Lift was out of order which is difficult with cases and flights of stairs. No hangers in the wardrobe.

Great location, easy to get to by car. Good atmosphere and menu. Room was clean

Stayed in May 2024

The bed was a little hard for me, but that’s personal preference. Breakfast service was quite slow, even though it was quiet when we arrived there on Sunday morning. On Saturday evening, the ladies toilets required some cleaning attention, but rather than complaining (like another lady I met in the loo’s!), I simply had a quiet word with a staff member in the bar, and she thanked me, apologised and immediately went to get them sorted out - back to perfection in no time. Excellent!

Beautifully decorated, perfect location, delicious food/cocktails and friendly staff. The restaurant was very reasonable. Loved the late breakfast time (11:30am on Sunday), meaning we had a lovely, lazy lie in beforehand. Parking very convenient. Loved our stay!

Stayed in May 2024

The lift still isn’t working

Nice building and very clean

Stayed in May 2024

The room was hot, only found the thermostat in the morning. Duvets are winter tog, heavy and hot!

We were initially given a room at the back of the hotel overlooking a industrial fan, very noisy! Reception staff super friendly and efficient, gave us another room at the front overlooking the square, much better 😀

Stayed in May 2024

Service at bar slow and staff not that up on bar service.. 2 barells were off and needed changing.

Rooms clean and spacious. Ideal quiet location for shows and is easily walked. Parking at hotel a bonus. Breakfast was good.

Stayed in May 2024

No working lift. Ridiculous parking fees - Actually for 24 hrs but there's no option on the app to reduce the time or the charge. Coat hangers dudes...!

An interesting hotel well situated within a 20 minute walk along the canal to the Utilita arena. The ground floor has a large bar & restaurant area, the upper floors all dedicated to nicely presented hotel rooms. Lovely clean rooms with all the necessary resources, PLENTY of towels (lovely) comfortable bed & my wife discovered the soft pillow in the morning (LOL) I liked the firmer ones. This is the second time that we've stayed here, both times for concerts at the utilita and have enjoyed it both times especially the super friendly & helpful staff (including the cleaners). In comparison to European city hotels this is slightly more expensive than some but has been worth the extra in our opinion. A couple of moans, the lift still isn't working & wasn't last year..! 3 coat hangers for two people, please supply more, thanks. Finally £24.50 for parking, seriously? It was £15 last year, sub contracting the parking doesn't justify the parking fees. I will have to take that into account now when I come to Birmingham again, especially considering how many competitors that you have close by. A big thanks to all of the staff.

Stayed in May 2024

Coffee pod machine no longer provided. Nasty coffee bags - get rid of these please.

Very quiet neighbourhood. Very good hotel bar, DJ on Friday night. End-of-corridor room very spacious.

Stayed in May 2024

Pillows were of a poor quality and no coffee machine, despite having an upgraded room.

Stunning building, conveniently located.

Stayed in May 2024

Great location, city centre and utilita arena within walking distance. Breakfast was excellent, overall really enjoyed our stay.

Stayed in May 2024

Breakfast way over priced.

Location

Stayed in May 2024

Lift was out of order

Stayed in May 2024

The lift had been out of order a while from what I was told and with knee injury not great climb to 2nd floor with gear!

Good ambience in bar area, one of my favourite areas in Birmingham, the rooms are spacious and relatively quiet given location.

Stayed in May 2024

We paid to have breakfast and I chose the continental which was disappointing. Very little choice. The other 3 of us had a full English though, and they were all happy with their cooked food.

Location was perfect. Welcoming and friendly staff. The bar area on Saturday night was vibrant and lively. Great atmosphere with DJ and music. Stylish decor throughout. Small carpark for the size of the hotel, but we did manage to get a space, so this was a plus.

Stayed in April 2024

Noise from the downstairs bar and late night music. Pity the rooms didn’t have soundproofing

Perfect location

Stayed in February 2024

Breakfast was a bit disjointed. Parking spaces were tight, but meters on the road are an option.

Lovely location in St Paul's Square

Stayed in April 2024

Beds not comfy

Lovely and clean

Stayed in April 2024

The welcome on arrival, the bed, the disabled wet room, the bedding.

Decor, bar, size of room, tv, dressing gowns, coffee machine, location, bar staff.

Stayed in April 2024

The room we were directed to had not been cleaned by housekeeping - reception apologised profusely and we were given a smaller room however also 2 complimentary breakfasts which were amazing.

Centrally located in jewellery quarter

Stayed in April 2024

n/a

Catering and room standard was good

Stayed in March 2024

Hi you say parking is free but not

Stayed in March 2024

Twin beds would have been great. Drain placement under shower was wrong - kept stubbing my toe on it. Bathroom sink very low and toooooo small.

Friendly staff, complimentary mini-bar, lovely views, excellent soundproofing of the pub downstairs.

Stayed in March 2024

A kettle would have been useful and a coffee machine that worked

Staff were friendly,good location

Stayed in March 2024

The lift wasn't working which was inconvenient as I had a heavy suitcase. Although the food was great and the dinner service was good, the service at breakfast was very slow.

The room was comfortable & warm. Dinner & breakfast were both very good. service at dinner was also good.

Stayed in February 2024

Window didnt open

Staff

Stayed in March 2024