. We would not hesitate to book a further stay.

Stayed in April 2024

2 very long staircases up to room, although I was getting used to them after 2 nights. No lift.

Excellent service. A nice room with simple, easy to use light switches, unlike some other hotels I've been in lately! Friendly bar staff. Great breakfast on the Saturday, although I hadn't booked in for one.

Stayed in April 2024

Parking at this hotel is always a lottery, and spaces are awkward for a bigger car. The bar area of the hotel gets very busy, particularly at weekends. Food ind drink is not great, but reasonable quality and price. Rooms are sometimes a little cramped and tired.

The hotel has no lift, our room was on the top floor. However, that meant it was very quiet. The room itself was adequate in size. The shower-in-bath was a little antinquated, but worked fine. English breakfast was really good, served by pleasant, helpful staff - Well cooked and presented. In the evening we had some drinks close to the bar, which was noisy but people all behaved well.

Stayed in March 2024

Female manager was quite rude

Nice location

Stayed in March 2024

The weather, cant really say there was anything i didn't like.

We loved the location of the hotel and the staff were great. The room was super comfy aswell.

Stayed in April 2024

No lift. Decor was a bit tired and faded.

Staff very helpful and changed our room to one on the ground floor as my husband could not mange the stairs. Lunch was very tasty and available as soon as we arrived. Very happy to have the opportunity to drink Greene King again!

Stayed in March 2024

Bed a little uncomfortable and would have preferred a storage facility for clothing i.e a unit with drawers.

Central location. Good food. Good service. Friendly staff.

Stayed in March 2024

A settee or comfortabe chairs in the room would have been good

Location

Stayed in March 2024

Needed to be early for parking spot on site

Location and helpful staff

Stayed in March 2024

Very nice friendly little inn

Stayed in March 2024

Difficult if not impossible to open windows for fresh air.

Good all round. Well located for our purposes. Food and drink facilities very good, excellent staff.

Stayed in March 2024

Nothing - our experience was all good.

The hotel was very comfortable and in a great location for exploring Ely. Very helpful and attentive staff and a fabulous very tasty breakfast included. Would highly recommend if you are to explore Ely.

Stayed in March 2024

Room was bit small from previous rooms, we had stayed in, but for price, couldn’t moan, bathroom was bit dated, but clean

Location was great for us, easy access to town, price for double was pretty good, didn’t hear any noise from anywhere, which was great

Stayed in March 2024