Reviews of Mercure Exeter Southgate Hotel 4 stars
Southernhay East, Exeter, EX1 1QF, United Kingdom
#26 of 28 hotels in Exeter
Guests' ChoiceReview score
Based on 4027 hotel reviews
7.4Score breakdown
-
Cleanliness
8.0
-
Comfort
8.1
-
Location
9.1
-
Facilities
7.7
-
Staff
8.2
-
Value for money
7.3
-
Free WiFi
8.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 20 May 2024
Barbara
United Kingdom19 reviews7.0“Attending a conference. That was excellent. But breakfasts and dinners poor.”- • Leisure trip
- • Solo traveller
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Quality of food was poor
Swimming pool
Stayed in May 2024
-
Reviewed: 20 May 2024
James
United Kingdom7 reviews7.0Good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
Now have to pay additional money to use the pool facilities. Only minor but the TV in the room was old and outdated, and the signal was appalling.
Great location
Stayed in May 2024
-
Reviewed: 20 May 2024
Mary
Ireland6 reviews1 helpful vote8.0“Lovely, comfortable stay”- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 2 nights
- • Submitted via mobile
I cannot think of anything
Everything was first class, this was my third time here, and my daughters are staying in July. If the price is right I will be back, we come over from Ireland to visit our son, so I check the rates before I visit, and hope the price will be OK, we tried staying on the 7th June to the 9th but it was too expensive, which was a pity. Hopefully in the autumn we will be back
Stayed in May 2024
-
Reviewed: 19 May 2024
Martin
United Kingdom6 reviews7.0“Lovely city, but hotel needs to be freshend.”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
The restaurant is very tired. It was not easy to book a table in the restaurant. This could only be done at the front desk, even they had issues with the software. The outside spaces have been neglected and were, for the most part, not available.
The staff were all pleasant and welcoming. The room was a good size and clean, although the bathroom was a bit tired. The food was reasonable in the restaurant.
Stayed in May 2024
-
Reviewed: 18 May 2024
Terry
United Kingdom12 reviews1 helpful vote6.0“Pleasant enough”- • Business trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Charges for swimming pool, empty fridge
Proximity to town centre
Stayed in May 2024
-
Reviewed: 17 May 2024
Kerina
United Kingdom16 reviews1 helpful vote8.0“Had a lovely break with my son. Saw the northern lights and the quayside was lovely.”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
The spa area was a bit disappointing. It seemed a bit dated and if I’d booked later, I would have had to pay £10 to use it. I don’t think that would’ve been value for money.
The location was excellent and the staff were very friendly when we checked in. The breakfast and room was good too.
Stayed in May 2024
-
Reviewed: 16 May 2024
Victoria
Ireland6 reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
You had to pay for parking ( although lady on front desk offered free parking after we complained) There was an unpleasant smell in the lobby for our entire stay, smelt like bad drains. We booked a twin and double room and were told they couldn't be beside one another...when we went ro our twin room it was made up as a double so housekeeping came to change it...but my mum's diuble room was also available to split the beds...so really think we could have been beside each other. We were far apart each other and on different floors which wasn't ideal.
Location
Stayed in April 2024
-
Reviewed: 16 May 2024
James
United Kingdom3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Privilege Room
- • Stayed 1 night
- • Submitted via mobile
The bathroom was a little tired and the soap dispenser was high up pointing away from you to work.
The room location, the drinks in the room and the breakfast were great. Large room.
Stayed in May 2024
-
Reviewed: 12 May 2024
Zoe
United Kingdom5 reviews6.0“Rooms need some TLC”- • Leisure trip
- • Couple
- • Family Room
- • Stayed 1 night
Room was tired.. peeling paint, marks on the carpet, mould in the shower (loose drain cover) .. sofa bed looked a bit grubby and tired... overcharged for parking.... didn't feel it was value for money....
Reception staff were friendly and helpful at check-in, location is very good- very close to Exeter city centre and the room was spacious.
Stayed in May 2024
-
Reviewed: 12 May 2024
Emma
United Kingdom4 reviews7.0“Nice hotel and staff, great location and facilities, disrespectful guests did cause some issues/noise late at night”- • Leisure trip
- • Couple
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Our room above the entrance and people congregated late at night to drink and smoke which impacted on our sleep and stay
The location, staff and facilities great
Stayed in May 2024
-
Reviewed: 12 May 2024
Mark
United Kingdom16 reviews8.0“We will be back”- • Leisure trip
- • Couple
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast bacon undercooked and no mushrooms as per breakfast menu. Also an additional fee to swim
Location, decor and cleanliness
Stayed in May 2024
-
Reviewed: 12 May 2024
Deborah
United Kingdom2 reviews8.0“Would not stay here again due to extra charge for using pool, £10 for 15 min swim is too excessive”- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 2 nights
- • Submitted via mobile
The new charge for using swimming pool didn’t show in email until after I made my booking. If I had known I had to pay £10 to use pool I would have stayed at another hotel, that was same rate and pool was free for hotel guests!
Location great, staff were very efficient and friendly
Stayed in May 2024
-
Reviewed: 11 May 2024
Chris
United Kingdom8 reviews6.0“Adequate for a one night stay!”- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 1 night
- • Submitted via mobile
Room was clean but very tired. Paint work was chipped, the bottom of the bathroom door was in poor condition, laminate peeling away, paint on ceiling flaking off. Old fashioned and poorly kept furniture. Staff in restaurant at breakfast less than friendly!
Location
Stayed in May 2024
-
Reviewed: 10 May 2024
Nigel
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
Room 183 a little tired
Location and breakfast and bar area great and staff very helpful. Pool and Health Sap excellent
Stayed in May 2024
-
Reviewed: 7 May 2024
Cuan
United Kingdom7 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
Room could have been cleaned a bit better and bathroom extractor didn’t work, shower hose needed tightening
Great staff and location and swimming pool facilities.
Stayed in May 2024
-
Reviewed: 6 May 2024
Anne-marie
United Kingdom6 reviews7.0Good- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 1 night
- • Submitted via mobile
Chargeable spa facilities and quite dated interiors but was clean enough.
Centre location and parking on site
Stayed in May 2024
-
Reviewed: 5 May 2024
Anne
United Kingdom11 reviews1 helpful vote8.0“Pleasant stay but a little expensive given issues encountered.”- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 1 night
Checking in was not smooth and blamed on a system not loading my booking so long delay which I found embarrassing as queue was very long. Breakfast was chaotic and disorganised and needs reviewing. Disappointed as was hoping for a relaxed leisurely breakfast.
Room was clean , comfortable with lovely shower facilities. Room had everything required and good choice of hot drinks as well as some cold drinks in the fridge. Very quiet and not disturbed by any guests coming or going.
Stayed in May 2024
-
Reviewed: 4 May 2024
John
United Kingdom11 reviews6.0“Disappointed location was the only good point about the hotel.”- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 1 night
- • Submitted via mobile
Dust and dirt in the room, very uncomfortable bed, short of condiments in the room, No hand towels. Paying extra for parking.
Location
Stayed in May 2024
-
Reviewed: 2 May 2024
Rebecca
United Kingdom4 reviews8.0“Nice night away for our anniversary.”- • Leisure trip
- • Couple
- • Classic Room
- • Stayed 1 night
- • Submitted via mobile
Slow service at the bar. Waited for checking in but the lady was lovely and offered us a drink
Central, clean
Stayed in April 2024
-
Reviewed: 2 May 2024
Meleisa
United Kingdom1 review6.0“Only just fine. Not the worst but also not good”- • Business trip
- • Family with young children
- • Family Room
- • Stayed 4 nights
- • Submitted via mobile
Bed incredibly uncomfortable, room dated, restaurant overpriced and not very good
Location, some friendly staff, lovely shower
Stayed in April 2024
-
Reviewed: 2 May 2024
Jones
United Kingdom2 reviews8.0“We will happily stay at the hotel again.”- • Leisure trip
- • Couple
- • Accessible Classic Room with One Double or Two single Beds
- • Stayed 2 nights
I am coeliac so found the evening menu very limited in choice. The breakfast was fine with all the available food clearly labelled.
The location was perfect for our time in Exeter. The hotel was very spacious and the room we had was comfortable and quiet.
Stayed in May 2024
-
Reviewed: 30 April 2024
Verity
United Kingdom1 review6.0“Great hotel, shame about additional pool charges.”- • Leisure trip
- • Couple
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
It's a shame that you now have to pay an additional ten pounds per person per visit for the pool. This is part of the reason my husband and I choose this hotel. We come child free and enjoy the use of the pool too. The extra money doesn't make it seem worth it.
Breakfast is gorgeous, lots of choice and good quality. Hotel rooms are great too, upgrade if you can, its worth it.
Stayed in April 2024
-
Reviewed: 30 April 2024
Darren
United Kingdom23 reviews7.0“A pleasant and convenient stay in the heart of Exeter.”- • Family with young children
- • Classic Room
- • Stayed 1 night
- • Submitted via mobile
I was initially given a room that was already occupied by other guests
The reception staff were very helpful and provided my Dad with a room upgrade ahead of his surgery the next day.
Stayed in April 2024
-
Reviewed: 30 April 2024
Samuel
United Kingdom1 review6.0- • Business trip
- • Solo traveller
- • Accessible Classic Room with One Double or Two single Beds
- • Stayed 3 nights
- • Submitted via mobile
This review has been hidden because it doesn't meet our guidelines.
Guests also reviewed these properties:
-
Hotel Blue BratislavaBratislava, Slovakia
-
Le FlorenceSaint-Quentin, France
-
Hyoe KoyokakuKobe, Japan
-
Comfort Inn Pocono Lakes RegionLake Ariel, USA
-
Cedar Point Sandcastle SuitesSandusky, USA
-
La terrazza San SalvarioTurin, Italy
-
Colonels Beach VillaAlleppey, India
-
easyHotel London City ShoreditchLondon, UK
