Room overlooking car park at rear

Historical, friendly staff, great food

Stayed in April 2024

Shower needs attention

Staff excellent. Food excellent

Stayed in May 2024

Room size and comfort was great. Our room was not in the main hotel, but beside the car patk. but fortunately the weather was good for the walk to the restaurant. Dinner and breakfast were excellent, although they kept trying to put us in the deserted lounge: maybe because we had a guide dog with us, but we insisted n being in the dining room. The account was relentlessly inaccurate: - at dinner we were not initially charged for wine - at checkout we had not been charged for either breakfast but these errors were rectified (with a consequent £70 increase from the initial bil) when we pointed them out

Stayed in April 2024

Base of bathroom shower needs attention as silicon seal in room 35 is broken showing a gaping hole also shower control knob seems to be knackered. Not many car park spaces and is tight, still not too bothered, just an observation.

Very comfortable & cosy. Exceptional staff in dining room, very helpfull and caring. Room spacious and nice view of small green garden below with fully glazed terrace window (does not open).

Stayed in April 2024

Nothing.

Spacious room, excellent food, great location for access to Glasgow.

Stayed in April 2024

The staff was super kind and professional. The young man who checked us( sorry I cannot remember his name but he had long brown hair) in was very helpful with our luggage and information about the hotel and surrounding area. The room was clean and the area around the castle was very beautiful.

Stayed in March 2024

Nothing

Comfortable

Stayed in March 2024

Pillows were a little uncomfortable.

Everything was as expected.

Stayed in March 2024

Friendly staff

Stayed in February 2024

Very good environment, Cozy and warm

Historical place

Stayed in November 2023

Parking was an issue - I had to park on the street which wasn't ideal as I had to haul my luggage uphill to the reception on arrival. I found that the breakfast was very basic but extremely expensive so I didn't have it after the first day.

Pet-friendly room - dog bed and dog bowls were made available. The annex and the grounds made it easy to accommodate the dog without disturbing other guests.

Stayed in February 2024

Just need a dog waste bin to be placed outside

Very dog friendly- would highly recommend for anyone travelling with a pet. The room was also well equipped, with hairdryer and nice coffee machine and an iron. The staff was very friendly and great with dogs

Stayed in February 2024

Charm and character

Stayed in January 2024

Would have loved (and requested) room with a bath. Also, would be great if there could be a full complement of breakfast offerings for the whole of published hours

Staff was very pleasant and the hotel is beautiful

Stayed in December 2023

No lift

Very comfortable The concierge was very helpful

Stayed in December 2023

We loved the fact that we could stay in a castle! The staff were amazingly friendly and the service(including the restaurant)was outstanding

Stayed in December 2023

Not sure they could have improved on anything. Wonderful place with wonderful staff.

The staff were incredibly helpful, professional and cheerful. Nothing was too much trouble for them. The hotel is a beautiful building and was in an easy to find and handy location for us.

Stayed in December 2023

Breakfast was a bit expensive

Nice big room, lovely breakfast, friendly staff and fabulous Christmas decorations

Stayed in November 2023

Choice of food for dinner.

The decor is awesome. Parking available outside the premises.

Stayed in November 2023

Bedding was not comfortable

Big rooms

Stayed in November 2023

I thought the breakfast was a bit expensive. One member of the breakfast staff was very friendly and one wasn’t.

Stayed in November 2023

Breakfast should have been included

No breakfast included. Very disappointed.

Stayed in November 2023

The cost of the breakfast was very expensive, no square sausage either therefore not a Scottish breakfast. We also had some issues with the accessible room, if you require this room check that the facilities meet your needs, it's not as accessible as it should be.

The traditional style of the hotel is fantastic, makes for a really special stay. Evening meal food was excellent. The location is brilliant. Staff and service were great. Room was comfortable and clean.

Stayed in October 2023

Nothing

Very cool building. If you’re on a driving trip of Scotland, it has free parking which helps in price of accommodation. It is only one train stop from Glasgow Central - 5 mins, with the train departing twice an hour. It’s only a 4 minute even walk to the train. Very easy. The Hotel itself is fabulous. They upgraded us to a Junior Suite unexpectedly - that was such a bonus 🙏

Stayed in October 2023