Saint Pauls Square,, Birmingham, B3 1QU, United Kingdom
#23 of 71 hotels in Birmingham
Guests' ChoiceBased on 1698 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.2
Facilities
8.3
Staff
9.0
Value for money
8.1
Free WiFi
8.6
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End of dialog contentReviewed: 27 May 2024
Louise
United KingdomLift was out of order which is difficult with cases and flights of stairs. No hangers in the wardrobe.
Great location, easy to get to by car. Good atmosphere and menu. Room was clean
Stayed in May 2024
Reviewed: 27 May 2024
Emma
United KingdomThe bed was a little hard for me, but that’s personal preference. Breakfast service was quite slow, even though it was quiet when we arrived there on Sunday morning. On Saturday evening, the ladies toilets required some cleaning attention, but rather than complaining (like another lady I met in the loo’s!), I simply had a quiet word with a staff member in the bar, and she thanked me, apologised and immediately went to get them sorted out - back to perfection in no time. Excellent!
Beautifully decorated, perfect location, delicious food/cocktails and friendly staff. The restaurant was very reasonable. Loved the late breakfast time (11:30am on Sunday), meaning we had a lovely, lazy lie in beforehand. Parking very convenient. Loved our stay!
Stayed in May 2024
Reviewed: 26 May 2024
Roisin
United KingdomThe lift still isn’t working
Nice building and very clean
Stayed in May 2024
Reviewed: 25 May 2024
Anna
United KingdomThe room was hot, only found the thermostat in the morning. Duvets are winter tog, heavy and hot!
We were initially given a room at the back of the hotel overlooking a industrial fan, very noisy! Reception staff super friendly and efficient, gave us another room at the front overlooking the square, much better 😀
Stayed in May 2024
Reviewed: 19 May 2024
Lynne
United KingdomService at bar slow and staff not that up on bar service.. 2 barells were off and needed changing.
Rooms clean and spacious. Ideal quiet location for shows and is easily walked. Parking at hotel a bonus. Breakfast was good.
Stayed in May 2024
Reviewed: 18 May 2024
Andy
United KingdomNo working lift. Ridiculous parking fees - Actually for 24 hrs but there's no option on the app to reduce the time or the charge. Coat hangers dudes...!
An interesting hotel well situated within a 20 minute walk along the canal to the Utilita arena. The ground floor has a large bar & restaurant area, the upper floors all dedicated to nicely presented hotel rooms. Lovely clean rooms with all the necessary resources, PLENTY of towels (lovely) comfortable bed & my wife discovered the soft pillow in the morning (LOL) I liked the firmer ones. This is the second time that we've stayed here, both times for concerts at the utilita and have enjoyed it both times especially the super friendly & helpful staff (including the cleaners). In comparison to European city hotels this is slightly more expensive than some but has been worth the extra in our opinion. A couple of moans, the lift still isn't working & wasn't last year..! 3 coat hangers for two people, please supply more, thanks. Finally £24.50 for parking, seriously? It was £15 last year, sub contracting the parking doesn't justify the parking fees. I will have to take that into account now when I come to Birmingham again, especially considering how many competitors that you have close by. A big thanks to all of the staff.
Stayed in May 2024
Reviewed: 13 May 2024
Dan
United KingdomCoffee pod machine no longer provided. Nasty coffee bags - get rid of these please.
Very quiet neighbourhood. Very good hotel bar, DJ on Friday night. End-of-corridor room very spacious.
Stayed in May 2024
Reviewed: 12 May 2024
Kathryn
United KingdomPillows were of a poor quality and no coffee machine, despite having an upgraded room.
Stunning building, conveniently located.
Stayed in May 2024
Reviewed: 9 May 2024
Anya
United KingdomGreat location, city centre and utilita arena within walking distance. Breakfast was excellent, overall really enjoyed our stay.
Stayed in May 2024
Reviewed: 7 May 2024
Anne
United KingdomBreakfast way over priced.
Location
Stayed in May 2024
Reviewed: 6 May 2024
Danny
United KingdomLift was out of order
Stayed in May 2024
Reviewed: 3 May 2024
David
United KingdomThe lift had been out of order a while from what I was told and with knee injury not great climb to 2nd floor with gear!
Good ambience in bar area, one of my favourite areas in Birmingham, the rooms are spacious and relatively quiet given location.
Stayed in May 2024
Reviewed: 2 May 2024
Wendy
United KingdomWe paid to have breakfast and I chose the continental which was disappointing. Very little choice. The other 3 of us had a full English though, and they were all happy with their cooked food.
Location was perfect. Welcoming and friendly staff. The bar area on Saturday night was vibrant and lively. Great atmosphere with DJ and music. Stylish decor throughout. Small carpark for the size of the hotel, but we did manage to get a space, so this was a plus.
Stayed in April 2024
Reviewed: 24 April 2024
Mark
United KingdomNoise from the downstairs bar and late night music. Pity the rooms didn’t have soundproofing
Perfect location
Stayed in February 2024
Reviewed: 23 April 2024
Jo
United KingdomBreakfast was a bit disjointed. Parking spaces were tight, but meters on the road are an option.
Lovely location in St Paul's Square
Stayed in April 2024
Reviewed: 20 April 2024
Harry
United KingdomBeds not comfy
Lovely and clean
Stayed in April 2024
Reviewed: 4 April 2024
Leanne
United KingdomThe welcome on arrival, the bed, the disabled wet room, the bedding.
Decor, bar, size of room, tv, dressing gowns, coffee machine, location, bar staff.
Stayed in April 2024
Reviewed: 1 April 2024
Nicky
United KingdomThe room we were directed to had not been cleaned by housekeeping - reception apologised profusely and we were given a smaller room however also 2 complimentary breakfasts which were amazing.
Centrally located in jewellery quarter
Stayed in April 2024
Reviewed: 31 March 2024
Malcolm
United Kingdomn/a
Catering and room standard was good
Stayed in March 2024
Reviewed: 30 March 2024
Mukoko
United KingdomHi you say parking is free but not
Stayed in March 2024
Reviewed: 28 March 2024
Hannah
United KingdomTwin beds would have been great. Drain placement under shower was wrong - kept stubbing my toe on it. Bathroom sink very low and toooooo small.
Friendly staff, complimentary mini-bar, lovely views, excellent soundproofing of the pub downstairs.
Stayed in March 2024
Reviewed: 28 March 2024
Geraldine
United KingdomA kettle would have been useful and a coffee machine that worked
Staff were friendly,good location
Stayed in March 2024
Reviewed: 27 March 2024
Nic
United KingdomThe lift wasn't working which was inconvenient as I had a heavy suitcase. Although the food was great and the dinner service was good, the service at breakfast was very slow.
The room was comfortable & warm. Dinner & breakfast were both very good. service at dinner was also good.
Stayed in February 2024
Reviewed: 22 March 2024
Mike
United KingdomWindow didnt open
Staff
Stayed in March 2024
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