Boar Lane, City Square, Leeds, LS1 5NS, United Kingdom
#26 of 44 hotels in Leeds
Guests' ChoiceBased on 9508 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
9.5
Facilities
8.2
Staff
8.8
Value for money
7.9
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Anita
United KingdomBreakfast restaurant was very noisy, partly due to concrete floor and partly due to a large, very loud family group who had no consideration for other guests (which is of course totally outside the hotels control) Frosted glass bathroom door meant the bedroom was lit up if one of us used the loo during the night
Location was excellent, right in the centre of Leeds close to shopping, bars & restaurants. Two minutes walk from the station if arriving by train. Lovely quiet room on 9th floor overlooking City Square had everything we needed for short stay. All the staff we met (reception and breakfast restaurant) were extremely polite, friendly and helpful. Nothing was too much trouble for them.
Stayed in April 2024
Reviewed: 29 April 2024
Jez
United KingdomGreat breakfast and lovely staff.
Stayed in April 2024
Reviewed: 28 April 2024
Jayne
United KingdomThe receptionist didn't tell us that you had to use your room key to use the lift. When we got in the lift and pressed our floor it just went to any floor that someone else had requested. We were going up and down for a while until a cleaner got it the lift and told us what we needed to do. As we were going out for the evening there was another lady in the lift having the same problem until we told her. This seems to be an issue from reception not communicating the use of the lift and as there are 20 floors it was something that could be easy to rectify
Nice large room comfortable beds
Stayed in April 2024
Reviewed: 27 April 2024
Linzram
United KingdomNothing.
Lovely, friendly staff. The rooms are spacious and comfortable. Great location, only a 2 minute walk from the station. Breakfast was included and was very nice.
Stayed in April 2024
Reviewed: 27 April 2024
Paul
United KingdomThe car park location should have been stipulated when booking
Stayed in March 2024
Reviewed: 24 April 2024
Alice
United KingdomNext door residents noisy late at night
Location great. room excellent.
Stayed in April 2024
Reviewed: 24 April 2024
Shazzie36
United KingdomWe didn't have a view. We didn't get the free chocolates for joining the rewards programme.
The room was a good size, the bed was really comfortable, the pillows were okay. Breakfast was great, a good choice and it was hot. Excellent location.
Stayed in April 2024
Reviewed: 23 April 2024
Rafferty
United Kingdomjust the pillows
Location is excellent , comfortable hotel , great room , comfy bed, pillows could be better
Stayed in April 2024
Reviewed: 23 April 2024
Marita
United KingdomGlass door in the bathroom. It didn’t feel like there was enough privacy because you could see the outline of the person through the frosted glass door.
Excellent central location. Room was quiet and comfortable.
Stayed in April 2024
Reviewed: 23 April 2024
Andy
United Kingdomone light was not working in my room. Bath tub had a chip and the bare metal was showing.
Room size and breakfast
Stayed in April 2024
Reviewed: 23 April 2024
Clare
United KingdomHairdryer provided in the room on its way out, not ideal
One night stay, stayed in a twin room with a friend, lovely big room Breakfast - excellent value, good choice & very tasty Perfect location for train, shopping, restaurants & bars
Stayed in April 2024
Reviewed: 22 April 2024
Christine
NetherlandsThe lobby downstairs is a bit dull.
Our room on the 12th floor had an amazing view on 2 sides. It was also spacious, with a clean bathroom and nice coffee machine. The bus to the airport stops right across the street.
Stayed in April 2024
Reviewed: 22 April 2024
Yvonne
United Kingdomcoudl hear bathroom from next door. Water emptying sound
Stayed in April 2024
Reviewed: 21 April 2024
Jamie
United KingdomPerfect location
Stayed in April 2024
Reviewed: 21 April 2024
Gaynor
United KingdomThe frosted door on the bathroom was a bit strange. Wasn't great for privacy. The room was really warm but to open the window we had to climb on the table which was a bit frustrating.
Excellent location, nice room and comfortable bed. Good value for a Saturday night for a concert.
Stayed in April 2024
Reviewed: 21 April 2024
Penny
United KingdomThe breakfast was underwhelming
Lovely room , good facilities.
Stayed in April 2024
Reviewed: 21 April 2024
Lisa
United KingdomArrived back at the hotel and they only had house wine available to buy which was very disappointing for a Saturday night.
Ease of check in
Stayed in April 2024
Reviewed: 21 April 2024
Hayley
United KingdomWe’re told we got an upgrade when we checked in, the room was very tired looking and grubby. If that room was an upgrade I dread to think what the standard room was like!
Great location
Stayed in April 2024
Reviewed: 21 April 2024
Marlene
United KingdomNil
Location , size of room was great
Stayed in March 2024
Reviewed: 20 April 2024
Steve
United KingdomBreakfast. Not enough choice eg only white bread, coffee not great, no muesli, 10 minute wait to sit down.
Location rooms staff
Stayed in April 2024
Reviewed: 20 April 2024
Kelly
United KingdomLifts!!
Lovely room, nice breakfast and all in all good stay
Stayed in March 2024
Reviewed: 20 April 2024
Julie
United KingdomI booked a room for 3 , but there was no bedding for the pull out bed, only 2 cups, and 2 bottles of water
Was comfortable, and all we needed
Stayed in April 2024
Reviewed: 19 April 2024
Joanne
United KingdomIt stated you could get room service 24/7 Yet the only food available was snacks
It was ideally located near the train station It was clean Staff were great
Stayed in April 2024
Reviewed: 17 April 2024
Hayley
IrelandPerfect location! We got an upgrade from what was originally booked and our room had a lovely view of the square. The beds were quite comfortable.
Stayed in April 2024
Naples, Italy
Buenos Aires, Argentina
Sousse, Tunisia
Sheridan, USA
Bangkok, Thailand
Limassol, Cyprus
Sarajevo, Bosnia-Herzegovina
Kissimmee, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content