They could have more spa facilities.

Service of the hotel was excellent. Staff was friendly.

Stayed in April 2024

The sink taps in the bathroom of room 215 were temperamental and needed a lot of turning to effect a stream.

Comfortable and clean with excellent food and facilities.The staff were really friendly and helpful.

Stayed in April 2024

Lodge was dated

Great value and location. The friendly staff.

Stayed in April 2024

Could do with a refurb as a little dated and basic. But clean and comfortable.

Good location, friendly staff, clean and dog friendly. They kindly upgraded my room for free also!

Stayed in April 2024

Noise of the extractor fan outside

Lovely location

Stayed in April 2024

There was noise from a junior rugby tour staying at the hotel but staff gave us a late checkout so we could have a lay in!

Breakfast and location, very dog friendly.

Stayed in April 2024

Room didn't have a mini fridge which was a bit inconvenient but the staff let us use their main kitchen fridge for the baby food. Parking was free but first come first serve, not that many spots. Paid for a room with balcony and a sea view and we had a corner room as such but peeking at other rooms on the way out, I think our room was much smaller almost cramped by comparison, and only partial sea view compared to some of the other rooms -not sure if they had a balcony. However, it was still nice and the balcony was still worth having. Was a bit noisy with people coming past.

Excellent location. Fabulous restaurant on site with great food and great views. Minutes from the beach and walking distance to a playground, other restaurants, viewpoint, tropical gardens, etc. Bonus that it came with Jacuzzi, gym and swimming pool but we didn't get time to use these. Room itself had a nice view, free parking was really useful. Staff were very accomodating

Stayed in April 2024

The bed was not comfortable, breakfast was too expensive so we ate out. Just a busy weekend for them, the bar was very noisy, with a lot of teenagers running up and down corridors making lots of noise, but this was not the fault of the hotel. Went quiet after the bar closed and their parents collected their children

Location, free car park, friendly staff

Stayed in April 2024

Breakfast excellent. Clean hotel. Friendly and approachable staff. Nice pool. Nice to have access to a small gym. Excellent location

Stayed in April 2024

The furnishings are dated but ok

Everything was clean and tidy Had a pool and was dog friendly

Stayed in April 2024

I want to stress that I enjoyed my stay and these are simply small things that I feel could make a disproportionately positive difference to other guests' experience with relatively little required on the hotel's part to achieve them. No black pudding at breakfast was a slight disappointment. While there was hot drink self-service you had to ask if you wanted tea, which while no fuss just seemed a little bit odd for such a popular drink. Room was a little less modern than I had anticipated on booking. My comment is not about suggesting any investment or updates are needed, in my view everything was perfect. My feedback here is just one of expectation management. What I might find charming and lovely, others might find dated had they anticipated something a little more modern. Spirits wise I was a little disappointed by the lack of selection, for instance no single malts. The price I paid for the drink I settled on was in line with the price I was prepared to pay for what I was hoping for, but the options were limited and if I was not a captive audience due to a wedding at the hotel I might have explored nearby alternatives. I say this not as a complaint but as advice to a wonderful team: given the markup that spirits have, you can't go wrong with a bottle of Laphroiag, a bottle or two of Speyside and a bottle of Highland Park behind the bar. In my experience a slight majority of those who order single malt whisky would not otherwise order a drink at all were it not available; those who find what they seek tend to be satisfied repeat customers and are more likely to choose to eat where they are.

The staff were incredible, all worked very hard, were attentive, efficient and cared about providing a good experience. No unreasonable waits even when they were clearly busy. Decent leisure options. Location is superb, rooms nice and quiet and very clean. The food was of good quality. While there didn't seem to be quite enough parking if at capacity, it's easy to park on-street within a 1 or 2 minute walk and it's a very nice, safe area. Beer and cider prices were very reasonable and perfectly served. They hosted the reception for a friend's wedding and everything was spot on. From the time I spent with the groom the day before I could see how passionate, attentive to detail and flexible the planner was, and every element was delivered to perfection - lovely food for both the wedding breakfast and evening buffet, fast service at the bar, staff visible if you wanted their attention and attentive to anticipating guests' needs but at the same time extremely unintrusive - this is a difficult balance and the team nailed it. Probably the most spacious bathroom I've had in a three star hotel - as a large guy to be able to fit in a hotel bath and feel comfortable is a rarity.

Stayed in April 2024

The only problem we had was that the kids menu was not offered to us until we were about to order and then the spaghetti was too strongly flavoured for a 7 year old and inedible but was knocked off the bill.

First impressions are so important and the reception staff were excellent as were the rest of the staff we came across. Eye contact on every occasion as well as a greeting even from the cleaning staff so well done to the manager for inspiring them all. Spotless clean room and a swimming pool that was never overcrowded and a balcony with sea views made for a great experience.

Stayed in April 2024

Maybe food could be improved but it’s not bad

Swimming pool give charm for this hotel

Stayed in April 2024

Beds were uncomfortable. Matresses were too hard. Hot water was a bit unreliable. No hot water in the shower on our first evening, but then was very hot thereafter (easily adjusted with the cold!)

Loved the pool. Staff were very friendly and helpful on reception. Rooms were clean and had everything we needed. Games in the hotel were great for children. Food was very good. Generous portion sizes and tastey.

Stayed in April 2024

Due to rain the t. v reception was sporadic. They kindly changed our room and it was better at first then it failed again so we just went to sleep and in the morning it was fine.

Room good, t. v middling, breakfast great, location beautiful but take taxi money.

Stayed in March 2024

Pool area needs to be ventilated better

Room was fine, bed was comfortable enough and children's bunk bed was good. Room size was OK , not enormous but big enough for a short stay. Room and bathroom was clean. Facilities were good with swimming pool, table tennis , air hockey and pool table. Please note, when using swimming pool we struggled at first as chlorine smell was too strong causing everyone to cough and eyes to water. The solution to the ventilation problem was opening the emergency exit doors, this provided enough ventilation and we were able to use pool without a problem. Breakfast was nice and enough choice for everyone. We had evening meal once and this was OK, but not exceptional. All of the staff were very nice and friendly. Location is good next to the beach, overall we would recommend the hotel for a short break with children.

Stayed in April 2024

The room was really clean and the food in the restaurant was exceptional.

Stayed in April 2024

Our room was quite small, it was us and our 2 dogs.

Breakfast was lovely as were the waiting staff. Our room was very clean. Lovely sea views.

Stayed in April 2024

Room was clean but a bit old and shower in bath was not very strong

Breakfast and evening meal was good

Stayed in April 2024

The pool although lovely was slightly on the colder side and I couldn’t stay in for long, however my girls still enjoyed it. It wasn’t busy at all so felt like our own private pool. Upping the temp would really improve the facility.

It was super family friendly. We loved the table tennis and snooker. The beds were comfortable, hot showers, clean rooms and super breakfast.

Stayed in April 2024

I would suggest checking the switches in the room carefully, as one of them was flimsy, it might be ok but would be good to take care of that in advance. Also, the bathroom radiator had some visible wires, it would be safer if they were taken care of and covered. It just didn't look that safe especially if the room is offered to families with children. However, we didn't spend the days in the room and our daughter wouldn't put her fingers everywhere, so all good.

The room was clean and a good size. The food was amazing. The staff was friendly and helpful. Extra towels for the pool have been really appreciated, as you didn't need to keep and dry them in the room. We requested bed protection for our daughter so she won't fall off from the bed and it was delivered to us in 10 minutes. The location is also really good, only a 5-minute walk to the beach with a good-sized playground for kids.

Stayed in April 2024

Where was room was positioned

Good service always willing to help

Stayed in March 2024

Nothing

Great location, near the beach. Staff very friendly. Bed was very comfortable slept really well.

Stayed in March 2024

Very friendly staff. Loved the food excellent choice at breakfast.Also had lovely dinner and sandwiches at lunchtime. Have stayed here a few times now and can't wait to come back soon. Love the swimming pool and hot tub

Stayed in March 2024