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Reviews of The Swan - A Colombo Edition Hotel 5 stars

1 Sandhill Littleport, Ely, CB6 1NT, United Kingdom

#8 of 8 hotels in Ely

Guests' Choice

Review score

Based on 141 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    8.7

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    7.5

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 2 June 2024

    7.0
    Overall it was nice but little overpriced
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Even though we didn’t really need breakfast as leaving early the next morning, the price was expensive without breakfast. Didn’t see before but when we went to bed we found dirty underwear on the floor in the room. There was only decaf coffee and no spoon. Shower was dark - no light.

    The location was beside the river and east to find. Lovely food in the restaurant.

    Stayed in June 2024

  • Reviewed: 15 May 2024

    7.0
    Lovely stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was a bit uncomfortable. Bathroom needs some hooks. Borrowed iron & ironing board which was useless.

    Lovely location, friendly staff. Would return.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Polite staff great food
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast in hotel not up the road in a cafe

    Excellent location

    Stayed in May 2024

  • Reviewed: 11 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night

    It would have been nice to have red wine on offer The walls were a bit too thin and my immediate neighbours a bit noisy

    It was a lovely spacious room right on the river. I had a choice of free drinks: tea, coffee (machine), refrigerated water and white wine

    Stayed in May 2024

  • Reviewed: 8 May 2024

    7.0
    Lovely staff, nice evening food in the pub. Shame about the decor.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Dirty stained carpets. Lumpy sunken bed. Chipped paintwork. Dirty and rusty furniture on the balcony so unable to use.

    Lovely location by the river with river views.

    Stayed in May 2024

  • Reviewed: 8 December 2023

    8.0
    Huge potential to be better. But still enjoyed our stay.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    We arrived at 3.45 but there was no one at the property. It said book in from 3pm and we were unable to get access until 5pm. Had travelled a long way and it was cold and dark. Unable to get through on the phone to anyone. The lighting outside in the car park, leading to the rooms was inadequate… it was PIR lighting and it doesn’t come on soon enough. Was very dark, tricky when you’re a bit older…No breakfast served at the property…

    Lovely room, comfy and warm. Great bed. View from small terrace over the river. Staff kind and helpful. Great food in the restaurant. Hannah was cooking and her steak was excellent!

    Stayed in December 2023

  • Reviewed: 7 December 2023

    7.0
    Ideal location but don’t we would stay there in the future if there is no breakfast.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    told on arrival breakfast not available given a discount card to go to a local Spanish cafe, which as we only had a short time to visit family this was time consuming, and we had to find somewhere near our family. also on the first night when the weather was -2 the heating went off during night and did not come back on until sometime during the day.

    Location fine , comfortable and spacious.

    Stayed in December 2023

  • Reviewed: 30 November 2023

    7.0
    Great room but didn’t feel welcome or safe - rooms are in a separate building at the rear of the pub accessible via a da
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Took far too long to check me in and they took a photocopy of my ID (driving licence - no explanation. I refused at first and was told its policy)

    Large clean room with great views

    Stayed in November 2023

  • Reviewed: 21 November 2023

    8.0
    Only a short stay but would definetly stay again
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    It is a lovely, clean, and quiet room with a small veranda to sit outside. I had a delicious meal in the bar in the evening (Burger and the best chips ever!)

    Stayed in October 2023

  • Reviewed: 13 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    There wasn't facilities for breakfast but we didn't require it so it was no bother to us. There were 3 different styles of cuisine on offer in the pub for an evening meal which was great and the views from our room were stunning. I loved the little touch of the towels made into the shape of swans on the bed and the bathroom was very impressive.

    Stayed in November 2023

  • Reviewed: 9 November 2023

    9.0
    Nice hotel in a good location at a fair price
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No breakfast available on site. Bedroooms in a separate building to reception/bar so you have to walk across the (unlighted) car park.

    Friendly staff, lovely room/view, decent food in bar. Useful location for my trip.

    Stayed in October 2023

  • Reviewed: 5 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Good in the restaurant was not good value for money.

    Room was comfortable, especially the bed.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    7.0
    A pleasant venue
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    There was live entertainment and this was possibly louder than it needed to be. The excessive sound in the room was just a dull thump. Had the volume in the venue been just a little lower it would have been fine. Alternatively advising of the entertainment when I booked would have helped me make a more informed choice. The fire alarm went off twice and a friend had to go into the hall to ask the staff to deal with it. We assumed they simply switched it off. There was a smoke machine in the hall and this seemed to be the reason the alarm was being triggered.

    The location was idyllic, backing on to the river the view was pleasant and the room was comfortable

    Stayed in October 2023

  • Reviewed: 1 November 2023

    8.0
    Lovely location. Had evening meal which was nicely cooked and hot
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Just would have liked breakfast on the premises

    Breakfast not served. Given a voucher 10%off local cafe but we sorted ourselves out as cafe quite a walk.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    7.0
    pleasant helpful staff, but the hotel facilities did not match the 5 stars given on you website
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    see above

    There is no breakfast available. Hence Booking.com's publicity is false and needs attention. We were encouraged to go to a local cafe 15 minutes walk away, which was nice and friendly, but did not open till 9.00

    Stayed in October 2023

  • Reviewed: 12 October 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    As much as it wasn’t dirty the property felt like it could do with a deep clean. Green electrical box outside the rooms was buzzing all the time but thankfully wasn’t able to hear it from my room

    Good location in relation to where I was working. Room looked out onto river which was nice

    Stayed in October 2023

  • Reviewed: 4 October 2023

    7.0
    Comfortable enough
    • Business trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The property didn’t provide breakfast and there was no hair dryer in the room

    The property had lovely views of the river from the room. The chap who was on reception and serving in the bar was really nice

    Stayed in October 2023

  • Reviewed: 28 September 2023

    9.0
    A really unexpected find. Would wholeheartedly recommend and will definitely return.
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night

    Nothing.

    Lovely, immaculately clean room with surprising touches such as the towel arrangement, robes, complimentary wine, water and an Espresso machine. A very nice shower room and a small balcony overlooking the river. The live music was a real treat.

    Stayed in September 2023

  • Reviewed: 26 September 2023

    8.0
    A really good place to stay for a night or so. Clean, comfortable, superb view of river, good value
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Nothing to not like.

    Fab location, very clean and comfortable room good shower Very nice supper in restaurant.

    Stayed in September 2023

  • Reviewed: 20 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Apart from there being no breakfast we were quite happy

    It was very disappointing that breakfast was not available we were looking forward to it. Ap

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    Excellent stay apart from the parking highly recommend this stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Car parking absolutely awe full

    Position close to the river especially with the veranda

    Stayed in September 2023

  • Reviewed: 13 September 2023

    8.0
    Great little hotel, nice pub but still quiet. beautiful surroundings
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    No breakfast offering

    Lovely location with very friendly staff, generous, neat, clean and tidy room and a good meal in the restaurant.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast not included? On vacating no one available, at 7.45 am?

    Stayed in September 2023

  • Reviewed: 12 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was closed for the evening apart from a separate bistro which had a limited menu. Although booking.com said breakfast was available this was not the case which was disappointing .

    Accommodation was clean and comfortable 👌 and the balcony overlooking the river was a bonus.

    Stayed in September 2023

Showing 1 – 25

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