No rubbish bin. Only one cup (we booked the room for two!). No bedside lamp (one in room but no bulb). Also bedside table so found a half broken chair outside room & used that!

Great location. Good sized room.

Stayed in May 2024

Room was fine but en suite quite small and very close to bed!

Location perfect for Hammersmith Apollo!

Stayed in May 2024

not what we expected by the pictures on booking .com. very run down

location

Stayed in May 2024

Decir a bit tired. Noisy hotel neighbours in middle of night - not the hotel’s fault but because reception was in another building, they weren’t aware and so wasn’t about to get up to go outside to tell them.

Good location. Comfortable bed. Kettle, tea bags and milk in the fridge.

Stayed in April 2024

Small rooms and the rooms weren’t in the same building which was inconvenient and unnecessary

Nice rooms

Stayed in April 2024

There was a bad smell which was present for the duration of my stay and when I had a visitor they too noticed the smell, describing it as "frousy". The smell really put me off and made me feel sick, leaving me unable to close the window. The window would not stay open unless propped up with something, all that was there to use was a small empty drink bottle which meant not enough ventilation to compensate for the terrible smell. Also there wasn't a kettle, which was very frustrating as there were tea, coffee, milk, suagr, mugs etc. just no kettle - such a damn tease.

The concierge was professional and helpful. I felt a certain level of security knowing he was there and he escorted a guest to my room making sure I was OK.

Stayed in April 2024

Could have done with some conditioner in the bathroom, and the shower didn't look super clean. Also think the door needs a latch on it for extra security at night

Fantastic location and great value for money. Went to a show at the Apollo and this place was perfect to crash in for the night

Stayed in March 2024

Noisy Guests

Great Location.

Stayed in March 2024

On ground floor and 1 window unable to be closed. Shower did not drain away.

Stayed in February 2024

Room looked tired, broken glass table, Tv not working properly, shower temperature not adjustable, no hairdryer, no pans to use the stove and no lock chain/brace for extra security of the door. Also, the fire alarm was on for several minutes in the morning (Tuesday) but none cared to advise if it was a drill or what. I was out of the room in my pijamas when a lady guest advised it was a false alarm.

Location was perfect for me.

Stayed in February 2024

Great location for a gig at the Apollo and close to tube station

Stayed in February 2024

I did speak to the receptionist at check-out and gave my feedback.  The only thing I found wrong was that the TV would, after so many hours of being on, suddenly go black (turn off and on and seemed to fix it). Also, I do agree with other reviews that some of the furnishings could be replaced or renewed, but these did not affect my stay.

Lovely, pleasant stay. It was clean and tidy. After reading some of the reviews, I was a little worried about what might await, but I kept an open mind. I was very happy with my stay.

Stayed in February 2024

Noisy people in the next room all night

Stayed in December 2023

Tired. Broken window didn’t make me feel safe. Few issues with bathroom

Excellent location and comfy bed

Stayed in February 2024

Needs some painting and updating Trims loose on bathroom door grout missing chair broken Bed frame needs replacing Just a bit tired needing sorting

Stayed in January 2024

Although the rooms were very clean and comfortable for a night's sleep, it could do with some cosmetic updating. The countertops' paint had worn away, the window's handle was broken, TV wasn't working. This didn't affect my stay but just something for the management to know and fix.

Staff were very lovely and accommodating, Sam was great,he did his best to take care of my requirements. Room was very clean, bathroom very clean, nice shower.

Stayed in January 2024

Not that I didn't like just a few things could do with improving such as light bulbs need replacing, a touch up with pain in rooms and on stairs. The floor tiles could do with amending.

Value for money due to the location. Good views from the room that I stayed in. Overall happy with the place.

Stayed in December 2023

No lift.

Location. Close to shops etc

Stayed in January 2024

Steep winding stairs to very top floor. Pics I saw online didn't quite match what I got. After 3 months we had, it was somewhere to put head down. Heating was tad high, couldn't find controls.

Location, room facilities, car park opposite.

Stayed in December 2023

Very basic room, kitchennet had very limited utensils, one cup etc. The great thing that there is a Pound store nearby, so we bought paper cups and utensils to make coffee. The soundproofing isn't there- we could hear moaning of the neighbours late at night and early in the morning.

Great location- it was close to event I was attending, great restraurants, easy access to public transit and short metro ride to visit key attractions. we had a problem with hot water in shower and the front desk came over to fix it for us.

Stayed in November 2023

Very grubby with a very small bathroom. Uncomfortable mattress

Location

Stayed in December 2023

The water didn’t drain very well, always felt like it was going to flood the shower

Happy little self contained room right next to the Apollo

Stayed in December 2023

It was ok on check in staff elsewhere in the premises so little wait room comfy

Stayed in November 2023

The noise and the smell from humidity before entering the room leaves an unpleasant aesthetic.

The location of the Hotel was ideal. Room was clean and well organized, including all the basic kitchen stuff (fridge, oven and a tea pot). The neighborhood was really pleasant with lots of different shops, cafes and really close to the metro & train.

Stayed in November 2023