20 Crossharbour Plaza, Tower Hamlets, London, E14 9YF, United Kingdom
#2673 of 5,380 Holiday rentals in London
Guests' ChoiceBased on 2059 hotel reviews
7.3Cleanliness
7.9
Comfort
7.9
Location
8.4
Facilities
7.7
Staff
8.3
Value for money
7.3
Free WiFi
8.5
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End of dialog contentReviewed: 12 May 2024
Stuart
United Kingdomair con wasn't great and not individually controllable per room
Good location and amenities, small room but as advertised and good parking facilities at a reasonable cost
Stayed in May 2024
Reviewed: 11 May 2024
Katie
United KingdomIt's described as a self catering apartment with a microwave/ oven/ grill, hob, fridge & sink. However, no plates, cutlery, pots/ pans or anything. You have to ask for it all which we were there for 1 night & didn't do but why? They've got cupboards, stuff could be stored so that was annoying. There's no Aircon in the apartment so we had the window open with a lovely breeze coming through however, you can massively hear the DLR which runs from 5.30am to 12.30am which if you are sensitive to noise at night, you wouldn't sleep! Also calling it an apartment is a stretch. It's a very slightly upgraded student accommodation sort of 'room'. If you got some thighs on you like I have, you may struggle to have a wee with the door closed!
The hotel facilities if you use them would be incredible, golf simulator, bar, pool, gym, cinema! It's a good distance from Canary Wharf & the staff were very lovely, friendly & helpful!
Stayed in May 2024
Reviewed: 5 May 2024
Benjamin
United KingdomStaff service was very good. Bilal, Dean and Leo were very helpful and supportive during my stay at the hotel.
Stayed in May 2024
Reviewed: 2 May 2024
Seydican
United Kingdomroom was smaller than advertised tv was small windows wasnt staying open and having no ac didnt help
location
Stayed in April 2024
Reviewed: 30 April 2024
Mancini
United Kingdomroom wasn't quite ready on time
lovely. pool and views along with sauna and steam room. bar was clean, good mood, good music. room was a bit small but very practical for the price and cleanliness. stayed for one night for a couples night perfect
Stayed in April 2024
Reviewed: 29 April 2024
Michaela
United KingdomThe elevator took a very long time
It was very clean and modern
Stayed in March 2024
Reviewed: 29 April 2024
Jean
United KingdomLiked it
The Post code for the Hotel takes you to an adjacent street!! - Taxi at night in dark & the same in the morning - Nightmare !!!!-especially as DLR wasn’t working near Hotel Ok if you have maps on your phone!!!
Stayed in February 2024
Reviewed: 29 April 2024
Michelle
United KingdomGreat location and easy check in process even though I arrived late evening. Room and other shared facilities were good.
Stayed in April 2024
Reviewed: 29 April 2024
Harun
United KingdomOverall it was great but the cutlery and utensils they provided could include a better knife that's such a nitpick but I cooked dinner only to realise that I had to cut the chicken with a tiny tiny knife. Also the pool was out of order but ultimately that's the only down sides otherwise it was great !
Really good location and an amazing place to stay. The overall experience was great and it had everything you need for a really nice time.
Stayed in February 2024
Reviewed: 28 April 2024
Zoltan
AustraliaSkirting boards, windowsill, and shelves were full of thick dust/dirt. Mattress was sagging all over. Television was turning itself on every 5-10 mins which was reported to staff but no-one bothered to fix it. Shower is very small, someone with a bigger frame would not fit in.
Helpful staff at reception. Location is great for easy access to Greenwich and the city.
Stayed in April 2024
Reviewed: 26 April 2024
Carrie
United KingdomThe bed seemed smaller than a double, but it was a bed for the night so that's fine! Unfortunately though, the mattress was too soft and quite uncomfortable. Also, there was a huge draft from the window (which the bed was up against), so it was really cold all night. Because of this, we both got very little sleep. Also, there was no cutlery in the kitchen, apart from 2 tea spoons (im aware we could have asked you for cutlery but it was late and we had already got upstairs with our food!).
Lovely apartments and perfect location for going to the o2! Staff seemed very nice and it was nice and clean. We loved having tea and coffee facilities, always needed! I would consider staying here again if needed.
Stayed in April 2024
Reviewed: 26 April 2024
Mia
United KingdomNot very clean. Found hairs on towel etc. Difficult to find!
Felt safe and secure
Stayed in March 2024
Reviewed: 26 April 2024
Zoltan
AustraliaCleanliness is questionalble. Skirting boards, windowsill, and higher shelves were dirty/covered with thick dust. Mattress sagging Shower extremely small. Someone with a bigger frame would not fit in there at all
Location and staff were great
Stayed in April 2024
Reviewed: 25 April 2024
Paola
United KingdomMy room was off, can’t watch Tv while laying on bed, the sauna and ham-am was not working even when I lodged a complaint to the receptionist nothing was done whatsoever, not even a complimentary gesture.
The facility was okay
Stayed in March 2024
Reviewed: 25 April 2024
Jo
United KingdomBit expensive?
Stylish well equipped really nice bar and very friendly staff
Stayed in April 2024
Reviewed: 21 April 2024
Rq
United KingdomPictures of the room online are a bit off compared to how small the room actually was. Value for money might be questionable.
Location was nice, view from window was excellent.
Stayed in April 2024
Reviewed: 20 April 2024
Robert
SwitzerlandThe proximity to the railway makes sure you start sleeping very late and wake up early. The sound resonates in the room and the building vibrates
Good location, clean, good facilities
Stayed in April 2024
Reviewed: 19 April 2024
Jake
United KingdomLots of facilities with easy access and friendly staff
Stayed in April 2024
Reviewed: 18 April 2024
Absen
United KingdomRight next to train tracks , very loud. Rooms are very narrow. For a premium studio I was expecting more
Facilities such as gym and pool
Stayed in April 2024
Reviewed: 17 April 2024
Adz19_90
United KingdomBathroom was just too small. Water going on floor when using sink, the shower you have to make sure your elbows are tucked in otherwise they'll be banged every moment, and you have no room to dry yourself
Hotel looked nice, location was good, quiet room and bed comfy. Appeared clean too
Stayed in April 2024
Reviewed: 14 April 2024
Joe-axel
United KingdomThe lifts took way too long to arrive
Every thing it had a gym and swimming pool which we used
Stayed in April 2024
Reviewed: 14 April 2024
Murphy
United KingdomThe reception staff told me the rooms are all a 10 minute wait and I waited over 25 minutes and she was serving customers for 10 of those minutes giving them keys to the room while me and another couple waited all the time. I was in a rush to a dinner reservation due to this and lost a £50 deposit.
Wonderful hotel, the views were amazing and the facilities were exceeding expectations to say the least. Had an amazing time.
Stayed in April 2024
Reviewed: 12 April 2024
Victoria
LuxembourgRoom could have been cleaner. The floor was quite bitty, the shower surround needed a good de-scale and the bin in the bathroom was dusty. I did book the smallest room but the bathroom was smaller than I expected. I’d book a bigger room next time (and I’m quite a small person!).
Great amenities (pool, bar, café, workspaces). The member of staff serving in the cafe and bar was really polite and efficient.
Stayed in April 2024
Reviewed: 8 April 2024
Adi
United KingdomRoom was a bit dirty
The facilities, convenience of location and layout of the building were fantastic but cleaners could’ve made a better effort
Stayed in April 2024
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