Needs updating and tv did not work well

Staff very friendly

Stayed in May 2024

It was a little noisy if you had the window open from the road traffic below.

Staff were really very pleasant. Really liked the bar area though we didn't spend much time there, but it was fun watching the games and gave a good atmosphere. The location isn't lovely, but it was fine, and convenient to the station, and local area for restaurants etc. Rooms were basic but comfortable. We were on the 7th floor and there was no noise from the bar. I would definitely stay there again. It was good value for money.

Stayed in May 2024

Wernt too keen on the location and breakfast was okay but could have been better.

The room was lovely, comfortable bed and really nice shower.

Stayed in May 2024

The price although i understand with it being during pride weekend

Stylish, cosy and comfortable Nicest shower ive ever used

Stayed in May 2024

The bathroom smelled a little like damp.

Room was practical and stylish, with a very comfy bed and a big flat-screen tv packed with movies. The desk and hanging facilities were also very functional. Location was perfect, 10 mins on foot to New Street, close to 24/7 shops and eateries and to public transport and attractions.

Stayed in May 2024

Parking arrangements were difficult

Hotel was well located near New Street Station. Room was as expected for a Penta Hotel. The bar area was good.

Stayed in March 2024

Room was too hot, air conditioning did not work properly. Could not open window due to traffic noise. Bathroom extract was noisy and filled with dust.

Room and breakfast were good. Good selection of breakfast options. Staff were attentive and friendly.

Stayed in May 2024

Room wasn't cleaned on day 2 of our stay

The atmosphere and the big lounge. Staff were very helpful

Stayed in May 2024

You can hear most things that are happening in the hallways surrounding the room. I Would recommend door dampeners to stop them slamming and maybe soundproofing doors in high traffic areas as they did disturb us throughout the night (fifth floor)

Prime location, easy check in and out. Lovely staff and very nice room with amazing wet room style shower, 100% worth the value for money and will definitely be staying again.

Stayed in May 2024

Breakfast was very poor, no beans or hash browns etc, sausage, bacon and egg tasted like they had been out all morning. We planned on having some drinks in the hotel but after paying £24.75 for 2 double disaronno and cokes, we went out early.

Great location, close to new street station and a lot of bars we planned on visiting. Very comfortable, clean room with a good bathroom.

Stayed in May 2024

Rooms very hot Food expensive and poor quality Some staff rude and unhelpful

Location, good bar area

Stayed in May 2024

Enjoyed our stay apart from the road noise, it was horrendous and room was too hot/stuffy to shut windows. Bar costs were very expensive, we expected to pay more than other pubs/bars but £39.95 for a bottle of prosecco and around £8 for a pint of lager is madness.

Location for bars and bullring shopping centre was excellent. We loved the 1st floor lounge area.

Stayed in May 2024

For the price it was a bit basic,the restaurant was very expensive and they didn’t take cash. There was a lot of banging around late at night, early morning, which made me jump every time.

It was close to where I needed to be, it was clean enough

Stayed in May 2024

The room was totally fine for what I needed but the air conditioning control wasn’t working so I couldn’t adapt the room temperature. The television was coming up with a black screen on any of the channels I had chosen to watch.

The main area and breakfast lounge are very modern and well decorated and a lot of things to do if you’re spending an amount of time in the place or perhaps with more travellers. Both the members of staff that I checked in and out with were very nice to speak to.

Stayed in May 2024

Toilet flush properly and instructions for heating to turn off but only minor issues. I would use this hotel again.

Great location and clean hotel. Bar is lively, staff very friendly and polite. Only issue was the toilet didn’t flush properly and the heating wouldn’t turn off. Was no instructions for it either. Had to go to reception at midnight for someone to turn it off as we was melting! I would recommend this hotel and I would stay again.

Stayed in May 2024

The price of the car park as well as the stay is a bit steep. Pillows need updating as my partner had one cushion and one pillow.

It was close to the O2 and order our own food to be delivered.

Stayed in May 2024

It felt a bit grubby. Stained carpets. Marks on the walls. Staff we not overly friendly.

Good location for O2 academy and the bull ring. Room was a good size. Loved the decor of downstairs areas. The best thing about this stay was breakfast! So many different options for lots of different dietary requirements.

Stayed in May 2024

Hotel rooms look and feel quite tired.

Location & price. Comfortable.

Stayed in May 2024

N/A

Good location and room design

Stayed in May 2024

I thought for even a city centre bar the drink prices were a little high, (We live in Oxfordshire) but we only had a pre-concert drink and a night cap on returning from a 24 hour bar. which was nice. Breakfast is listed at £18.00 although a discount was offered if booked in advance but I cannot eat that amount of bacon :)

Room was large and very clean. reception staff welcomed us with a smile and very attentive. Great location with only 5-10 min walk from New Street Station and the markets. Nice balcony area to enjoy a drink and watch the world go by before we ventured out of the night. (Closes at 10-30pm) The venue was very well appointed and justified the pictures. We would stay again when in BRUM'

Stayed in May 2024

The room was a bit dirty, stained duvet, wasn't buttoned up by the cover properly. Carpet was dirty. Otherwise everything else was OK

Breakfast was good and so was the location

Stayed in May 2024

The rooms were just basic although it was upgraded. I had to check with the reception whether this room is the one upgraded and they confirm , yes.

The location is good. The hotel is good for the overnight stay. The check in was good. Friendly staffs.

Stayed in May 2024

Fitness centre was not well provisioned and too small. They only had 1 running machine, 1 exercise bike, dumbells up to 20kg, a single bench, a lat pull down and a leg extension machine. This wasn't enough equipment for my exercise needs. Parking on site is not free, costs £18 per day and how the parking will be charged is not communicated very well.

The breakfast had a great range of healthy options (fruit, overnight oats, seeds) and vegan options (soya yoghurt, milk and spread).

Stayed in May 2024

Room quite outdated, a lot of stains on floors and linen!

Staff were lovely, hotel is in a great location

Stayed in May 2024