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Reviews of ARK Canary Wharf 4 stars

20 Crossharbour Plaza, Tower Hamlets, London, E14 9YF, United Kingdom

#2669 of 5,355 Holiday rentals in London

Guests' Choice

Review score

Based on 2088 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.3

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 18 May 2024

    7.0
    Good place and very clean.
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom of the classic studios are very small.

    The property is very clean and well located.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    ok, but lots not to like
    • Business trip
    • Solo traveller
    • Classic Studio
    • Stayed 3 nights
    • Submitted via mobile

    not clean, tiiiiiiny sink (couldn’t wash face in it), elevator took forever, kitchen didn’t have cutlery or bowls etc (had to be requested separately).

    location, rooftop bar

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    We enjoyed the steam , yakusi & sauna baths!
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 3 nights
    • Submitted via mobile

    Small room

    Location is good near to public transportation!

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Classic Studio
    • Stayed 4 nights
    • Submitted via mobile

    bad signal affecting wifi, dirty cutlery

    facilities & location

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    Good
    • Business trip
    • Couple
    • Premium Studio
    • Stayed 2 nights
    • Submitted via mobile

    No plates or cutlery when I went to get supermarket takeout to heat in microwave Bit of a pain to go 15 floors down to ask reception But I managed ! Also lifts take sometimes over 10 minutes to get to your floor

    Pool had a great view Bed was comfy .

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 2 nights
    • Submitted via mobile

    air con wasn't great and not individually controllable per room

    Good location and amenities, small room but as advertised and good parking facilities at a reasonable cost

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Great hotel that may have forgotten about the actual rooms?
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 1 night
    • Submitted via mobile

    It's described as a self catering apartment with a microwave/ oven/ grill, hob, fridge & sink. However, no plates, cutlery, pots/ pans or anything. You have to ask for it all which we were there for 1 night & didn't do but why? They've got cupboards, stuff could be stored so that was annoying. There's no Aircon in the apartment so we had the window open with a lovely breeze coming through however, you can massively hear the DLR which runs from 5.30am to 12.30am which if you are sensitive to noise at night, you wouldn't sleep! Also calling it an apartment is a stretch. It's a very slightly upgraded student accommodation sort of 'room'. If you got some thighs on you like I have, you may struggle to have a wee with the door closed!

    The hotel facilities if you use them would be incredible, golf simulator, bar, pool, gym, cinema! It's a good distance from Canary Wharf & the staff were very lovely, friendly & helpful!

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    Good staff service.
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 1 night
    • Submitted via mobile

    Staff service was very good. Bilal, Dean and Leo were very helpful and supportive during my stay at the hotel.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 2 nights
    • Submitted via mobile

    room was smaller than advertised tv was small windows wasnt staying open and having no ac didnt help

    location

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 1 night

    room wasn't quite ready on time

    lovely. pool and views along with sauna and steam room. bar was clean, good mood, good music. room was a bit small but very practical for the price and cleanliness. stayed for one night for a couples night perfect

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Great stay for a short trip
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 1 night
    • Submitted via mobile

    The elevator took a very long time

    It was very clean and modern

    Stayed in March 2024

  • Reviewed: 29 April 2024

    7.0
    Difficult to find but Good at Hotel..Reception Staff- Excellent
    • Leisure trip
    • Solo traveller
    • Classic Studio
    • Stayed 1 night
    • Submitted via mobile

    Liked it

    The Post code for the Hotel takes you to an adjacent street!! - Taxi at night in dark & the same in the morning - Nightmare !!!!-especially as DLR wasn’t working near Hotel Ok if you have maps on your phone!!!

    Stayed in February 2024

  • Reviewed: 29 April 2024

    8.0
    Great location and easy check in process.
    • Business trip
    • Solo traveller
    • Classic Studio
    • Stayed 1 night

    Great location and easy check in process even though I arrived late evening. Room and other shared facilities were good.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 1 night

    Overall it was great but the cutlery and utensils they provided could include a better knife that's such a nitpick but I cooked dinner only to realise that I had to cut the chicken with a tiny tiny knife. Also the pool was out of order but ultimately that's the only down sides otherwise it was great !

    Really good location and an amazing place to stay. The overall experience was great and it had everything you need for a really nice time.

    Stayed in February 2024

  • Reviewed: 28 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Classic Studio
    • Stayed 3 nights
    • Submitted via mobile

    Skirting boards, windowsill, and shelves were full of thick dust/dirt. Mattress was sagging all over. Television was turning itself on every 5-10 mins which was reported to staff but no-one bothered to fix it. Shower is very small, someone with a bigger frame would not fit in.

    Helpful staff at reception. Location is great for easy access to Greenwich and the city.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    7.0
    Great location, great staff
    • Leisure trip
    • People with friends
    • Classic Studio
    • Stayed 1 night
    • Submitted via mobile

    The bed seemed smaller than a double, but it was a bed for the night so that's fine! Unfortunately though, the mattress was too soft and quite uncomfortable. Also, there was a huge draft from the window (which the bed was up against), so it was really cold all night. Because of this, we both got very little sleep. Also, there was no cutlery in the kitchen, apart from 2 tea spoons (im aware we could have asked you for cutlery but it was late and we had already got upstairs with our food!).

    Lovely apartments and perfect location for going to the o2! Staff seemed very nice and it was nice and clean. We loved having tea and coffee facilities, always needed! I would consider staying here again if needed.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Classic Studio
    • Stayed 1 night
    • Submitted via mobile

    Not very clean. Found hairs on towel etc. Difficult to find!

    Felt safe and secure

    Stayed in March 2024

  • Reviewed: 26 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Classic Studio
    • Stayed 5 nights
    • Submitted via mobile

    Cleanliness is questionalble. Skirting boards, windowsill, and higher shelves were dirty/covered with thick dust. Mattress sagging Shower extremely small. Someone with a bigger frame would not fit in there at all

    Location and staff were great

    Stayed in April 2024

  • Reviewed: 25 April 2024

    7.0
    Didn’t get value for my money
    • Leisure trip
    • Couple
    • One Bedroom Flat
    • Stayed 2 nights
    • Submitted via mobile

    My room was off, can’t watch Tv while laying on bed, the sauna and ham-am was not working even when I lodged a complaint to the receptionist nothing was done whatsoever, not even a complimentary gesture.

    The facility was okay

    Stayed in March 2024

  • Reviewed: 25 April 2024

    8.0
    Clean and contemporary, studio room was small but perfectly formed and staff very friendly
    • Leisure trip
    • Family with young children
    • Classic Studio
    • Stayed 1 night
    • Submitted via mobile

    Bit expensive?

    Stylish well equipped really nice bar and very friendly staff

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Very nice.
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 2 nights
    • Submitted via mobile

    Pictures of the room online are a bit off compared to how small the room actually was. Value for money might be questionable.

    Location was nice, view from window was excellent.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Great if you dontvwork in your room and if your sleeping times coincide with the timetable of the tube
    • Business trip
    • Solo traveller
    • One Bedroom Flat
    • Stayed 2 nights
    • Submitted via mobile

    The proximity to the railway makes sure you start sleeping very late and wake up early. The sound resonates in the room and the building vibrates

    Good location, clean, good facilities

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Very relaxing stay with a very warm welcome
    • Leisure trip
    • Couple
    • Classic Studio
    • Stayed 2 nights
    • Submitted via mobile

    Lots of facilities with easy access and friendly staff

    Stayed in April 2024

  • Reviewed: 18 April 2024

    6.0
    Wouldn’t return
    • Leisure trip
    • Couple
    • Premium Studio
    • Stayed 1 night
    • Submitted via mobile

    Right next to train tracks , very loud. Rooms are very narrow. For a premium studio I was expecting more

    Facilities such as gym and pool

    Stayed in April 2024

Showing 1 – 25

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