Our room was generally good but the bathroom was quirky. It lent itself to having a walkin shower but instead they squeezed in a bath with a shower over the bath. That really didn’t work as the glass shower screen didn’t allow decent access as it could not move inwards beyond the bath handle as it was too long. Consequently when we had a shower there was quite a lot of water on the bathroom floor.

The location and facilities were all very good and the staff were excellent. The food was generally good. Breakfast was excellent but the evening meals were a little uninspiring particularly the main courses.

Stayed in May 2024

I was told I would be upgraded to a standard single room. Whilst this was perfectly adequate it was difficult to understand from what it could have been upgraded. Parking was inadequate and I had to park in the street for £12

Food in the grand café was excellent

Stayed in May 2024

Noting average age of guests. Sofas, easy chairs appeared difficult for some.

Some areas a little tired. Breakfast good. Set menu sufficient and well presented.

Stayed in May 2024

the room is clean but it need renovation. furniture bathroom carpet and windows

Stayed in May 2024

I object to paying parking fees to park in a hotel that I have booked to stay in. Outrageous.

Great location and pleasant staff.

Stayed in May 2024

The aircon didn’t work, we did speak to someone on reception, and was told someone from maintenance would sort it, and then it wasn’t fixed. Asked again, and was told it would be. Hottest day of the year and we had to sleep in a sauna

The location was fantastic

Stayed in May 2024

The seats in the bar lounge were far too low for sitting in and getting up. We found very difficult, and we were young. So the older people were having difficulties.

The outside pool was great, and the bar at night was good.

Stayed in May 2024

I had to pay £24 for parking

Lovely place, elevator very small

Stayed in May 2024

Better quality food

Lots of choice but cooked items seemed a little poor quality

Stayed in May 2024

Loved the Balcony

Stayed in April 2024

Bed and pillows, leading to a disturbed sleep. Towels were worn and a little stained. Pool supposed to be heated, requires revisiting as it was still too cold.

Breakfast was good but not enough fresh fruit. Dinner was also good, only issue was I was informed that it would be in one restaurant to find out it was in another due to bookings and I wasn’t informed so felt a bit confused to where to go. Staff are amazing and very friendly and sociable at all levels. The hotel should be very proud of their staff and the input they provide. Bed a pillows were far too soft for me, which lead to an uncomfortable sleep and neck ache. Amenities are good and coffee excellent. Bar staff very helpful. I would certainly recommend for a short or weekend trip. Toiletries in bathroom lovely.

Stayed in May 2024

Indoors swimming pool full of long hair and unsupervised so teenagers wear running and jumping on top of my head. Outdoors swimming pool cold not heated at all. As well I had to pay £7 per night for an extra fridge which was not working. When I said in reception that it wasn’t working they just apologise but no refund was offered. When I asked for refund they apologised again and refused refunding me.

Clean rooms, nice and helpful staff. Good location.

Stayed in May 2024

There was only one lift and it could only fit 3 people in at a time which was ok but not ideal. The only annoying thing really was that there was only one plug point and it was by the desk and not by the bed.

Lovely hotel and room. Lovely location. Would stay there again.

Stayed in May 2024

The facilites no was to easy to access, the swimming pool was cloud, to people's what have kids I not indicated to stay

The breakfast was amazing

Stayed in May 2024

Shower poor, extractor fan not working. Poor sound insulation. We could hear the person on the room above walking

Nice large room

Stayed in May 2024

Air-conditioning didn't work

Stayed in April 2024

Parking £12 each, too expensive

Breakfast was great

Stayed in May 2024

The room 106 just needs a redecoration as the walls were peeling of paint around the balcony door.

Stayed in April 2024

The lifts are terrible very slow.

Good location nice rooms.

Stayed in March 2024

Nothing

Fab location over looking the sea perfect for a summer vacation with out door pool. We stayed in April so pool was closed but I can imagine it would have a good vibe in summer.

Stayed in April 2024

I felt that the parking charges were excessive for people actually staying in the hotel. I would have liked a bath mat for the bath/shower as I found this very slippery.

We loved the art Deco decor in the reception and dining room, it almost felt like Poirot and Hastings would descend the staircase. The food was absolutely delicious thanks to chef Luis and made so much nicer by the very charming Eduardo who went that extra mile to ensure that we were all comfortable and in particular my 95 year old mother.The rooms were clean and comfortable but the small double was a little cramped having given my mum the large room which had a walk in shower as she would not have managed the shower in a bath. The upstairs corridor was a little tired looking .

Stayed in April 2024

Reception staff member on arrival was serioulsy unhappy and rude. I saw her be the same to a couple ahead of me in the queue as well. Room wasn't comfortable and could do with a decor update.

Location was very good. Breakfast staff we lovely and the shared spaces seemed nice. I didn't get to experience a lot because of the time of year.

Stayed in February 2024

The room was ok decoration wise, carpet looked tired. The Air Con showed a fault and didn't work when we came to use it at bedtime....reported in the morning to reception.

The staff were excellent. Location on the Overcliff stunning. Loved the Art Deco styling . We attended a wedding and the staging of the room through the day was cleverly done.

Stayed in April 2024

The only lift is on the small side, a tad slow at busy times. The pool and deck were being renovated during my visit so I couldn't use that area. It didn't detract from my stay as it was too cold to use any pool and at times there was a chilly wind.

I stayed for a family wedding. great location, a short walk down to the beautiful beach. I loved the Art Deco style. Fabulous shower. Great mattresses and I slept like a log. Very clean. The staff were very friendly and helpful. The food was excellent. I would most definitely stay again.

Stayed in April 2024