Being situated at the lift and the associated noise. An armchair would be nice.

Restaurant. Reception staff. View from the room.

Stayed in May 2024

We were at the back of the hotel looking out to a building site. There wasn’t much room to move around with the sofa bed down.

The staff were extremely helpful and very welcoming.

Stayed in May 2024

No proper coffee machine

Breakfast great could do with coffee machine such as latte etc

Stayed in May 2024

The only downside to the whole experience was they have no parking and they recommend the multistorey car park a few minutes walk away in Chinatown on Stowell street. Having said that I booked and paid for the car park in advance and there was no hassle. You are guaranteed a spot and the barrier automatically recognises your no. plate and the barriers raise automatically. Couldn't figure out how to add a few extra hours though the next morning but that was probably just me.

Excellent location for the city centre and Chinatown. Staff were very friendly and polite. The bed was super comfy. Asked for a room looking onto St James Park football club and city, great view. Breakfast buffet was lovely in the very nice restaurant with plenty of choice of food and drinks.

Stayed in May 2024

Ideal room setup for 3 friends, comfortable and comfy beds with a large bathroom. Ticked all the boxes and location is excellent

Stayed in May 2024

Room 518 executive suite. Toiletries had run out. Self contained suite with kitchen no utensils tea towels pans etc.

Great breakfast very comfy bed

Stayed in May 2024

There are something missed to make our stay perfect. There is no slippers, teeth paste & brushes.

The coffee machine at the reception is the good start of our stay. Thank you.

Stayed in April 2024

Unfortunately we had a broken sink (easily resolved) and a stag/hen group woke us up 3am!

Front of house staff at Reception and breakfast were brilliant and very helpful! Location excellent too.

Stayed in May 2024

Small room. Very noisy.

Location is fab

Stayed in May 2024

It is fantastic hotel and close to shopping centers and other attractions area including  St. James Park Stadium. The rooms are clean, and spacious. Reception staff are exceptional, and they are welcoming and friendly. I would recommend to friends and families to stay in this hotel whenever they want to visit New Castle.

Stayed in May 2024

Breakfast choice was limited

Comfortable and Good Location

Stayed in May 2024

Bar opening hours very limited.

Breakfast very good.

Stayed in May 2024

Food service was slow.

Location, staff and value for money were all excellent.

Stayed in May 2024

The dining facilities are shared as a bar restaurant that the public can walk into from the street it seems which wasn't a problem for us as it was relatively quiet breaking on match days when Newcastle are playing at home it would be very busy and very noisy. Not a huge criticism but more so a idea could be that with the being such a big area you could have a separate part that has hotel diners only even if it means they have to access the normal bar. Just seemed a little bit loud and expansive for a hotel dining facility.

Location is fantastic and parking is good as it's close by and discounted although I had already booked it separately. Not sure if there's anything when you book on the normal website but perhaps just indicate that parking is available and discounted The staff were absolutely fantastic every single one of them. Very relaxed very friendly and really helpful. The bed and the pillows were incredibly comfortable and the room itself was spot on.

Stayed in May 2024

Room small for a family room. Bunk bed area was comfortable but nowhere at side of beds to put spectacles or a click to see time. Fridge is noisy. Poor lighting in the king bed area

Location great. Room small for a family room. Bunk bed a.

Stayed in May 2024

Lot of noise from the adjacent road

Comfortable bed, good central location, clean

Stayed in May 2024

Room was a bit rough around the edges, cracked mirror, broken wipe dispenser, just the overall finish… Half smoked cig and litter on the balcony… And the building site directly outside, gorgeous view

The hotel looks and feels expensive/posh on the ground floor

Stayed in May 2024

The room did feel a little old, the bathroom flooded after a shower if towels weren’t laid down

The area was great, lots of nice places around and walking distance to most of the city.

Stayed in May 2024

For the money (£175 on matchday) I was a little disappointed. We were disturbed all night with sirens going past, window was closed. Would recommend a non stadium view if your a light sleeper as the metal windows do not stop any noise. There were notifications around the hotel about the gym being closed ( had no intention of using as there for the match but would have been good to notify in advance for those who were intending using) Room and shower were abit grotty which again for the money was disappointing.

Location for St James Park was perfect. Bed was comfy. Check in early by chance when we went to drop bags off. Staff were very friendly and helpful.

Stayed in May 2024

It was expensive for the size of the room, we couldn’t get on the WiFi and the breakfast was expensive with no hot food options for a veggie

Perfect location for the city and for the football

Stayed in May 2024

A little noisy outside, from traffic- however it was expected as we had deliberately chosen the hotel for its location

the proximity to St James Park, it’s comfort and spacious rooms and the friendliness and helpfulness of the staff working there.

Stayed in May 2024

It is slightly pricey to be staying for 1 night

The location is great, the rooms are lovely and equipped with everything you need.

Stayed in May 2024

It wasn’t as clean as last time we stayed and the parking was more expensive than advertised but we didn’t object as it wasn’t expensive generally.

It’s easy to find with close parking

Stayed in May 2024

Expensive room only option

Lovely friendly and helpful staff, excellent location opposite St James Park

Stayed in May 2024