126 Brook Street, Chester, CH1 3DU, United Kingdom
#10 of 28 B&Bs and Inns in Chester
Guests' ChoiceBased on 2014 hotel reviews
8.7Cleanliness
9.2
Comfort
9.0
Location
9.1
Facilities
8.7
Staff
9.4
Value for money
9.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Sharon
United KingdomThere was nothing I didn't like
Absolutely immaculately clean. Made very welcome by the host Bash. Location great. Fantastic value , and free parking was a bonus . Will definitely be back.
Stayed in May 2024
Reviewed: 26 May 2024
Beth
AustraliaThe bed was a large piece of foam, not a mattress. It was too saggy and even turning and rotating it did not help. We advised the host but he was not able to improve the situation.
It was quiet and well located. The host was welcoming and helpful. There was a free car park on the property that was ideal as we had a hire car.
Stayed in May 2024
Reviewed: 25 May 2024
Elaine
United KingdomThe owner is so helpful.
Stayed in May 2024
Reviewed: 25 May 2024
Ian
United KingdomLocation,dead easy
Stayed in April 2024
Reviewed: 24 May 2024
Lynn
United KingdomElectronic door locking system does not appear to have a do not disturb facility. The cleaner walked into my room without knocking before 10am on my first morning while i was getting dressed . 2nd morning some random guy trying to get into my room at 8am because he forgot where his room was. Something to indicate do not disturb required.
Warm comfortable and welcoming. Great value for money. Just minutes away from the railway station and main town. Very comfortable bed and room nicely set up with all you need including kettle. Very clean and beautifully decorated
Stayed in May 2024
Reviewed: 24 May 2024
Prior
United KingdomCan't think of anything
Everything so perfect will go back
Stayed in May 2024
Reviewed: 23 May 2024
Robert
United KingdomThe bathroom sink was very small.
The reception staff was very polite and showed me to my room and explained all the security features. The bed was very comfortable. The location was excellent. A generous amount of tea and coffee with milk and sugar was provided in the room.
Stayed in May 2024
Reviewed: 21 May 2024
Mike
United KingdomVery clean, great location, well fitted room with comfy bed.
Stayed in May 2024
Reviewed: 20 May 2024
Paul
United KingdomNothing, it was brill, love this place
Everything this place is wonderful, I cannot wait for my next visit
Stayed in May 2024
Reviewed: 20 May 2024
Alan
United KingdomN/A
Excellent welcome and the rooms were spotless, excellent value for money.
Stayed in May 2024
Reviewed: 20 May 2024
Susanne
United KingdomIt was a bit warm in the room ( having hot flushes) would like a fan if possible.
The place was very clean, and Bash who greeted us was lovely, the bed was very comfortable, I had a wonderful nights sleep, will definitely be booking again.
Stayed in May 2024
Reviewed: 19 May 2024
Sarah
United KingdomNothing at all.
Lovely friendly staff they were so welcoming, even when we asked for Pillows late it wasn’t a problem. Room was right size. Rooms very clean and everything you need from coffee making facilities to toiletries. When you arrive the reception area is so warm and Decorated lovely also throughout the guesthouse it smells lovely. Not far from centre. Would definitely stay here again.
Stayed in May 2024
Reviewed: 19 May 2024
Michael
United KingdomNothing very pleased
Very friendly staff very clean and room was a good size. Close to station and 5 minutes to the city centre
Stayed in May 2024
Reviewed: 19 May 2024
Gary
United KingdomVery friendly & clean . Not expensive. Would definitely stay again
Stayed in May 2024
Reviewed: 18 May 2024
John
United KingdomNothing
Spotlessly clean room. Super comfy bed. Have been coming here for the past couple of years never fails to live up to its great standards. Bash is really friendly and helpful. Great value for money with free parking. My favourite hotel in Chester.
Stayed in May 2024
Reviewed: 18 May 2024
Judith
AustraliaThe only problem I had was the pillows were way too thick to sleep on. But on request the owner gave me another thinner pillow.
Well located near the train station. About 20 minutes walk into the city centre. Lovely owners. Very nice room. Very clean and very quiet.
Stayed in May 2024
Reviewed: 18 May 2024
Peter
United KingdomQuiet location
Good no thrills accom, really close to the venue I was at
Stayed in May 2024
Reviewed: 14 May 2024
Lisa
United KingdomOnly a short walk to the city centre and next door to the train station so the location was ideal. Everywhere was spotlessly clean and the bed and pillows were really comfortable. The room was a good size. Plenty of hot water whenever we wanted it. Fresh towels every day during our stay.
Stayed in May 2024
Reviewed: 13 May 2024
Kabir
United KingdomThe pillow was too thick for me personally, it’s better to put thin pillows.
Amazing location and the room was clean and spacious. Best value for money.
Stayed in May 2024
Reviewed: 13 May 2024
Anonymous
United KingdomRather hard pillows.
Great location,couple mins walk from train station Friendly staff. Compact room with tea and coffee making facilities. Rooms 10 to 14 at back of hotel are away from road.
Stayed in May 2024
Reviewed: 13 May 2024
Anne-marie
United KingdomToo hot and no air con or fan so I struggled to sleep.
Clean and staff friendly. No noise and felt like if there was the manager would have dealt with it. Parking available and he let us leave our car there after we left the hotel
Stayed in May 2024
Reviewed: 12 May 2024
David
United KingdomLocation,cleanliness,parking.
Lovely and clean,great location,just a 10 minute walk into town. Free parking was a nice bonus
Stayed in May 2024
Reviewed: 12 May 2024
Matthew
United KingdomGreat location, provided all we needed for a one night stop over
Stayed in May 2024
Reviewed: 11 May 2024
Glyn
United KingdomStaff excellent, very helpful
Stayed in May 2024
Varazze, Italy
Bratislava, Slovakia
Ho Chi Minh City, Vietnam
Parker, USA
Gap, France
Batu Pahat, Malaysia
Leutasch, Austria
San Giorgio Di Mantova, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content