I would’ve liked the room and bathroom to be cleaned better it was quite dirty especially the spa bath and the wardrobe and vanity were broken when we arrived and the bathroom floor was all ripped up and the carpet was scuffed

The breakfast was really nice and the staff were really lovely the beds were quite comfy too

Stayed in March 2024

Heating didn't work in bedroom

Decor....customer service

Stayed in April 2024

Nothing

Fantastic large room for 5 , could have slept 8 comfortably, fabulous breakfast, friendly staff

Stayed in April 2024

Noisy night traffic,door slamming onto corridor from lift. Room carpets stained ,bed plain white no colour,only one chair for dressing table and no plug there for hairdryer. Classed as luxury room paid for ..no comfy chair.thin pillows and mattress too soft. OK for one night. Kettle cups glasses found at bottom of wardrobe.had to use bedside cupboard for brew.hence sat on one of 2 spare single beds made up.

Bathroom was ok.large jacuzzi bath but no rails for safety in /out.shower over bath.

Stayed in April 2024

It was for a stag do and the lads said it was a great find x

Stayed in April 2024

Nothing

Amazing hotel with a great staff. Rooms are massive with a jacuzzi bath. Spotlessly clean. The breakfast was brilliant also.

Stayed in April 2024

Windows in our room couldn’t be opened

Good value for money. Location in centre. Friendly and easy going staff!

Stayed in April 2024

Everything was perfect will 100 per cent be back

Stayed in April 2024

The flamboyant design and large room and great breakfast and a jacuzzi in the room ... amazing 👏

Stayed in April 2024

Shower room needs some tlc.

It needs a bit of tlc. But the staff are great. The rooms are big and it’s right in the centre. For the money it’s very worth it.

Stayed in April 2024

Some areas needed some attention and redecorating. Evidence of leaks that were not repainted

The ambiance. The hot tub in the room the space in the room

Stayed in April 2024

The bathroom needs updating, and a few things could do with a refresh but apart from that, the hotel was fantastic.

The rooms are huge! We had a full double bed each, and the jacuzzi bath was fantastic! Breakfast was really nice in the morning and all the staff were so friendly and helpful. The hotel is in an ideal location, and you can get 20% off parking over the road if you ask them for a code.

Stayed in April 2024

No table for tea making facilities in room.Items were in wardrobe!

Staff very helpful

Stayed in March 2024

the shower was ok buy it would have been better if you'd had a hose type to wash of with

excellent lots of choice and fresh food as well staff were great room was gigantic

Stayed in March 2024

Rooms could have been cleaner. air con didn't work in the room after 3 attempts at asking reception for it to be fixed and the windows didn't open

Gorgeous themed rooms Lots of plug points! Lots of mirrors and light including big bay windows with black out curtains for a good sleep Comfortable beds Soft carpets so didn't feel like we had to walk around with shoes on Great buffet breakfast Lovely little additional extras like birthday platter and rose petals in room Jacuzzi both also a massive win (although the 50mins to fill it were not)

Stayed in April 2024

Having to chase the coffee for breakfast, coffee provided by the cup and not a pot. A minor negative.

Great location, spotless clean with lovely staff. Family room for 5 was perfect size and spacious. Loads of choice for breakfast. The mural to Hillsborough in the lobby is a nice touch.

Stayed in April 2024

The location was great!

Stayed in April 2024

No food served only breakfast also one if the bedrooms had a lot if mould in it

proximity to centre

Stayed in April 2024

Was quite expensive for 2 nights

Breakfast very nice

Stayed in April 2024

Unfortunately there was black bits that came our of the jets of jacuzzi bath. Bathroom needs updating , felt a bit grubby in places. Lack of shelf and hooks to hang towels/ coats etc.

Great location , great bar with lovely cocktails. Tasty breakfast nice decor in dining room , friendly and courtes staff. Luxurious looking room with comfortable beds.

Stayed in April 2024

Great location in Liverpool. Lovely staff. Fantastic room. Great breakfast. Would book again

Stayed in March 2024

The room was very dark, with bad lighting.

The receptionist that checked us in was lovely. Can’t remember her name but she was Irish.

Stayed in March 2024

Bedroom curtain partly off the rail so no full blackout due to curtains not joining in the middle, nighttime view of Shankley hotel rooms opposite and ours also. Tv constantly showing message ‘memory almost full’ and sound switched to headphone mode so I was unable to switch back to TV speakers which was frustrating as I am hard of hearing but my lady friend hates subtitles. There seemed to be a knack to switch which I found out in the morning of departure. Only two thirds of the Blue Mood lighting on ceiling working. Room was chilly upon arrival needed to use the electric heater provided for a while to enjoy an ambient temperature. Plenty of tea and coffee but some accompanying biscuits would have been nice.

Easy walking distance from the railway station Easy check-in and nice staff Breakfast was ok

Stayed in March 2024

it was New Years Eve bar closed at 9pm for an hour. limited choice due to night staff not having training in some drinks eg cocktails. new year you would expect music and atmosphere.

room and location

Stayed in January 2024