It was our fourth stay here and as usual everything was perfect. We absolutely love it and will be back. The restaurant is incredible and the staff friendly. The rooms are lovely.

Stayed in June 2024

No fault

Delightful stay Ian at reception is an excellent asset to the hotel. Was so helpful and checked if there was anything we needed to just ask. Also girl who we met in the dining room unfortunately, I did not get her name. Would highly recommend this hotel.

Stayed in June 2024

Can be abit pricey

The bar and beer garden

Stayed in June 2024

Everything was wonderful

Very luxurious and beautiful.

Stayed in June 2024

The bar area was quite dark with no windows. The charge for parking was expensive at £15 a night.

Our room was pleasant but quite small. It was clean and had everything we needed, Breakfast was good. The staff were all friendly and welcoming, especially Ian on reception. The beer garden was lovely with plenty of heaters at the tables for those chilly evenings. The pizzas served were delicious

Stayed in June 2024

Lack of bathroom storage - but that's literally all I can find fault with.

We had a family room which was a good size, by some standards of similar accommodation in York. The reception staff were all very friendly and approachable, nothing was a bother. Clean, with gorgeous toiletries, fluffy towels but a distinct lack of drawer / bathroom space for 3 people for 3 nights. Beds were comfy with fantastic sleep quality. We didn't eat breakfast as £18.95 is a lot to pay when you only have toast or a bap. I would HIGHLY recommend pizza in the garden. Easy to use table service; again lovely food and staff were lovely. Great location, highly recommended. Just wished we could have stayed longer - til next time, we will definitely be back.

Stayed in May 2024

Shower was too small

Great location and beds

Stayed in May 2024

Varied breakfast menu alongside your usual english breakfast

Stayed in June 2024

Lack of information about the building’s heritage and past people …. It had a story to tell so tell it Some areas need better maintenance- the whole place has had a face lift probably a few years back but dark woodwork and walls chip and a lot of the paint work needs touching up now. No menu or information in the room For these reasons only I reduced it to 8 star rating

Gorgeous historic building Beautiful garden and relaxing atmosphere in various areas Fantastic hardheaded pizza menu Trendy style Friendly and helpful staff Excellent location- 5min walk to central York

Stayed in June 2024

Having to pay £15 a day to park seeing I was paying £250 a night for a room…. Breakfast could do with a children’s menu or rate because kids around 6 to 10 only eat half the amount an adult does just a waist of food and money.

The staff was great

Stayed in June 2024

Unfortunately the price of the breakfasts

Very comfy beds Spotless room and bathroom

Stayed in June 2024

I would like to have more control over the room heating, as it is controlled by a main thermostat. It was not cold, but it could have been better.

Great Location, very close to the centre but also quiet. Good breakfast, professional staff and very clean. The room was very comfortable and very clean. There is a wonderful garden to enjoy your drink along with delicious wood-fired pizzas and other food. The Hotel decoration was amazing.

Stayed in May 2024

There was nothing we did not like.

We liked the quirky feel to this hotel and the history. The customer service was excellent and the facilities were very good. Ideally located to the city. Would thoroughly recommend this hotel.

Stayed in May 2024

great spot and classy looking

Stayed in May 2024

Our room was in the basement

Lovely building and interior

Stayed in April 2024

Our room was a little dark even when we had lights on, my wife struggled to do her make up.

Staff were friendly and helpful, and also looked amazing in the evening.

Stayed in May 2024

free parking, cheaper breakfast

location was excellent and the staff helpful and friendly

Stayed in May 2024

Nothing

Friendly staff, well equipped and clean, excellent breakfast.

Stayed in May 2024

The bed was very hard

Restaurant staff were excellent

Stayed in May 2024

Bar shut a bit early

Everything

Stayed in May 2024

Great location .Beautifully decorated with character and style

Stayed in May 2024

Layed back atmosphere and loved the pods situated outside .

Location was superb: Hotel was fabulous with a layed back peaceful atmosphere , breakfast was excellent, would recommend and will definitely stay there again,

Stayed in April 2024

Neighbouring hotel room kept us awake with talking and constant coming and going, unsure if they were loud or if the walls are thin.

Charming hotel, just like the photos. Car parking, location and room were all spot on.

Stayed in May 2024

The beds were small for my size 6’4”

Stayed in May 2024