Our small rooms on arrival but they were quickly changed for us.

When we arrived we were given quite small rooms towards the back of the main hotel. We were then tranferred to The Couch House I think, where the rooms were much bigger, brighter and had walk in showers in both our rooms. The breakfast were very good and the staff very very friendly. The spa facilities were great and we had treatments every day. We also ate in the restaurant in the evenings and enjoyed all our meals.

Stayed in April 2024

It was outdated , not the cleanest and we had to go outside to go to the swimming pool that lacked a lot of beds for the guests

Beds were so comfortable and the breakfast was amazing

Stayed in April 2024

Coffee at breakfast - what is it about hotels and coffee at breakfast that is so hard?

Spa facilities excellent, especially steam rooms and sauna. Well equipped gym. Really good staff, in both Hotel and Spa, and special mention for Elaine, who was so welcoming on our arrival and on breakfast duty during stay.

Stayed in April 2024

Some parts a little dated but not really an issue

Helpful and friendly staff, especially ladies on front desk who also served breakfast

Stayed in April 2024

BREAKFAST WAS EXCELLENT AND THE GYM

Stayed in April 2024

Creaky floorboards in Coach house. Attached pub (The Fat Abbot), was lacking in atmosphere.

Good location just outside of York (bus stop 3 minute walk, bus ride 15 minutes). Room was a good size. Pubs and Thai restaurant close by. Breakfast was very good. Staff were excellent. Spa pool and steam rooms (4) very good.

Stayed in April 2024

Room was cold. A very small heater only worked when key card was in so when we left the room, the heater went off and the room was freezing again by the time we got back from meal. Wi-Fi was poor although it was free.

Location was excellent. A really good walk into York. Fantastic breakfast. I didn’t use the Spa since the weather was so nice but it looked pleasant.

Stayed in April 2024

From the reception to the room was a bit of a track through various parts of the hotel especially when you have cases. The leisure facilities are also outside the hotel in a building close by but we still had to walk through a room full of wedding guests to get through the hotel. This was embarrassing for us in our leggings with towel in hand and them in their suits and occasion wear.

The room was lovely, comfortable and clean. The breakfast was fantastic, plenty to choose from and tasted delicious.

Stayed in April 2024

Everything was superb

Couldn't fault anything

Stayed in April 2024

bit dated furniture , got lost trying to find room , maybe some sort of map at reception

nice big room , corner room so not overlooked , good choice at breakfast

Stayed in April 2024

Well maintained

Stayed in April 2024

Bit dated and the shower tap quite hard to move .

Staff here are lovely . So helpful and lit fires for us which was amazing . Accommodated my family and my cousins family for afternoon tea.

Stayed in April 2024

Breakfast very expensive for what u get and abit overcooked

Fat abbot pub

Stayed in April 2024

The staff were friendly and helpful, and the location was perfect for our trip into York and the designer outlet.

Stayed in April 2024

Like some previous reviews, the place looks a bit tired & could do with a fresh coat of paint & some updates within the rooms, it wouldn't take much to have it sparkling but overall it was clean & comfortable.

Onside pub a bonus, spa facilities & pool were excellent, staff very pleasant, grounds beautiful, rooms perfectly adequate & comfortable.

Stayed in March 2024

Cold room

Clean

Stayed in March 2024

The room was small and very clean. I thought for the money we paid we would have had a better room

Had a lovely breakfast and the spa us fantastic

Stayed in March 2024

Had to pay extra for towel and robe at spa even if you were staying in the rooms

Lovely picturesque grounds and with lovely spa and great pub next door

Stayed in March 2024

Had to wait an hour for our room as it wasn't ready. We're given a complimentary bottle of wine without evening meal. But just wanted to get freshened up. I've also rang several times since we arrived home. My partner left his wallet in the room, and I'm still waiting for a call back.

Room was very clean. When we finally got in it. Staff wete polite especially breakfast and The Fat Abbott staff

Stayed in March 2024

Breakfast could of been hotter 😀

Clean, friendly staff, good food at The Fat Abbot, excellent pool and spa facilities.

Stayed in March 2024

My main issue was that several items from the cooked breakfast were cold despite me mentioning this to someone in reception on the first morning.

The location, free parking and the leisure club

Stayed in March 2024

Our room 61 was very nice . The only complaint was when we entered the room there was a odour . Think they might have to check drains.

The hotel breakfast was excellent and spa were excellent . Very helpful and accommodating staff. We have been several times and will be back.

Stayed in March 2024

The jacuzzi wasn't working on the first day which was the main thing in the spa I had wanted to use, and the spa was crowded; we weren't able to access any loungers for the couple of hours we were there, and the floor of the spa needed a clean. We both wanted treatments at the spa but it was fully booked (bar one 25 minute slot) so book in advance if you want one (I tried to book a few days before our stay but it was too late). The rooms could do with some updating/TLC - There were no plugs near the beds and the panelling behind our toilet was partly falling off.

The staff were very friendly and helpful across reception, restaurant, and spa. Parking was easy and location was great. There were four steam rooms/saunas and a nice rain shower in the spa. The beds in the room were comfortable. Breakfast was good, and the adjoining pub (food, wine, and staff) were great.

Stayed in March 2024

A direct, private link to Spa from Hotel.

Great Spa Facilities, Great Evening Meal Choice and Value, Lovely Full English Buffet Breakfast!

Stayed in February 2024