Good location, close to railway station, Quayside and town centre. Good facilities in the room (including underfloor heating in the bathroom which was nice!). Room nice and clean with adequate storage. Comfy bed. Friendly staff. The ability to come down and pick up croissants and coffee in the morning was very welcome. The little snack shop was also useful. Highly recommend.

Stayed in May 2024

The location was excellent for the train station..and plenty restaurants and bars too….

Stayed in May 2024

No complaints, everything was first class and we will certainly recommend this hotel and stay there again.

Excellent room, very clean, excellent location, good price, excellent and very helpful staff, very comfortable bed, the complimentary tea, coffee and croissants were very much appreciated.

Stayed in May 2024

Nothing really

Location, comfortable beds, kitchen area and great shower.

Stayed in May 2024

The room was very hot on arrival, and the room temperature control wouldn't go low enough to make the entire stay comfortable.

Easy check in/out. Croissants and coffee were delicious! Fridge etc spot on. Nice selection of ready meals and snacks available. Room amenities good. Great view from the room though overlooked closely by neighbouring properties.

Stayed in May 2024

Maybe a softer pillow

It was quiet, bed was comfortable location for Arena was great and discounted parking

Stayed in May 2024

Nothing

It had everything we needed.

Stayed in May 2024

Loved it here. Staff very helpful and friendly. Room spotless. 5 minute walk to all shops & bars. Definitely be back.

Stayed in May 2024

Due to the room placement I couldn't open the windows which was at times uncomfortable - but to be honest I did not ask for a change of the room, so that is on me really.

I really liked the size of the room and the kitchenette placement. Kitchenette had everything I needed and was really useful. Bathroom was roomy and had heated(!) floor :) The staff was very friendly and always happy to help, they made me feel very wellcome. The complimentary coffee and croisant in the morning were brilliant. The location is great - close to the train station (useful for seeing other towns) & metro (useful for getting from and to airport) and within walking distance to the shops and the centre of town.

Stayed in May 2024

.

Spacious, clean. Tidy. Has everything I needed.

Stayed in May 2024

Carpark was quite a distance away from the hotel and there wasn't a luggage room so staff thankfully stored our stuff in the office

Rooms were superb and had everything you would need. We loved the heated floor in the bathroom. Little touches like the complimentary croissants and coffee every morning were great too.

Stayed in April 2024

Nothing

Clean , quiet , staff good

Stayed in April 2024

I payed extra for a room with a view and all I could see was the train tracks I would say it was over priced

Hotel was lovely and clean Modern Loved the underfloor heating in the bathroom

Stayed in April 2024

Everything staff friendly

Stayed in April 2024

Small room

Very close to city centre Clean and comfortable

Stayed in March 2024

It's such a pity that with parking in the centre being so scarce that it was a 11 minute walk to recommended car park with luggage. That's not the hotel's fault but something to be mindful of for anyone with mobility issues. You could potentially offer a luggage drop off, and had I realised that there were lockers in reception I would have done this and walked to the car park unhindered. The shower was lovely but the style and bathmat weren't really sufficient to mop up all the excess water which meant the tiles were a bit uneven with some grout missing due to continued use and the door stuck a little on them, so could perhaps do with some tlc. Couldn't get the universal remote to work on the TV in the bedroom and the cord on the Roman blind was broken so couldn't fully bring it down over the window.

The location was amazing, the staff couldn't have been friendlier and even though IT issues at check in meant our room cards weren't working, this was fixed quickly before we left to go out for the evening. The suite felt like a bit of luxury for a night away from the kids and the furnishings were modern but comfortable and functional. The toaster was incredible, I wish I knew what it was as I'd love one for home! Reception was bright and welcoming and had all the supplies we needed. We'd stay again!

Stayed in March 2024

The bed was very firm and uncomfortable. The location of our room was on the ground level and at the rear of the hotel, our room window looked out into the waste recycling area. Not what I wanted to see when looking out the room window when staying in a nice hotel for our anniversary.

The location of the hotel is excellent and easy to get to from the train station. The room was well equipped and clean. Great shower and facilities.

Stayed in March 2024

There was nothing we didn't like. I wish we could have stayed longer.

The gentleman at reception, Tom, was extremely nice to me and my girlfriend upon arriving, which was really nice as we had an incredibly long journey from London to Newcastle! Given availability, we were upgraded and had a fantastic stay. The room was excellent - spacious and very clean - and Tom was fantastic throughout our entire stay & was always happy to help us out, and really made our stay something special.

Stayed in March 2024

Great location

Stayed in March 2024

Down the road from the station which was convenient but I wouldnt like to have walked back on my own at night. On a hill which was not good for me as I have breathing difficulties

so useful to have a kichenette. Fresh croissants each morning supllied, Really clean, pleasant staff. A useful supply of snacks foe emergencies

Stayed in March 2024

Nothing

Really clean, modern rooms with everything that you need and a great city location.

Stayed in February 2024

Everything was good in the room. However, it would have been great if few things like Shower cap, dental kit, room slippers are provided in the room. When checked at the reception, I found out that they don't have it :(

I stayed for a night in the studio apart with a view and the view was amazing. I enjoyed the sunrise from my bed :) The apartment was clean with basic utensils for basic cooking. The place is 5-7 minutes walk from the central station. I would anyways look forward to book this again.

Stayed in February 2024

Nothing. I was only there one night, but would stay longer next time.

All great - comfortable, warm, friendly, quiet and very close to the station. I think it's worth paying a bit extra to have a window overlooking the Tyne, there's a chair to put your feet up and enjoy the view. Fresh croissants and drinks to grab in the morning. Fresh milk and other supplies from the foyer. Great little kitchen area for drinks, snacks or even a full meal.

Stayed in February 2024

No where to eat food in the room you prepared in the kitchen no table or chairs

The ambience

Stayed in February 2024