Smell of cigaret smoke entering the room. Noise from the trafic. Facility badly needs renewal. The corridor looks like the building has been abandoned for several years. The jacuzzi pump has been waiting for parts for so long that the owner paid off to laminate a piece of paper with this information so that it wouldn't rot in the bathroom.

Very close to train station. Early check in. Huge windows. Free parking. Large bath. The cleanliness of the room and the quality of the service were impeccable.

Stayed in September 2023

This hotel needs a refit & a good clean

No food available

Stayed in April 2023

The lack of a reception response, lack of helpful staff, although advertised (and sold) as "breakfast included" at 8:55 this morning (12 March 2023) there was no sign of anyone let alone breakfast!

Room fine, good bathroom bed, TV and wi-fi, which I didn't use, was also available FOC. Place is unkempt, first floor designated fire exit blocked off and despite pushing the "location" button on the phone in reception I had to leave the premises (about 20 minutes before check-in time) and ring the landline for a response. Plenty of parking space, very handy for town centre and M181 and nearby shops. Easy to find. Good shower, bathroom and TV.

Stayed in March 2023

The Hotel is in a poor state and needs extensive decorating. Looks a bit run down. Reception area and stairs looked quite dated and tatty.

Location was ideal for my work. Good parking facilities and next to the railway station. Staff were helpful.

Stayed in March 2023

The hotel was extremely run down. There was no proper heating so room was extremely chilly. It did however have a small fan heater to use. However it would have been more welcoming if the room had been warm on arrival. We found out that the hotel was due to close in 2 weeks after recently being sold.

Staff member was friendly and very helpful with directions.

Stayed in March 2023

Cleanliness was so bad.The receptionist coudnt even put on a smile.Opening the door to the room was a bit challenging,saw us struggling but coulnt offer to help.The main light in the room was not working

Not anythimg of note

Stayed in January 2023

No one on reception wen we arrived. Had to use a telephone push button locater. Took abt 5 mins for the person to arrive. . No lift. 2 flights of stairs to my room. The guy helped me with my case. Ceiling light didnt work. TV didnt connect till later in the evening. Wouldnt connect on the morning. Small windows were open, but to high to close. The hotel is on a corner near traffic lights bringing 4 roads to it. Noisy at times. The room needs a lot of work on it. Discolouration behind the toilet. Rough wall boards near the floor under the sink. Shower ledges need a deeper clean & loose board under the shower cubicle. No safety notices displayed in the room as regarding exiting in the event of a fire. No hooks behind the doors. All the carpets need shampooing in reception , staircase, landing. Discoluration. Painted areas need up grading.

Hotel about 4 mins walk from the train station. Bed was comfortable & clean Towels were soft & hair & shower gel were good. Coat hangers were mixed plastic & metal, but easy to get off the rail instead of security ones. Tea & coffee satchets were ok. Good drinking mugs. There was an electric heater in the room should i have needed it. Hairdryer worked.

Stayed in November 2022

Door lock was faulty and shower head was broken

Location and plenty of parking

Stayed in October 2022

When I 1st arrived as i was checking in , there was a maintenance guy cleaning what I thought was tomato sauce off the walls... so I joked saying.."wiping the blood off the walls already!".... turned out it was blood! If you're looking for a peaceful nights sleep... DO NOT STAY HERE! Shouting and fights outside until 3am.... then a random guy shouting up at my window to be let in because he had forgotten his key...police sirens all night... worst nights sleep ever !

The staff were very polite

Stayed in August 2022

My room had no shower head but, not a problem

There was a problem with the room I actually booked and they had explained fully and gave me a larger room. They don't do breakfast and have told Booking.com this, unfortunately they haven't done for 2 1/2 yrs.

Stayed in July 2022

The location, the room. The hotel was run down and very dated. Had horrible smells. Rooms where not cleaned properly. I booked the room with a spa bath. Was told on arrival it did not work..didn't get offered any money back even though I payed extra for that room because of that feature. The man who greated us was nice enough but stunk of alcohol and told us he actually uses the bath that's in our room. Which led me to buy a bottle of bleach and clean the bath before using it. Rubbish left in one of the draws. We booked for 3 nights and I was very close to just leaving and losing the money spent. Not worth what we paid at all. Would not recommend.

Nothing really.

Stayed in April 2022

everything.

nothing

Stayed in February 2022

Lack of breakfast

Hnady for town centre

Stayed in January 2022

I didnt like, when i got put in a mouldy dirty room where the tv, did not work and got told the day that i arrived, that breakfast was not included.

I liked the fact the staff was friendly, and made you feel welcome.

Stayed in January 2022

No heating No breakfast No discount!!

I'd paid for breakfast There was none as the hotel had no gas Rooms were freezing and felt damp- no heating

Stayed in December 2021

No breakfast despite it being advertised as including breakfast. Staff member stated they ran out of gas so couldn't provide breakfast. When I explained that was one of the main reasons that I booked this hotel out of a choice of many he shrugged his shoulders, blamed someone else for not telling me and said there is a Wetherspoon's down the road. No offer of any discount on my payment or offer of toast, cereal or other food items which wouldn't require gas! My room, although spacious and warm, had black coloured damp marks in the wardrobe, on the walls and ceiling. The two windows in the room did not shut or seal properly and was on the coldest night of the year so I had to improvise by wedging the complimentary soap under the latches to ensure no cold air came through the windows. Hotel is in dire need of refurbishment, modernisation and TLC. No staff on hand. Had to ring a buzzer at reception which went through to the staff member. No heating in hotel area (probably because of the gas) and was very cold. Electric heater in room though which was adequate. Will not be staying again unfortunately despite the location.

Hotel literally next door to the train station. Room was spacious. Although outdated the en-suite bathroom was quite spacious too. Good TV in room.

Stayed in November 2021

reminded me never to go to prsion

central heating is broken

Stayed in November 2021

Disappointed no breakfast no gas cooker. Tv with subtitles jumble down poor .

Clean bedroom and have kettle for tea and coffee

Stayed in October 2021

It’s old & run down it needs a complete make over

I stay in 3 & 4 hotels weekly & the bridge is the worst ever don’t think I will be staying again

Stayed in August 2021

The pictures on line do it fare better justice, I don't want to slate this Hotel, it just needs up-dating and a good clean, on arrival the outside looks run down with dirty windows and broken glass on one window, the entrance to the lobby is in need of tidying up and attention to detail. The carpet is old and probably holds the smell of damp and old cigarettes and alcohol. The handle to my room was loose and virtually hanging off the room was spacious but smelt of damp, this was due to the damp and mildew and mold coming from the ceiling. The bed was comfortable but again dated the chair in the room was very unstable, and the furniture dated once again, it just lacked in appearance. The toilet and shower room was clean but looked like it could do with a deep clean. The bottom panel on the shower had been broken so looked an eye sore. The noise from the traffic from the main crossroads was noisy when both windows where open. The breakfast was ok I did not enjoy the hash browns tasted a bit under cooked for my liking and the baked beans also not to my liking. But the bacon was cooked well and was of good quality and the fried egg was cooked well and mushrooms, was not keen on the sausage as well, so the breakfast was ok.it also lacked any atmosphere at breakfast, I was there by myself so back ground music would have been nice.

The coffee at breakfast was good and the price was reasonable.

Stayed in August 2021

The lady on reception wasn't very welcoming and when we arrived we didn't have any towels in our room. After asking they did put some in there though. Also, on booking.com it said breakfast included, when we got there we were told they weren't doing breakfast.

Stayed in June 2021

Lack of communication. No staff after afternoon check in. No information regarding WiFi. Booking said breakfast included- no breakfast.

Location

Stayed in May 2024

I paid 154 for 2 nights and I left after 1 night it is housed by people with council I didn't sleep because everyone was banging about all-night and I had the worst experience using u guys I book through u guys all thr time have another account where used u guys for 2 years spent 20 grand I'm not gunna book through booking.com again as I want a refund and then booking after to bridges hotel was just as bad experience I'm sorry but thank u

Stayed in September 2023

No dining facilities or bar. Damp smell and mould growing in rooms

Nothing to enjoy

Stayed in August 2023