36 Norfolk Square, Westminster Borough, London, W2 1RT, United Kingdom
#588 of 1,011 hotels in London
Guests' ChoiceBased on 1156 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
9.1
Facilities
7.6
Staff
8.3
Value for money
7.5
Free WiFi
8.4
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End of dialog contentReviewed: 18 May 2024
Sharon
AustraliaEverything was perfect
Location
Stayed in May 2024
Reviewed: 17 May 2024
Chryswoods
United KingdomGreat location and very friendly and helpful staff. Nice to have a fridge in the room. Very convenient. Room a little small, but that’s central London.
Stayed in May 2024
Reviewed: 16 May 2024
Cathy
IrelandOur friends paid more and were squeezed into a box room which should be a single room.
Our room was great, spacious and clean.
Stayed in May 2024
Reviewed: 15 May 2024
Lisa
AustraliaRooms a little small when you have big suitcases
Very close to everything. In a great location.
Stayed in May 2024
Reviewed: 13 May 2024
Katherine
AustraliaOur cosy room was a little too cosy…not enough room to open two suitcases.
The property was very well located. Easy access to Heathrow airport. Plenty of eateries in the vicinity. Easy walk to Little Venice, Kensington Park. The property was very clean, and fresh looking.
Stayed in May 2024
Reviewed: 11 May 2024
Shaun
AustraliaThe room was smaller than the photos show
The location was great and the room was nice and Cossey. the staff where a great help and friendly
Stayed in April 2024
Reviewed: 9 May 2024
Yiu
CanadaSound and vibration from trains.
Close to Paddington train/underground/QE line station. Nice bed.
Stayed in May 2024
Reviewed: 8 May 2024
William
CanadaVery small room.
Close to Paddington station and underground. Very clean and modern facilities. Very friendly staff.
Stayed in May 2024
Reviewed: 7 May 2024
Vickie
United StatesThe room was extremely small. The bath even smaller. Sadly the bath door (frosted glass) didn't close, the shower water control meant you must stand under the shower to turn on and control temp. Added to the experience, the glass folding shower door was difficult to close/latch.
The location was excellent for our needs. The neighborhood was quiet and had pubs for food and tube station for travels close.
Stayed in May 2024
Reviewed: 6 May 2024
Shazwani
MalaysiaNone.
The hotel was very clean. Although a bit small, it's not like other 3 star hotels with smells, and messes. The hotel was very neat. Although rooms were a bit small, it's understandable as the price for hotels in London is a bit pricey. Overall it's perfect. Love the cleanliness. Looks like a new hotel too. Street parking is available right infront too. Restaurants, stores all within walking distance and very safe to walk around!
Stayed in April 2024
Reviewed: 6 May 2024
Jane
DenmarkThe room was small, which is fine but it was quite tight if you have larger luggage. Limited surfaces. Lack of instruction for coffee machine and mini fridge. You can hear/feel the underground even from a 3rd floor room. Bad water pressure in the shower and controlling temperature was also an issue.
Great location. Comfortable and equipped for resting after a long day in the city. Bed was comfortable and rooms felt newly renovated.
Stayed in April 2024
Reviewed: 5 May 2024
Michèle
LuxembourgNo plug for the coffee machine. Very small room.
Close to Paddington station and good money for value. Comfy bed. Friendly staff.
Stayed in March 2024
Reviewed: 4 May 2024
Isobel
AustraliaThere was no breakfast service available
Very handy to everything
Stayed in May 2024
Reviewed: 4 May 2024
Jean
AustraliaEasy to find
Stayed in April 2024
Reviewed: 3 May 2024
Michelle
AustraliaJust a powerpoint close to cupboard to boil the kettle or make coffee instead of having to carry it all over to the bedside table!
Very clean, comfortable beds, friendly helpful staff, nice biccies, close to Paddington station
Stayed in May 2024
Reviewed: 3 May 2024
Maria
AustraliaGreat location; staff super friendly
Stayed in April 2024
Reviewed: 1 May 2024
Betsy
United StatesCoffee maker was difficult. Never worked for us.
Location was great. Was not thrilled with the split stairs for our ages. Requested a room change due to our luggage. Overall it was good for a night. The building free standing fools you. It is a huge white building with several separate small hotels.
Stayed in April 2024
Reviewed: 30 April 2024
Abayomi
NigeriaNothing
It was mordern and comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Barbara
United KingdomRoom quite small and not enough electrical sockets
Comfortable bed
Stayed in April 2024
Reviewed: 27 April 2024
Abi_gurl
Philippines- Nothing, everything is good for me during my stay
- Proximity to Paddington Station and bus stops! So convenient! close to restaurants and shops too. - Comfy beds, Good to have 2 pillows per person - Though the shower and toilet is small, still good as it is clean. - They have small biscuits everyday and coffee, there is kettle, small fridge, free water at the reception.. everything you need is in the room, except for iron but I don't need it. - Room is cleaned everyday, except when you say not to do so - I am not sure of the value for money but as I searched for hotels, I found this as one of the most reasonable prices compared to other hotels, the pictures are the same as the rooms. - The room is small but its okay, I can lay my big luggage on the floor and I can open it.
Stayed in April 2024
Reviewed: 25 April 2024
Nisrine
LebanonGreat value for money Great location
Stayed in April 2024
Reviewed: 25 April 2024
Frances
AustraliaInitial code for room didn’t work, but they gave us a key. Shower was good but dated. Not really much wrong though, it all worked ok
Very well located and quiet. It was clean, good facilities and comfy bed
Stayed in April 2024
Reviewed: 23 April 2024
Cath
United KingdomI was put in the lower ground floor rooms and you can hear the tubes.
Great location. 5 min walk from Paddington station. Off main road, so reduces traffic noise. The room was a good size, clean, modern with a nice shower.
Stayed in April 2024
Reviewed: 22 April 2024
Roberta
United KingdomUnable to walk around the bed. Television so close unable to watch it
Exceptionally clean
Stayed in April 2024
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