In retrospect, the door at the end of the corridor connecting the stairs closed with an alarming ‘bang’ sound each time someone went through it. Maybe the door closer needs some adjustment in terms of the swing/latch speed. This did not create a problem for us since we were always exhausted in the day from sightseeing and fell asleep deeply at night, otherwise it would have been disturbing. Also the bathtub was a bit slippery and we had to take extra caution when standing up and getting out.

The location is perfect, and the staff were most welcoming and helpful during our stay. The room is spacious with a good view of the street, and the bathroom was satisfactory. Besides, we enjoyed the hotel restaurants and the bar which offered us generous guest discounts.

Stayed in May 2024

The night receptionist on a couple of occasions couldn’t answer basic questions about what time the in-house bar closes etc. Minor complaint.

Excellent apartment in a great location. Very well fitted out with high quality fixtures and all mod cons we needed.

Stayed in May 2024

Location, property and staff.

Stayed in May 2024

It is on a noisy street (Princes Street), but with ear plugs, it was no problem at all!

The staff was super friendly and helpful. The room was beautiful, well-appointed, and comfortable. We enjoyed the tea/coffee in the room, and tea cakes! It was very easy to access the tram to the airport, and right near everything. Would definitely stay again!

Stayed in May 2024

Nothing!

Great location, we were upgraded to an apartment which was beautiful. Staff were so friendly and helpful throughout our stay.

Stayed in May 2024

My wife and I stayed at the Rutland for the final 2 nights of our 8 day vacation that started in London. The apartment we stayed in was a masterpiece of interior design that just made you feel elevated to a very high standard of leisure and comfort.

Stayed in May 2024

Nothing!

The decoration, style of the appartment, high ceilings, location, breakfast.

Stayed in May 2024

Be careful when unloading at the apartment- we were ticketed because we took too long- 5 min to unpack and then head to the handy parking area only a short distance away.

The restaurant right next door is superb!

Stayed in May 2024

Staff was extremely friendly and helpful. Room was excellent Loved the heated floor in the bathroom

Stayed in May 2024

Stairs steep and difficult at times to climb. Windows very difficult to open.

Staff went above and beyond to make our stay special, celebrating my daughters 18th we got a very unexpected upgrade to a beautiful apartment. Uniquely designed, comfortable, modern interior. Stunning accommodation with the only downside being a lack of lift for heavy luggage. If you will struggle with stairs when booking an apartment let the Rutland know so you book ground floor. Otherwise can not fault a truly memorable stay. Thank you !!

Stayed in May 2024

Everything. Superbly appointed two bedroom apartment in a great location with every conceivable extra that you would need and beautifully decorated. Probably much more so than most people is Holmes. Thoroughly recommended.

Stayed in May 2024

N/ A

Fabulous hotel..food is fantastic. Staff are very helpful and attentive. We loved it there .will certainly return for a two night stay next time .we had the disabled room.it was huge .and lovely decorated .great for the west end.. and near the usher hall.

Stayed in May 2024

Beautiful and spacious room, with big windows and a luxurious bathroom. We loved being able to relax here after long days of traveling.

Stayed in May 2024

Nothing at all.

Our second stay with this property. The room was excellent - so clean, and well-appointed. Staff is lovely and helpful. Wouldn’t hesitate to stay here again.

Stayed in May 2024

No mirror in the bathroom?

Lovely big room and good location

Stayed in May 2024

The stairs to the apartment

Location was ideal, ext door to wedding venue.

Stayed in April 2024

Nothing at all

Amazing location! Right on princess street. 10-15 min walk to castle / royal mile. Lots of restaurants around. Beautiful views of the bustling street. Luxurious accomodation.

Stayed in May 2024

Things to be improved: - In the junior suite - number 12 - the blind is so ill fitted and too small. The light streams in and wakes you from about 4:30am. We are shattered today. - The air con, even when turned off, was noisy for us. So again, not a great sleep. - The door slams outside our room. This is the door taking you down the stairs. It would be so simple for them to put some sort of soft closing mechanism on it. It’s really annoying when people go back and forward. - Possibly more annoying - the outer door key they gave us didn’t work. After 10pm they lock the doors. Luckily the night shift guy was on the desk but they said after ten they sometimes wander and do other jobs. It was cold outside and I think they should check those keys work first. - The pillows on the bed just weren’t for us. We both have sore necks today. One was too flat and two together just didn’t work. - The bath wasn’t hot! It was lukewarm. If you want a bath you don’t want to be cold in it after a few minutes. - Exorbitant mini bar drink prices. £28 whisky bottle, £3.75 for one can of coke etc. We would rather have had some posh crisps or chocolate options to purchase but hey ho. Maybe just being picky but at the cost per night this is what we would expect. A beautiful little hotel and room, but not our best night’s sleep, sadly.

Let’s start with the fact that everything is pretty great and we are being picky because of the price point. Location is fab. Room is beautiful and spacious. Nice toiletries, bath, bedroom, views. Free Tunnocks are a nice touch. Roberts radio. GHDs - loved this as saved faff. Reduced parking price for the night through the hotel. Discounts offered at the adjoining bar/restaurant. Also re the staff, the first (American woman) receptionist was lovely. We would come again but would look for an offer.

Stayed in April 2024

Nothing

Fantastic location and the view of the Castle from our room was amazing. Really great room and facilities. I would Definitely love to be back

Stayed in May 2024

The breakfast and the area outside of the room

Location and quality of the room

Stayed in May 2024

Nothing to not like!

First I’d like to commend the staff who went above and beyond to make sure that my family and I had everything we needed. As a disabled guest this attention was really appreciated. The accessible room was exceptionally comfortable with excellent facilities. The bed was a dream.. literally! Really great location. Highly recommend the Rutland!

Stayed in April 2024

Backyard

Comfortable ,convenient

Stayed in April 2024

Lovely staff, room and view. The place haa style. Beautiful surroundings and perfect location.

Stayed in April 2024

N/A - it was perfect

Beautifully clean and well-appointed, excellent location just outside of the touristic centre.

Stayed in April 2024