The room was too spacious for so little furniture. Sofa would habe been nice

One of a kind. It is soo lovely! Interior is just ❤️❤️ the bar.. OMG stunning! Even the restrooms are so wonderful! Breakfastroom heartmoving beautiful! Service friendly and breakfast a blast

Stayed in May 2024

Love this hotel, always stay here whilst in Birmingham

Stayed in May 2024

N/A

Love this Hotel. Everything about it is so well considered and of the best quality = incredible value for money!

Stayed in April 2024

Nothing !

Immaculate hotel with polite and cheerful staff. Our room was wonderful - spotless with a huge comfortable bed and lots of room. The bar is beautiful with extremely comfy chairs, courteous and smiley staff. Breakfast was delicious and served in isaacs bar.

Stayed in May 2024

We were so well looked after. Staff were brilliant. It’s nice to know service like this does still exist!

Stayed in May 2024

Pillows were off a poor standard and lumpy however the bed is comfy.

There is car parking a 5 minute walk away. Food in Issacs's is very good had and evening meal and breakfast every day of our stay. Staff are friendly we have stayed before and will stay again. One of my favourite hotels in Birmingham

Stayed in May 2024

Having to book to go into the bar in the evening time ( about 10pm) & the service was extremely slow, no draught beers available as the lines were switched off! We ended up leaving & going elsewhere even though we were staying there .

Lovely hotel , very clean & staff very friendly

Stayed in May 2024

Only one bathrobe in room for two of us, did search cupboards and wardrobe, but only one! Would have liked to open the window a bit wider but understand why it is restricted.

Greeted on arrival with a warm welcome and offer of a cold drink. Room 621 was spotless and just what we wanted. Really comfortable bed. Great shower and toiletries for our use. Great breakfast, large choice. All staff we encountered were polite and welcoming. We only stayed for one night but will be back again.

Stayed in May 2024

True to what a “classic” or “period” hotel may be. The building is beautiful and the staff made the stay, making guests feel special.

Stayed in May 2024

Nothing negative to add!

One of the best hotels I’ve stayed in. I’m a big fan of nice hotels and this ticks all the boxes. The staff are so welcoming. The building is a pleasant mix of Victorian splendour with modern fittings and comfort thanks to the huge restoration. Rooms are fresh, comfortable and elegantly decorated. Bathrooms have great showers and are light and spacious with luxury toiletries and fluffy towels and robes. The bed was very comfortable and there were little touches that made it great such as complimentary chocolate bars, a coffee machine, a big tv that you can chromecast from your phone to watch streaming services, fresh milk, even a yoga mat with a link to yoga classes to follow! It’s a shame there are a few negative reviews about breakfast. Obviously from overly fussy people. Breakfast staff were friendly and attentive. The full English is honestly superb and of great quality. Yes, you have to order and pay for extras such as hash browns but you don’t need to! It’s delicious as it is. And all served in a lovely restaurant with a great relaxed atmosphere. Honestly, the Grand have done a good job here. I will most definitely be back.

Stayed in May 2024

Location & friendliness of the staff Car discount parking facility

Stayed in May 2024

Nothing everything 100%

Decor amazing

Stayed in May 2024

Nothing

Lovely hotel great character and charm

Stayed in May 2024

Nothing!

Lovely welcome, excellent quiet room, gorgeous breakfast, very comfortable.

Stayed in May 2024

Our room seemed to be at a meeting of the ways with a short flight of stairs immediately outside the room - it wasn’t noisy exactly, but we could definitely hear people thudding up and down the stairs and chatting - mostly in the afternoon as people checked in. My other gripe was the cooked breakfast - they charge you extra for the hash browns - it’s a weird hill to die on, I know, but I’d paid a reasonable amount for the room and added breakfast on - which was the price you’d expect in a good hotel these days and I wasn’t expecting I’d need my card to supplement what was on offer. The cooked breakfast itself was OKish - but not sensational - and they wouldn’t take payment for the gold-plated hash browns at the table, so we had to join the queue of those waited to be seated in order to pay. Just felt rather tacky and contrary to the image they’re trying to project.

It’s stylish and the rooms are beautiful - well proportioned with a great bathroom. The public areas are great also. Isaac’s was a good place to eat - despite a fairly limited menu. As usual with this type of hotel, the real strength is the staff - who are friendly, hardworking and good ambassadors for the hotel.

Stayed in May 2024

The food...

The breakfast was NOT a good experience, I returned my breakfast for poached eggs ,still not good, the price was extortionate, I ate nothing..we will stay again but not for breakfast.

Stayed in May 2024

Classic decor with a very clean and modern facility. The bar was nice too.

Stayed in April 2024

It just seemed a but silly to have to pay £2 for a but of bacon and the egg was also cold.

Great location, lovely suite and beautiful bathroom. Staff friendly

Stayed in April 2024

I love this place the staff are outstanding and the facilities are amazing

Stayed in May 2024

Breakfast was great, building beautiful

Stayed in May 2024

Nothing

Food was great

Stayed in May 2024

There were no sweeteners provided in the room with tea and coffee

Extremely pleasant hotel, excellent cocktail bar

Stayed in May 2024

Nothing to not like.

The Grand is so welcoming. Soon as you enter you are hit by its class. The whole hotel smells divine. It's so serene, calming the staff aren't running around they seem to be so calm and reassuring. When we checked out I had a few shopping bags so the receptionist very kindly placed them all into a beautiful Hotel bag and also offered us a few bottles if water as it was a hot day. Will be returning . Friendly staff, beautiful surrounding and a relaxing stay

Stayed in May 2024

Bedroom dark

Location, restaurant and beautiful bar

Stayed in May 2024