12 Lascelles Terrace, Eastbourne, BN21 4BL, United Kingdom
#24 of 35 hotels in Eastbourne
Guests' ChoiceBased on 1138 hotel reviews
6.9Cleanliness
7.5
Comfort
7.6
Location
8.8
Facilities
6.9
Staff
8.3
Value for money
7.5
Free WiFi
8.3
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End of dialog contentReviewed: 26 May 2024
Ryan
United KingdomShower was awful, no pressure at all just like the tap in the sink. Could be cleaner.
Staff were friendly and helpful, property is in a good location, revamped room was nice. Tv was a good job.
Stayed in May 2024
Reviewed: 24 May 2024
Hazel
United KingdomUnfortunately, the TV volume seemed to be set at 45 (much louder than comfortable). I can understand restriction on volume in terms of patrons blasting sound, but it was odd that the volume couldn't be lowered.
Staff were very welcoming and explained house rules well. The beds were clean and very comfortable. I appreciated the alarm that sounds upon opening the room door as this helped me feel safe and secure. A well kept, clean, and hospitable place to stay with the added bonus of the sea front being just across the road! Excellent value for money.
Stayed in May 2024
Reviewed: 17 May 2024
Jac190
PortugalSmall big details... are there no towels in the bathroom? very poor bed linen... everything can be easily improved
Property has a lot of potential for the price charged
Stayed in May 2024
Reviewed: 17 May 2024
Jodie
United KingdomWiFi didn't work, perhaps didn't reach to my room. I didn't realise I needed to ask for a hairdryer, and when I wanted it early in the morning reception wasn't yet open. An old building, so creaky floor boards and could hear the guests in the room.above me walking around and moving late at night.
Convenient location, clean room, and friendly staff
Stayed in May 2024
Reviewed: 16 May 2024
Jennie
United KingdomLights on bedheads were broken. Not enough milk sachets
Pleasant enough, it was clean and presentable
Stayed in May 2024
Reviewed: 13 May 2024
Graham
United KingdomNoise from outside, trying to sleep??
Room not bad ,bed good
Stayed in May 2024
Reviewed: 7 May 2024
Dariusz
United KingdomN/a
Location
Stayed in May 2024
Reviewed: 6 May 2024
Dave
United KingdomHotel manager told me didn't need parking permit on Sunday but you do as I received a parking ticket
Location cheap price
Stayed in May 2024
Reviewed: 27 April 2024
Rachel
United KingdomThe lift was out of order and whilst the hotel is good it's in need of some TLC, which they are working on.
Good location and good value for money, the staff were helpful and friendly.
Stayed in March 2024
Reviewed: 27 April 2024
Lauren
United Kingdomwater wasn’t very hot in the bath. Everything was rather dusty and not very well cleaned.
Great location. Quiet rooms with no noises. Tv was best I’ve seen in hotel. Lighting in room was great. Good prices. Staff was great and upgraded room at no extra cost to ensure we had bath.
Stayed in April 2024
Reviewed: 23 April 2024
Steven
United KingdomLocated near the theatre
Stayed in April 2024
Reviewed: 22 April 2024
Marius
LithuaniaSmall room
All good. Clean and tidy
Stayed in March 2024
Reviewed: 17 April 2024
Raghu
United KingdomThe wall is broken as shown in the pic and did not give us a good impression with all the paint on the floor. We were even tired to ask for a replacement room. The stay was only for one night so adjusted.
Stayed in April 2024
Reviewed: 13 April 2024
Dave
United Kingdomto small a room for what was in it,cold even with plug in heater on,bathroom to cold to want to bath in.
close to restaurants,friendly staff.
Stayed in April 2024
Reviewed: 7 April 2024
Ralph
United KingdomThe sash window! No breakfast :-(
The location and the staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 6 April 2024
Andy
United KingdomLifts not working
Good all round
Stayed in April 2024
Reviewed: 4 April 2024
Bradley
United KingdomThe window rattled throughout the night
Location is spot on and was a good price
Stayed in March 2024
Reviewed: 3 April 2024
Olayinka
United KingdomWater pressure of showere was awful. Lift didn't work
Location.
Stayed in March 2024
Reviewed: 3 April 2024
Janell
United KingdomNo phone in room to call front desk. Main hallway of the hotel very confusing and tied looking. Windows dirty Lift not working and I was on the top floor. No spoons in the room for tea., Light bulbs on side lamp not working so changed them over to the side I was sleeping Reception Area looked tired.
The room was very clean can’t fault that. Great location to the beach and town.
Stayed in March 2024
Reviewed: 2 April 2024
Nomsa
United Kingdomfhe bedside charger port was being jumpy but whereas the charging port on the desk worked fine. so i woke up to a dead phone then charged it by the desk and it charged fine.
fhe rooms were nicer than i expected
Stayed in April 2024
Reviewed: 18 January 2024
Shickle
United KingdomIt’s like a maze inside
Location
Stayed in December 2023
Reviewed: 4 January 2024
Collins
United KingdomSide light next to beds were not working.
It was just right for what we needed. I was looking for 3 single beds in the same room. The beds were comfortable.
Stayed in December 2023
Reviewed: 28 December 2023
Martin
United KingdomNo real issues for vast majority of stay. Wind was quite strong on morning of 27th (not an issue) & was only in morning I saw that Window had no lock & had blown open (looking like lock had fallen off previously & without the wind no one had made staff aware). This is probably more a complaint about guests who don't make hotel aware so they can fix.
Booked at very short notice as no public transport to get home. Nice size of room (comfortable even if fairly basic) Staff very helpful - I had left phone charger at home and was leant one overnight.
Stayed in December 2023
Reviewed: 25 December 2023
Sonia
United KingdomSide lamps not working
Close to the seaside
Stayed in December 2023
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