If you have something on at the ExCel this is an absolutely cool place to stay.

Stayed in May 2024

I loved everything, Amazing Manager Mr John was very welcoming and helpful.

Stayed in May 2024

The air con was not very good in the room.

Everything was excellent from the food to the views, the staff were very friendly and helpful.

Stayed in May 2024

We felt the restaurant menu was a bit overpriced.

Great location and view. Staff were friendly and attentive.

Stayed in May 2024

Just a minor niggle there's no USB charging plug so if you forget your phone/laptop plug there's no way to charge either device.

It's amazing yacht hotel

Stayed in May 2024

Not what we didn't like, but a note to anyone who is staying in a yacht / ship hotel. The window in the room does not open, (which makes sense on a sailing vessel but I didn't realise). There is air conditioning though, but for an outdoor breeze you need to go on deck :) It would be nice to have teapots and a milk jug option, so you don't need to keep going back for a cup of tea at breakfast.

The staff were lovely, really cheerful and kind. The room was massive, the bed huge and very comfortable. We got upgraded to a kingsize, river view for free, which was really appreciated. As was the 11am checkout, biscuits, water and mini fridge. The shower was the best I have used in a hotel in a long time. We checked in after 11pm and it was no problem. The breakfast was buffet style and contained a hot breakfast as well. I loved the location, such a relaxed and unhurried atmosphere. Really wide corridors and lifts everywhere, which I feel would be great for people who are assisted with their walking, those who use wheelchairs, or for those of us who like a bit of space. It is first on my list of the place to stay in South and Central London next time. 5-10 minutes from the DLR underground stop Customs House. We parked at the ExCel arena which is 5 minutes' walk away and is £25 for 24 hours (no hourly rate, I think), which is steep but secure. You pay on the way out with a card at the barrier, so nice and easy. For disabled drivers with blue badges there are spaces within seconds of the hotel (see the pic with the trees in).

Stayed in May 2024

Most access is by very busy small lifts. We were unlucky on our stay that only one was working.

Spectacular experience of a hotel had a very similar price to surrounding regular hotels. Bar and restaurant had an excellent selection. Room much more spacious than we were expecting. brilliant location for O2 arena and Excel centre.

Stayed in March 2024

There is not much around

How unique it was

Stayed in May 2024

not much in the locality

A super and different place to stay

Stayed in May 2024

The breakfast was a little disappointing, but that may come down to personal preference. The breakfast coffee was not the best to say the least :)

The room was spacious and comfortable and the hotel bar on the sundeck was great.

Stayed in May 2024

My only issue was the credit charge they made for pre payment wasn’t done properly resulting in a slow check out. Was sorted eventually but still a pain to have to have £200 put on hold when we didn’t use it.

Perfect spot for a night stay after our concert. Easy access to o2 and central London. Staff were friendly in the bar, room was clean and comfortable. Was my second stay at Sunborn and would definitely return again.

Stayed in April 2024

We knew the hotel had no parking, but hadn't quite anticipated the difficulty in getting to the Excel parking location.

Excellent location, we had a room overlooking the dock. Very handy for Excel.

Stayed in May 2024

One of the men on reception couldn't find my booking despite checking in earlier prior to arrival and he just stared at me as if I was in the wrong place. Thankfully the other man handed him a piece of paper with our confirmation. It was a little embarrassing as I bought the stay for myself and my husband. Also never presume that the man has paid for the stay as he immediately greeted my husband and not me despite the booking in my name.

We were going to see a band at the O2 so the location was perfect. Great breakfast choices in the morning.

Stayed in May 2024

Tabel service

Good

Stayed in May 2024

The bed was uncomfortable the mattress was a topper needed a mattress under the topper

We loved the location and what to do in the area

Stayed in May 2024

The prices for drinks at the bar were absolutely outrageous - £4.50 for a tiny bottle of lemonade

Loved the view from the room, the novelty of the location and its proximity to places of interest e.g. cable cars etc

Stayed in May 2024

restaurant staff's attitudes

Room and Location

Stayed in April 2024

The room smelt rather strange - drain problems ?

Location - proximity to the Excel Breakfast Elizabeth line proximity

Stayed in May 2024

Nothing

For the 02 where we were going, it was just perfect

Stayed in May 2024

The lifts wasn't working

Everything

Stayed in May 2024

Friendly staff. Clean, spacious, quiet room. Excellent breakfast.

Stayed in May 2024

We had a lovely spacious room with a balcony overlooking the water. Check in was easy, the staff were all very helpful and professional. We would definitely stay again.

Stayed in May 2024

Food and drinks was expensive.

It’s was really nice, bedrooms nice and spacious. Excellent location. Parking near hotel. Booked with breakfast, worth it!

Stayed in May 2024

Bathroom is quite small, although functional and clean so not an issue really.

Great stay for work purposes. Excellent location for ExCel Arena. Hotel was attractive with a very comfortable and spacious room. Good food in restaurant. Friendly staff.

Stayed in May 2024