Nothing

Location and staff

Stayed in May 2024

SEE ABOVE

Hotel good. But location was so difficult to get to. It took us just under 2 hours to get to the hotel. Taxi rank horrendous queues and do not think the driver would have been happy with such a short drive. We waited over 110 minutes for a Hoppa bus. What a dreadful service that now is. There were so many people waiting for the buses, no one to assist, then if a bus did come mayhem getting on as no one had a ticket. When queried as to why only one bus in 2 hours the driver said he had been there one hour earlier, which was a blatant untruth. Will not use the hotel again because of the time it takes to access.

Stayed in May 2024

Shower curtain. Selection of teas not very good

Very clean and quiet room. Nice products in bathroom.

Stayed in April 2024

Unfortunately unlike the bar staff the concierge staff weren’t as pleasant and felt as though we were impeding on there day when we approached the counter.

The property was very comfortable and was conveniently located to get to the airport. The staff at the cast iron bar & grill for dinner were lovely and the staff on the breakfast buffet and bar were also lovely. The room was comfortable and had all amenities needed.

Stayed in May 2024

It was a £23 taxi fare from Heathrow despite being described as an airport hotel. The Hoppa bus seems to be one an hour or less and we had just missed it.

Clean upmarket hotel

Stayed in May 2024

Location, access entrance, eye-watering parking charges, general tired-looking facade. Does not look like a Sheraton at all.

For a Sheraton, the room was pretty basic. Had all the basic amenities - safe, small refrigerator, Wi-Fi, etc..

Stayed in March 2024

It was exactly what I wanted and could afford, but not a luxury hotel in terms of design and amenities. Also, it is not in the terminal itself so may not be ideal for tight connections or standby.

I was pleasantly surprised by this Sheraton after reading some mixed reviews. Everything about my stay was great - early check-in was possible with a reasonable free of 10 pounds per hour, the room was comfortable (with massive bonus points for a window that OPENS into a courtyard), staff were helpful and friendly, the food from the bar surprisingly delicious (another bonus for vegan options). In terms of location, the hotel is very accessible from T5 by public bus (a short 5 min. hop with frequent service, easy to do even when jet lagged). Pro tip: take a walk on Harmondsworth Moor right next door and enjoy a beautiful green space!

Stayed in April 2024

Clean, convenient for airport and good dining

Stayed in May 2024

Was a short stay. Good staff. Lovely room. Coffee facilities not so good.

Stayed in April 2024

Big room

Stayed in April 2024

Cost of £25 for our dog, she is 6 kg and this cost for cleaning is not reflective of any cleaning required- it is a money making exercise. Not dog friendly in my opinion.

Room very well appointed, clean and modern.

Stayed in April 2024

Although at the end it did not bother me very much as I was very tired, there was constant noise through the duct work (I woke up for unrelated reason and though I kept some water running but it turned out to be the ventilator - or whatever). The building is also not very well noise isolated between the rooms and there are very many rooms (it's kind of a maze with long walking distances). Also, good luck to get anything there after 10pm (not sure how it is earlier as I arrived late). Add £ 15.00 for parking (per 24h) - pretty much the standard everywhere in the vicinity.

Size of room, I actually liked breakfast, rooms seem to be clean and comfortable. The location is great if you have a car as it is close to the airport. I actually stayed fro the first time near the airport AFTER my (long) flight and I would not do this again as one can find something more reasonable further afield. However, if you do this before your flight, the location matter more. Not sure how to use this hotel without a car (I just don't know) but with car it is very convenient but you also pay for parking.

Stayed in April 2024

Room as expected as I have stayed before. Handy for the airport. That's it, really.

Stayed in February 2024

Nowhere to just grab a coffee in the lobby outside of the bar opening hours which doesn’t open till 11 am.

Location, facilities, great restaurant and friendly helpful staff.

Stayed in April 2024

The breakfast buffet was disappointing. The scrambled eggs were cold. My husband ordered a Western omelette. The onions were badly burned and it looked unappetizing.

There were a lot of airline personnel in the lobby at both check in and check out. Obviously it's a popular hotel, with airlines. I was impressed by how efficiently the staff processed so many people.

Stayed in April 2024

Line for checking in. Not sure why it was taking so long.

Close to airport. Room was nice. On-site options for dining.

Stayed in April 2024

Due to my exit time 05.50am I had a packed breakfast croissant and banana - I don't know why but I expected more.

Nearly everything

Stayed in April 2024

Exceptionally quiet for an airport hotel. Rooms were much bigger than standard. Nice restaurant, staff were very polite & friendly. Very easy to book car to the terminal.

Stayed in April 2024

The towels were too tiny

We booked the hotel because it was close to the airport and was affordable. It was beyond our expectations. The staff was helpful and friendly, the food was great both dinner and breakfast. We appreciated the fact they had tasty vegan options. The bed was comfortable and it was easy to get to and from the hotel via airport shuttle busses. Overall experience was great, and we will be sure to return.

Stayed in April 2024

Nothing - it was all great.

Overall just a very good stay - room was spotless and comfy.

Stayed in January 2024

Pillows a bit soft for me.

Very nice meal in the Cast Iron restaurant.

Stayed in April 2024

The checkin receptionist failed to advise there was a parking charge. We did not realise until the morning and proactively spoke to reception to raise the issue. The twin beds in our room were not well made up - sheets were left untucked 😮 - BIG fail

Location

Stayed in April 2024

N/a

The location was perfect for T5 and I had a very comfortable nights sleep with lovely comfy bed & pillows. I received excellent customer service at check in.

Stayed in April 2024

No fried eggs for breakfast

Room excellent

Stayed in March 2024