All was good

Breakfast was very good

Stayed in May 2024

R3novation work going on all day in the lobby and bar area with resultant noise

Facilities, location

Stayed in May 2024

Building work which was deafening was going on in main reception area. Staff having to work throughout this period was astonishing. Almost impossible to communicate with receptionists. No alternative location to have bar meals other than in this area was offered but when asked for another location we were able to have lunch in the dining room. Rooms need extra sockets and are in need of refurbishment-red curtains!

Staff were helpful and polite.

Stayed in May 2024

Hard to get air con at right temperature

River view room Helpful staff

Stayed in May 2024

Food was not worth the money

Stayed in May 2024

Air conditioning in room a bit noisy and hard to master. Cost of parking excessive.

Great location with views of river and Cathedral. Staff friendly and helpful. Swimming pool an added benefit.

Stayed in May 2024

Around the reception seating area the walls were a little shabby looking, obviously work in progress. Could do with more than 2 standard teabags on tea tray.

Love the location

Stayed in May 2024

The showers in the Spa weren’t clean , the steam room wasn’t working. Got told there was only 4 gin glasses in the building by the main lobby bar. When I questioned this at reception they suddenly found me 1 along with cucumber to go in my Hendricks.

Location & staff.

Stayed in May 2024

Building work noise and so so breakfast

Great room and location

Stayed in May 2024

Stayed for 2 nights and only got one bottle of water each for the one night

Brilliant breakfast with a al carte option of omelette ect

Stayed in May 2024

Not being told there was an ice station on our floor. Beds not made up first day.

Room clean and comfortable. Breakfast times really good didn’t have to rush. Good choice. Ideal location from train station to touring the city.

Stayed in May 2024

nothing obvious

Great location, clean hotel, and friendly, helpful staff

Stayed in May 2024

Would like a PowerPoint both sides of the bed. Room was hot for about 45 minutes after we arrived. Would have been nice if a/c was activated pre arrival

Modern, well equipped and comfortable

Stayed in May 2024

Paid for 'Birthday Package' which did not meet expectations (£25 for 3 petit fours and a generic card) but this is being resolved with a refund, Spa tried to cancel and reschedule but this was not an option as we live 4 hours away, they did manage to honour the time when we explained this was not feasible but considering it was booked and paid for in full months in advance I found this a little disconcerting. Bottled water in room was never replaced and we had to ask for our towels to be replaced after they had been removed.

Location was within easy reach of the main bars and shops, bus up to the cathedral to avoid the steep climb was right outside the hotel, room was large and comfortable with plenty of sockets at the bed side, outlook over the river (as requested paid extra) Bathroom was a decent size, bar area was nice and welcoming, bar staff were lovely, special mention to Fredrico who was exceptional. Spa was good and treatments excellent by Alice.

Stayed in May 2024

Main foyer was being renovated so covered in plastic and being painted during day. Room and parts of the hotel are a little bit tired and are also in need of renovations.

Very quiet great view from room overlooking the river. Great location. Staff were friendly and helpful.

Stayed in May 2024

Old armchairs in the room and the TV (not much to watch)

Fantastic location close to everything and an amazing view of the castle and cathedral from my room. Good sized comfortable room.

Stayed in May 2024

Parking is expensive.

The room was lovely and spacious. There were toiletries and little extras which we loved. The view over the river was great. The garden overlooked the river in the evening and in the morning was a suntrap.

Stayed in May 2024

The hotel is tired

Stayed in May 2024

There wasn't a fridge in the room even though the cupboard under the kettle etc had a plug socket inside to accomodate a fridge.

Room was a good size for two people. Room was clean and floor was quiet. Breakfast was good, with good selection. Oat milk and real tea leaves and teapots available. A proper home from home breakfast!!

Stayed in March 2024

Beautiful hotel and close to everything, staff very friendly and beds comfortable.

Stayed in May 2024

As an EV driver I would have liked an easy to see and pay charging station.

Nice location near the city and the pool was warm and clean. So location good, cleanliness good, breakfast we haven’t taken and service like towels for swimming pool and tokens was good.

Stayed in May 2024

Soft close doors on the rooms would have made for a better sleep. The single beds are tiny.

Nice room, good location, nice staff. Good breakfast.

Stayed in May 2024

The television kept pixelating which was annoying. We reported it, but it was unable to be fixed during our stay.

Great facilities and very nice room with a great river view.

Stayed in May 2024

Poor breakfast Bacon overdone Rubbery eggs Cold toast

Location, bar and spa

Stayed in May 2024