Had some refurbishments going on above us so could be a little loud at times but we understand that it’s out of their control :)

Location was great and made travel so much easier for us. The room was also really lovely :)

Stayed in April 2024

The rooms aren’t gonna overwhelm you with beauty or convenience but they have everything you would expect and was clean. I heard some people say their room was loud at night with people in the hall and construction outside but we had no problems like that at all.

Centrally located and easy check-in. Nothing mind-blowing but a perfectly acceptable room and hotel for a trip to London. We stayed 7 nights and it felt like home after a while.

Stayed in April 2024

Nothing

The exceptional service that I received as a result of last minute changes to my international flight. The room was held for me as arranged through an exchange of e mails. The reception staff were first class and being able to leave luggage for hours on departure is most appreciated.

Stayed in April 2024

Slippy shower

Rooms was clean

Stayed in April 2024

We had breakfast in the downstairs restaurant. The food was not good, my eggs Benedict was cold😫

Stayed in April 2024

I didn't like it when the staff member who was booking us in then was trying to still help the person before us if the person left the qué and then come back he should wait to be seen again.also no milks in our room for coffee and no spoons to stir it so had to go and retrieve some . Also food upstairs was over priced and not worth the money it's changed since last time we went so won't be eating here again.

I like that the hotel was close to the theatre we was visiting and that the hotel was clean and staff friendly. Breakywas nice with lots of selection.

Stayed in April 2024

House keeping missed making up our room but we’re quite willing to do so as soon as we informed them.

The location near the theatre district was great and only a 2 minute walk from Tottenham Court station. The buffet breakfast was good. We were given an upgraded room upon arrival which was clean and well appointed.

Stayed in April 2024

The room fell below a standard one expects when paying that much money. The shower/toilet was dirty with a broken door making it impossible to fully close. Carpets were grubby. Room was hot with no aircon with external noise high making it hard to sleep.

Breakfast was Ok and staff were freindly

Stayed in April 2024

Was upgraded to larger new unit. Was allowed extra hour for checkout time.

Stayed in April 2024

Really good breakfast

Stayed in April 2024

Bit noisy with tut tut drivers street below but not hotels fault.

The location really good.

Stayed in March 2024

Room was a little small

Location

Stayed in April 2024

It was quite warm in the room (7th floor)

Location, room

Stayed in April 2024

The bed is not comfortable, charges to hold luggage after check out, and the window is so small, our room was too noisy by the lift and next to a staff room

Location

Stayed in March 2024

Small dark noisy room.

Location fantastic, room not that brill small dark and noisy . Breakfast was ok but waited 10 mins for plates to come out of kitchen for cooked breakfast.

Stayed in April 2024

Not enough machines to toast break, long queue. Found hair in the sausage. Paid for a superior room, wasn't anything superior about it.

Location was great.

Stayed in April 2024

Close to casino. Feel unsafe when late night.

Easy to access. Walk distance to shopping area.

Stayed in April 2024

In room tv worked perfectly, was a little on the small side.

Location 2mins from Tottenham court underground and 8 mins from Leicester Square which is on Picadilly line direct from Heathrow. Staff very friendly Rooms very clean and comfy. Breakfast was excellent and discounted if prebooked the night before. Easy to walk or travel on underground to all attractions. For any necessities convenience stores are located across from hotel. Stayed 3 nights. Would highly recommend.

Stayed in April 2024

The room we were first given did not have 2 single beds. Also, it was so dark and it was very small, we asked for a different room and the lady said we were upgraded to that room as it was recently refurbished, she took us to another room to look at but it was on the 13th floor it was OK as it was bigger had a double and single bed . But it did not have a socket for an electric toothbrush , the pillows were awful, not very good at all. Apparently, this room had been refurbished but had been used a lot. The shower and sink taps did not flow freely at first. I suppose being on the top but one floor did not help . All you could hear throughout the night were the lifts as there were 4 of them . They did keep us awake most night, and we were there for 2. I suppose we could have asked to move, but we didn't. And the last thing the towels I reckon they would be better to fit stick people they were not very big at all.

That it was near to the theatre that we were visiting in the afternoon , also was not far from the train station we needed to use

Stayed in April 2024

Location was great for seeing the sites

Stayed in April 2024

Stayed on 5th floor West Tower room faced main road Tottenham Court Road. No curtains in the room only white Venetian blinds so unable to block early morning light which meant we woke very early. Curtains would have helped to block some of the road noise and early morning lorry shop deliveries.

The breakfast was average for hotels at least we didn’t have to queue/wait as there was plenty of room to sit down.

Stayed in April 2024

Room was tired bathroom grubby. I understand there are renovations going on. They are very much needed..

Staff were amazing polite and friendly.food at V Q cafe first rate. Location exellent...

Stayed in April 2024

Room being too small, loo's flush and central heating not working properly

Location, reception

Stayed in April 2024

Location ! Location ! Location !

Ugly from outside good inside ! Our room on 6 th floor very small with ugly unit thing in it could do with modernising

Stayed in April 2024