Very good value for money,breakfast wasn’t great,great staff.

Ideal location,is dated but has charm.

Stayed in April 2024

The location of the hotel is perfect, just at the edge of town and within easy reach of restaurants and things to see in the town. The hotel is clearly dated inside and out and could do with a makeover, but for the size of the hotel, I mentioned that would cost a fortune. The room we had was big and clean and I felt that we got good value for money. The name ‘Palace’ these days might be a bit misleading, but I’m sure it was amazing back in the day.

Stayed in April 2024

No instructions on tassimo coffee maker so texted granddaughter. Sorted.

Excellent breakfast . Room comfortable and had everything we needed. bar and dining room staff great fun and very friendly. We think our room was haunted. (room 100). Wow !!!!

Stayed in May 2024

No plug sockets anywhere near the bed and some of the sockets were of a type I’ve never seen before, 3 pin circular.

How grand an elegant it was and the breakfast is one of the best I’ve ever had!

Stayed in May 2024

It has been almost a month now and I am still having issues with a parking fine I got from the hotel even though I paid parking when there. Getting intouch with the hotel to sort this out is a nightmare and all the email addresses I have been given bounce back. I will not be happy if I end up having to pay for a parking fine

Beautiful hotel, loved the gentleman playing the piano in the lobby. Loved the hotel

Stayed in April 2024

Bathroom had a sliding door with no lock .

Didn’t order breakfast , but the hotel was excellent value for money .

Stayed in May 2024

Nothing

Goof

Stayed in April 2024

Id rather pay more to have free parking and the Wi-Fi should be free in all areas of the hotel ……didn’t bother me however it would be such a bonus.

Beautiful building great location lovely views from the hotel. Buxton is a lovely town and the thermal water as warm as my welcome.

Stayed in May 2024

Rang prior to stay to check on pool times , advised 9.00pm close then turned away by a man at 7.45 pm saying he was cleaning it !

Very clean , beautiful hotel , central location Reception & bar staff very friendly

Stayed in May 2024

The breakfast was very nice. Overall the stay was a pleasant experience. Would return.

Stayed in April 2024

The climb up the stairs to the bedroom with suitcases

The location was great. Just a short walk to the town. The staff were friendly.

Stayed in May 2024

nothing

boooked compact double room ,king size bed breakfast was fantastic location right near town.

Stayed in May 2024

Charging for WiFi in the room is old school. Parking space isn't guaranteed even if you pay £5.

Good value room if you're staying for one or two nights. Exactly what was needed. Read reviews and was worried about cleanliness, but the room was very clean.

Stayed in May 2024

Room was very small and check in took so long

Location

Stayed in May 2024

Noise of the generator outside near our room.

I was expecting it to be dated and unclean but I was pleasantly surprised. It is a bit dated but very clean and well ran. The woman in the bar at night could do with a helping hand but she was happy pleasant and got on with it despite queues building up.

Stayed in May 2024

Rooms unbearably hot even with the radiators turned off. No cleaning done during your stay so you have to ask for tea, coffee, toilet paper etc as no one stocking up.

Grand hotel, nicely decorated in a central location

Stayed in May 2024

Some of the other hotel staff came across as uninterested and unhelpful, it made us feel uncomfortable and not welcomed. The room wasn’t 100% clean, we found hairs in the bathroom. The fire alarm went off during our stay, so we evacuated using the fire escape, but none of the staff seemed to acknowledge this, we went to reception to explain and they just said ‘oh yeah, that was just someone having a shower in their room’

The building and outdoor areas were amazing, impressive decor in the main reception and leisure room. We also wanted to give a shoutout to Amy who worked on reception, she was extremely welcoming, positive and cheerful, and the hotel is lucky to have her and she will go very far in life

Stayed in May 2024

On arrival on going to our room we found it had not been cleaned and the bedding had not been changed. They moved us to a different room larger, but there was a funny smell the first night and the ceiling light sculpture was too bright Do not pay for wifi in the bedrooms because it does not work, also the broadband for the tv did not work and could not get BBCiplayer or amazon to connect

Breakfast was good and the staff were excellent and helpful

Stayed in April 2024

A little tired and some of the staff on the reception need some staff training.

Well placed, beautiful architectural building. I can imagine how imposing this building would have been at the time it was built

Stayed in May 2024

Only criticism was bedroom and breakfast room were bloody boiling...no heating control on room....least could open the window...

Location, decor, staff....booked a double room and got a family room for 4...luvely

Stayed in May 2024

The bedroom (318) and bathroom both had vertical hot water pipes which acted as permanent "radiators" (the radiator and towel rail themselves were turned off!) and made the bedroom uncomfortably warm and dry, even with the widow opened all the time to its limit (about 6 inches!)

Central location, parking, cost

Stayed in May 2024

Nothing really

Clean, nice areas to sit, good bar

Stayed in May 2024

Beds were incredibly uncomfortable, as a hard as concrete. The room was far too hot and noisy from the nearby boiler room.

Ambiance of the hotel, the piano man was great and we loved the decor of the hotel.

Stayed in May 2024

Decor is a little tired, but not a problem for me. Ate in the restaurant a couple of times. It was OK but not great. There are lots of restaurants in the town.

Buffet-style full English breakfast was great. Bed very large (super-king) and comfortable. Bar has some local ales Location is easy walking distance to town centre.

Stayed in May 2024