Friendly staff, very professional. The bedroom was spotless. It was like new. Usual kettle and coffee/tea service in the room. The bed was extremely comfortable.

Stayed in May 2024

Limited seating areas to meet with children

Rooms are clean and well appointed

Stayed in May 2024

Air conditioning unit /fan in room was noisy and you couldn’t adjust the temperature

Lovely period building with attractive dining room and bar

Stayed in May 2024

There is no parking. They do have a deal with a multi-storey carpark nearby, but if you arrive or leave by car getting stuff to and from a car is a hassle. Paying for parking on the street was a complete faff. The hotel should do something about that. It would put me off going again, which is a shame as it is an excellent hotel otherwise.

Great place. Friendly staff. Lovely place to be. The room I was in was great, it was very spacious. The view was decent. Penhaligon soap. The bar is nice.

Stayed in April 2024

Beautiful building really tastefully done

Stayed in May 2024

The hotel has such a luxurious feel with special touches such as robes in the bathroom and very high end toiletries. The 12pm check out is also an added bonus.

Stayed in May 2024

Disappointing on-property restaurant. I wanted an “American-style” breakfast of scrambled eggs, fried bacon, and some form of potatoes. They had nothing even remotely like that.

Luxurious property - very comfortable, immaculately clean, fabulous location directly adjacent to Temple Square. Large number of restaurants and pubs within walking distance.

Stayed in May 2024

Nothing

Clean, comfortable, lovely design

Stayed in May 2024

Bar was so busy residents were denied entry on the Saturday night we stayed.

Brilliant location in central Birmingham, walking distance for the Symphony Hall and the Utilita Arena

Stayed in May 2024

Breakfast isn't worth the money, it was very bland and tasteless. We ordered room service - it was carried up on a tray, no trolley and the food wasn't even covered and had come up 3 floors so it was cold by the time it got to us and not very sanitary. We thought this was very poor. We also asked for more tea/coffee - when we answered the door to a member of staff she was just juggling it all in her hands (tea, coffee, sugar and bottles of water/milk) and had to pass it to me one by one as I put it in the room which just seemed very unprofessional. It could have been bought up on a tray or something to make things easier for us both.

Location was excellent, everything was in walking distance. The hotel was stunning, staff really friendly, we even got to check in early. We went in at 11:30am to drop our luggage off but they managed to check us in there and then.

Stayed in May 2024

Staff were very friendly. Room was beautiful, extremely clean and so comfortable.

Stayed in May 2024

Nothing!

Staff were lovely, the room itself was really comfortable and spacious with a great bathroom and very clean. Nice touch to have a little fridge for milk, water and our own drinks. Great breakfast too

Stayed in May 2024

It would be good to have more information about how the hotel is working to minimise its environmental impact.

Facilities and room were very clean. The room was bright and spacious and breakfast was good - there was a lot of choice.

Stayed in May 2024

Nothing

On a hen weekend, I stayed here, alone ,as I love the quality.

Stayed in May 2024

Although we arrived an hour later than check in, the room wasn't ready so the lady on reception gave us a voucher for a complimentary drink each (would have expected that for having to wait). Went to the bar downstairs who told me I could only have one drink even though it had been wrote on the voucher. I did argue and ask them to call reception and they then let me have the two complimentary drinks. It did take the edge off the whole experience, especially as we were only there for one night for our joint birthday and anniversary celebration.

The hotel is gorgeous and everything we wanted it to be. Facilities and rooms were fantastic.

Stayed in May 2024

The mattress was a little firm for my liking.

The hotel room and bathroom were immaculate. The whole hotel was lovely. Breakfast was great with lots of a la carte option and a cold buffet. Lovely coffee.

Stayed in May 2024

Couldn’t fault it.

I loved my overnight stay at this beautiful hotel. A luxuriously, comfortable bed in a spacious room. Quiet and private too. It even had a yoga mat, with some room to take advantage of some well needed stretches. Lots of eating places nearby and close enough to walk from the train station with my baggage.

Stayed in May 2024

The service in Madilene Bar was absolutely exceptional . The staff at the hotel were very welcoming and genuine . I was really impressed with it overall. Will definitely be staying here again. I would highly recommend this hotel

Stayed in May 2024

Absolutely nothing

The staff are very attentive, all areas of the hotel are immaculate. Form walking in the door to leaving you feel your every need will be/has been attended too.

Stayed in May 2024

Everything..... just amazing. Thank you for a great experience!

Stayed in May 2024

👍😃

Location

Stayed in April 2024

Excellent staff, wonderful room will definitely stay here again

Stayed in May 2024

Hotel guests have to make a booking to use the residents bar, Residents bar closes early on a Saturday evening.

Hotel is in a great location. Staff were polite and professional.

Stayed in March 2024

Nothing, everything was superb!

Without exception, every member of staff we encountered was friendly, helpful, professional and supportive. These included the reservations team on the phone, front of house, but most notably, Sonya and Serena whose enthusiastic and friendly approach helped us celebrate our special day and really added a personal and individual touch. As “born and bred” Brummies we were absolutely thrilled to experience the stunningly beautiful and stylish interior of the hotel, the gorgeous decor and the incredible attention to detail. We are so interested in the hotel’s history and it was a joy to see what an iconic building it has once again become and what an important addition it is to the city. We can’t wait to visit again!

Stayed in April 2024