The hotel looks tired and needs upgrading along with some of the staff

The location

Stayed in May 2024

Breakfast could improve. Bacon slices all piled up glued together and not crispy. All food lukewarm.

The overall impression on entering the driveway and hotel foyer. The bar at night. The ambience of the hotel

Stayed in May 2024

Nothing.

Staff helpful and friendly. Breakfast very good. Room clean and comfortable.

Stayed in May 2024

The room was clean and very comfortable- only downside was lack of electrical sockets

The hotel was clean and the reception was stunning with grand sweeping staircase and chandeliers- staff were all friendly and helpful - unfortunately weather was dreadful so unable to spend a little time in the gardens

Stayed in May 2024

We booked an evening meal but could not find a menu which was important for me as I have food intolerances. We were told it was a carvery but it was not. I spoke to the hotel assistant manager and he was very helpful and resolved the situation.

The hotel is beautiful and all the staff were working incredibly hard. They were very busy.

Stayed in May 2024

I didn’t like having to pay 5£ a night to park on the property so next time will park on the street where it’s free. Also the room I was given was and told by the staff old staff accommodation so it was an awkward shape and the shower kept screaming when running. I think this room could be priced at a lower rate due to its awkward shape as when sat at the desk it’s awkward to stand up as you can’t push the chair back enough due to the wall and radiator.

The property is amazing with many features internal and external with lots of interesting pictures and plenty of comfortable seating

Stayed in May 2024

Small bathroom, very little loo roll. Tea/coffee not replenished on second day. Had to pay £6 for entrsnce to spa facilities, which were in poor condition. Paid £5 extra per day for parking! Didn’t like the neon sign on roof of hotel, rather down market.

Lovely big room, but it had two extra beds in it which detracted from the size as only wanted room for two. Nice breakfast.

Stayed in May 2024

The room was really cramped and had the ventilation ducts right outside. The lady who booked us in was more interested in chewing her gum than providing a decent service. The queue to the bar was so long we ended up going into town.

The location is superb and the reception area and bar are really nice. There was a pianist in the evening who was great.

Stayed in May 2024

No bedside lamp or any way to control the lighting from the bed - luckily I always carry a torch for emergencies. No plug socket near the bed to plug a phone charger in - just sockets diagonally opposite with the tea and coffee making facilities. Scruffy narrow 2* bathroom not particularly clean but passable, no extract, "curtain" shower above bath, took ages to get any hot water, heat/flow sensitive to adjacent rooms running water, mismatched top on the toilet cistern, very slow draining plumbing.

Size of the room - I expected a "compact double room" to have a standard 4'6" bed in it, rather than a 6' bed. Nice to get biscuits and bottled water too, as well as the usual tea and coffee making facilites. Nice "grand" public areas, reception, bar, gardens, setting.

Stayed in May 2024

Bathroom was clean but dated

Room was clean and nice

Stayed in May 2024

Breakfast too many people, delays due to food not being ready A bit like a canteen

Location

Stayed in May 2024

Cleanliness in room and information about food in restaurant. Being told by restaurant staff 3 course meal was £31 but £25 if booked at check in. However at check in this was not mentioned.

It's a charming grand old building.

Stayed in May 2024

There was a noise outside which could be heard from our room after bedtime. No exact idea what it was,but maybe something electrical? There was a fousty smell in the bathroom. There was no window to air it and the tiny extractor fan was broken. We did report it, after we realised the fan was indeed there.

The location is very good. Very grand building.

Stayed in May 2024

If disabled, this may not be the place for you. There is a lift but its very slow and unreliable during busy times.

The location is perfect. Within 5 mins walk to the train station. Beautiful hotel filled with character. Some may see this as outdated but I prefer this to everything painted grey these days. Rooms very quiet. We had a top floor room with a wonderful view out front.

Stayed in May 2024

The room was very dark as at the back of the building with a huge tree outside and inferior lighting . Tree blocked all the light & couldn’t open window as we didn’t want the insects coming in . It should be screens to prevent this . Due to no light anywhere near the mirror in the bedroom it was impossible to style hair or apply makeup- needs a light in that area. No fan in bathroom so couldn’t do makeup there either. Mixed messages about 3 course evening meal being offered at £25 but menu only available after 5pm . At 6pm no menu at reception so directed to restaurant. No - one knew about this . Turned out to be carvery only at £30.

It was a beautiful hotel & well placed in the middle of Buxton

Stayed in May 2024

It wasn't very clean, paint peeling off , mirror was filthy

It needs a total refurbishment, Looking tatty. Perfect location, has the potential for huge improvements

Stayed in April 2024

Location and size of the bed.

Stayed in May 2024

All good.

Location, an old charming building. Nice bar Good sized rooms friendly staff

Stayed in May 2024

Paying £5.00 to park when. I've already paid £148.00 to stay. Understaffed. Staff being rude to guests and complaining about other staff calling in sick to work. Chaotic breakfast. Having to wait for staff to wash plates. No fresh orange juice.

Setting was lovely. Communal areas were lovely. Bedrooms clean but need updating.

Stayed in May 2024

Creaky bedroom floor. Using cheap baked beans at breakfast and not heinz. £7/day for WiFi. £5/day for car park.

Gardens

Stayed in May 2024

The fact that everything extra had to be paid for such as Wi fi and parking…….hwever the room was great value so these extras being chargeable is entirely understandable. The most annoying thing was being charged to phone the hotel. My mobile couldn’t do it as it has no extras so I couldn’t speak to anybody before booking in

Great value and nice room. Loved the coffee machine and toiletries. Very clean. Great location

Stayed in May 2024

Fairly uncomfortable bed with hard pillows. Hot water from the shower took ages.

Location and internal space. Meal service a little ad-hoc but self serve breakfast was excellent.

Stayed in May 2024

no bedside lamp, only light was a fairly dim ceiling one, so reading in bed not easy and had to get out of bed to turn off ceiling light. Asked at desk for a bedside lamp before I went out for eve and receptionist made note, but on return found nothing had been done.

clean room, comfy bed, quite spacious for a single

Stayed in April 2024

Bedrooms very tired in need of updating

Beautiful hotel the

Stayed in May 2024