Water bottles were not available for 2nd day of the stay. Although, complimentary drinks vouchers were offered but you can’t have a cocktail when thirsty.

Good room, well maintained.

Stayed in March 2024

We were given two single beds pushed together not a double

Good location, clean, free drink and pizza slice, friendly staff

Stayed in March 2024

Loud at night, mainly sirens from outside.

Clean, friendly & helpful staff (especially Reece in the restaurant!) - Large room, comfortable, good food.

Stayed in March 2024

Nowhere to stand shower items in the shower area - not sure if the little fixture was broken but there was no flat surface. Need to allow time to negotiate traffic if using a taxi.

Good size room. Comfortable bed. Nice bar. Very helpful reception staff.

Stayed in March 2024

Breakfast excellent. Location excellent

Stayed in March 2024

Our room was next to the lifts so quite noisy all night

Great location

Stayed in March 2024

Mattress and pillows were very soft

Very convenient location, requested a quiet room and it was perfect for that

Stayed in March 2024

Not really a dislike but the room was quite sparse with large empty spaces at one end and, for us, the bed was way too soft and we found it uncomfortable.

Clean and imposing - very close to the station and to the Hippodrome where we were going for the evening - staff great - room spacious and a great view with a wall of glass! Well appointed with drinks etc Breakfast was mega 👍

Stayed in March 2024

All good

The room was good and we liked the walk in shower. The breakfast was excellent.

Stayed in March 2024

Brilliant location in central Birmingham with short walks to Bullring & Grand Central, Hippodrome & The Mailbox, which was great for us. The property was well maintained & clean. Brilliant views over Birmingham & Malvern Hills from our room. Can't judge the restaurant & bar as we were out most of our stay, but breakfast was okay. More hot buffet options would have been ideal though.

Stayed in March 2024

Excellent location, good choice at breakfast

Stayed in March 2024

The room was basic and some bathroom items was missing which is probably an error on the part of the cleaning staffs maybe. Parking was a issue probably due to the location.

Comfortable bed and pillow

Stayed in March 2024

Brreakfast was moderate no facility for choice of eggs just scrambled

Room & location great

Stayed in March 2024

The building is high and sways in the wind, you can get 'seasick' in the higher floors. The gym could be better but ok.

The staff was extremely friendly and welcoming. The location is central and convenient but not pretty.

Stayed in January 2024

Nothing

Childs gift pack was good. Breakfast was excellent. Location Quiet

Stayed in March 2024

Bathroom floor had some limescale staining uner the sink. Staining to carpet.

Staff friendly and welcoming. Lovely room, though possibly could be deep cleaned. Excellent breakfast facilities.

Stayed in March 2024

Clean and good location for what we wanted

Stayed in February 2024

Ground floor coffee shop never open. Price high

Bar was nice room ok and toiletries good

Stayed in March 2024

The NCP parking was bit scary over the night time, but we were not bothered to use the recommended parking because it was too far away for us to walk with broken knees. I would not walk there alone and I think we shared a elevator ride with a drug dealer. He was asking us to press the button for him and we did not oblige to it. No card, no floor. I guess this is one of the problems hotels have to deal with on regular basis. And the breakfast service in the morning could do with bit more effort in finer selection of food.

I liked having a bathtub and the breakfast option. Even if I felt the breakfast was very blend selection it was what was expected. So I knew what I was paying for. Oh and the pillows were good ones plus the room was very quiet when we turned off the air condition over the night. I will use this hotel again while in Birmingham. Good position.

Stayed in March 2024

Coffee facility in room - basic

Clean room and comfortable beds Lovely reception and bar staff Bonus was the ice machine outside our room for G&Ts

Stayed in March 2024

Staff and breakfast and bathroom could have been better Staff were mixed, somewhere very helpful and friendly, some appeared to be a bit impatient and did not fully answer some of my questions.

Room was nice, bathroom was a little tired, and appeared to need a bit of an update (re-grouting, new shower and bath) Location was great, just down the road from my conference and the train station Breakfast was very middle of the road, nothing special, not particularly bad. Bag drop off prior to check in was great!

Stayed in March 2024

Gym was closed. The staff did offer a possibility to use another gym nearby free of charge, but that is not the same as having the gym at the hotel.

Excellent location right next to the train station. Nice view from the room.

Stayed in March 2024

The restaurant menu was really limited, chose to get food delivered

Very clean and comfortable room. Great location for central to the shops, conference centres and station. Easy to find

Stayed in March 2024

No comments under this section

I have stayed there many times. Staff always helpful

Stayed in March 2024

No extractor fan in bathroom or fan not working, bathroom door had nail heads visible, looked like a door from a student house, incongruous when the rest of the room was well decorated and presented.

Bed, bar, drinks, breakfast, very clean, overall really good, except for a couple of things listed below.

Stayed in March 2024