Reviews of Riu Plaza London Victoria 4 stars
1 Neathouse Place, Westminster Borough, London, SW1V 1LH, United Kingdom
#249 of 1,009 hotels in London
Guests' ChoiceReview score
Based on 3255 hotel reviews
8.4Score breakdown
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Cleanliness
8.9
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Comfort
9.0
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Location
9.4
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Facilities
8.5
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Staff
8.8
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Value for money
8.0
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Free WiFi
8.5
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Reviewed: 3 June 2024
Paelo
United Kingdom4 reviews8.0“Overall it was lovely few days away n good location”- • Leisure trip
- • Couple
- • Deluxe King Room with City View
- • Stayed 2 nights
- • Submitted via mobile
What i didn’t like was when I booked the hotel I told them my reservation reason for coming. It was my husband s birthday nana that it would be nice if they had put something in room for him even if it was only a card or something. And they emailed me back knowing, buth when we got there nothing was mentioned my receptionist so next day I reminded them and later on that day they asked my husbands date of birth which I told them . And they said they will sort it for tomorrow on his birthday but nothing was done . I was very upset and said it s not good customer service after I payed alot of money for two nights included breakfast not the cheapest hotel. But more reason was to cheer him up . And no one acknowledged us .
Everything was lovely beautiful hotel n decor breakfast was sensational . No complimentary water no biscuits to have with your tea or coffee , which most hotels do have in rooms .
Stayed in May 2024
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Reviewed: 3 June 2024
Michael
United Kingdom1 review9.0“Nice”- • Leisure trip
- • Solo traveller
- • Deluxe King
- • Stayed 2 nights
- • Submitted via mobile
Getting to my room
Location
Stayed in May 2024
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Reviewed: 3 June 2024
Mausumi
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Family Triple
- • Stayed 3 nights
- • Submitted via mobile
Great
Stayed in May 2024
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Reviewed: 3 June 2024
Vasilev
Bulgaria8 reviews3 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Deluxe King
- • Stayed 9 nights
- • Submitted via mobile
There were no windows to open for air circulation, this was the only setback but i think it’s common in London. Not enough drawers for clothes
Location, room was nice and spacious, bathroom.. etc
Stayed in May 2024
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Reviewed: 2 June 2024
George
Romania6 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Cleaning, food
Location, friendly staff, the view
Stayed in June 2024
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Reviewed: 2 June 2024
Meral
Australia7 reviews8.0“Pleasant stay”- • Leisure trip
- • Couple
- • Deluxe King
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was good. There was a range of food but don’t expect to find a chef ready to cook you an omelette. Service was great and considering the large quantity of people eating at any one given time. Everything was very orderly and food was fresh.
Stayed in June 2024
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Reviewed: 2 June 2024
Elaine
United Kingdom52 reviews8 helpful votes9.0“We will definitely return.”- • Leisure trip
- • Couple
- • Deluxe King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
The only improvement would be a Nespresso machine.
Location, comfort, spaciousness, cleanliness and extremely pleasant and polite staff.
Stayed in June 2024
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Reviewed: 1 June 2024
Annika
Sweden16 reviews9.0“Great location, staff and rooms.”- • Leisure trip
- • Family with young children
- • Deluxe Queen
- • Stayed 2 nights
- • Submitted via mobile
The breakfast was a bit too crowded and the food wasn’t as good as expected for that price.
Great location, nice room and great bathroom. Very professional and friendly staff.
Stayed in April 2024
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Reviewed: 1 June 2024
Robin
United Kingdom7 reviews8.0“Comfortable and clean hotel in a great location.”- • Leisure trip
- • Couple
- • Deluxe Twin
- • Stayed 2 nights
- • Submitted via mobile
The layout of the hotel is crazy and would not inspire confidence in an emergency.
Comfortable beds, good showers, nice towels and an extensive breakfast choice.
Stayed in May 2024
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Reviewed: 1 June 2024
Philip[
United Kingdom23 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Twin
- • Stayed 2 nights
- • Submitted via mobile
N.a
Location. Facilities Decor.
Stayed in May 2024
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Reviewed: 1 June 2024
Haykush
Netherlands1 review8.0Very good- • Business trip
- • Group
- • Deluxe - No Window
- • Stayed 2 nights
- • Submitted via mobile
Where is the stairway to the basement?
Stayed in May 2024
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Reviewed: 31 May 2024
Ashley
Australia2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Twin
- • Stayed 6 nights
- • Submitted via mobile
Breakfast was good overall however the eggs had very little flavour and the pancakes were quite floury. One thing that stood out was the fact that reception couldn’t call us a taxi unless it was going to the airport only.
The shower had great pressure and the cleaning staff were lovely and accommodating. Riu Plaza is right near Victoria Station which was a big bonus for us. We didn’t hear any noise from the light traffic below. The beds were comfortable.
Stayed in May 2024
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Reviewed: 31 May 2024
Aarti
United States36 reviews2 helpful votes9.0“Great location and spacious room, minutes from Victoria station”- • Leisure trip
- • Solo traveller
- • Deluxe King
- • Stayed 1 night
- • Submitted via mobile
Great location, excellent price for London and spacious room
Stayed in May 2024
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Reviewed: 31 May 2024
Abdullateef
Saudi Arabia24 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe - No Window
- • Stayed 1 night
- • Submitted via mobile
I wished there is a security at hotel doors, as one of my small bags was about to be snatched by stranger.
Modern hotel in the heart of London.
Stayed in May 2024
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Reviewed: 30 May 2024
Walter
United Kingdom16 reviews1 helpful vote8.0“Visit to Victoria London”- • Business trip
- • Couple
- • Deluxe King
- • Stayed 1 night
- • Submitted via mobile
Only one pillow each. Needed a second.
Convenient for Victoria Rail and Underground and lots of interesting restaurants. Close to many places of tourist interest. Room quite comfortable and quiet. Breakfast has good choice.
Stayed in May 2024
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Reviewed: 30 May 2024
Dina
Israel28 reviews3 helpful votes7.0“The staff are very polite but useless. The maintenance guy, however, went way and beyond to help us solve a technical pr”- • Leisure trip
- • People with friends
- • Double Room - Disability Access
- • Stayed 10 nights
- • Submitted via mobile
Even though it was a new hotel it was built cheaply and it showed on everything. The internet was problematic throughout.
The location was very good.
Stayed in May 2024
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Reviewed: 29 May 2024
Henrikh
Ukraine26 reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Deluxe King
- • Stayed 1 night
- • Submitted via mobile
The air was very having and there was a proper ventilation or a way to open the windows. I was told the hotel was all full when I wanted to change the room
The room was quiet
Stayed in May 2024
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Reviewed: 28 May 2024
Holger
Germany3 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe - No Window
- • Stayed 2 nights
Room without a window was a bit peculiar
Very good breakfast
Stayed in May 2024
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Reviewed: 28 May 2024
Tariq
United Arab Emirates57 reviews2 helpful votes7.0“Lovely trip with my small family”- • Leisure trip
- • Family with young children
- • Deluxe - No Window
- • Stayed 6 nights
- • Submitted via mobile
Changing our room even after confirming The way they wanted us to pay in order to use our room on the last day :)! Thats new on my knowledge to “hospitality pricey for a 4 star hotel Some missing items in the room
Room size Location close to Victoria station/underground Few helpful staff like jully and jawwad New estate and so clean Quiet area and walking distance to some great shops
Stayed in May 2024
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Reviewed: 28 May 2024
Alexander
United Kingdom14 reviews2 helpful votes9.0“Overnight accommodation fully met our expectations and provided a relaxed stay.”- • Leisure trip
- • Couple
- • Deluxe King
- • Stayed 1 night
- • Submitted via mobile
The breakfast menu, based on typical basic "British" menu, lacked variety and inspiration..
Excellent no frills accommodation.
Stayed in May 2024
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Reviewed: 28 May 2024
David
United Kingdom68 reviews9.0“The hotel looked very upmarket and was in a great location.”- • Leisure trip
- • Couple
- • Deluxe - No Window
- • Stayed 2 nights
On arrival, tired after a long journey the receptionist was business like but I did not feel very welcomed. We were a little early and was told our room wasn't ready, after 3pm I asked the receptionist how much longer did we have to wait as we were tired, once again there was not much friendliness but she agreed to put us in another room which was ready. We found that our room was in the basement. I understand that the hotel is in a prime location hence the cost, however although adequate the room was very similar to the ones at Premier Inn. We had expected something a bit more special.
Central location close to Victoria station. The staff and food at the restaurant was excellent.
Stayed in May 2024
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Reviewed: 28 May 2024
Clive
United Kingdom1 review8.0“Clean, Comfortable and Quiet stay with upmarket feel at reasonable price.”- • Leisure trip
- • Family with young children
- • Deluxe Twin
- • Stayed 1 night
- • Submitted via mobile
View from room wasn’t “Deluxe”
Clean tidy room with nice shower room. Quiet and Comfortable. Good Breakfast too. Everything we needed for a short stay.
Stayed in May 2024
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Reviewed: 28 May 2024
Lucy
Switzerland5 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Deluxe King
- • Stayed 1 night
- • Submitted via mobile
I can’t think of anything right now.
The hotel was nice, clean and is well placed for accessing the trains and the underground. It is within walking distance of Buckingham Palace and there are plenty of restaurants and eating places around if you don’t want to venture too far.
Stayed in February 2024
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Reviewed: 28 May 2024
Leonard
United Kingdom5 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Family Deluxe - No Window
- • Stayed 1 night
- • Submitted via mobile
The only comment here is the cold floor. We stayed in a family room and they all appeared to be in the basement. This meant the rooms were very cool. Carpets would have helped to warm things up, especially your feet!
Pretty much everything. The staff were very polite, friendly and helpful. They could teach others how to behave in a customer facing role. The breakfast was probably one of the best I've ever had in a hotel.
Stayed in April 2024
